Justin Cottone

Based on alleged feedback service rep received from the staff working on my car It was recommended that I replace brakes - however, there was no record of brake issues in paperwork when I checked out, he s staff working on my car It was recommended that I replace brakes - however, there was no record of brake issues in paperwork when I checked out, he set a tentative date for brake job but when I called back to confirm appointment date/time, nothing was actually scheduled. Now I am very leary of "recommended" service as a grab for my $$ More

by vestal0 Verified Customer Verified Customer

Report | Print

Fast and friendly service. Done in about half the time quoted and came in under quote in price as well. Done in about half the time quoted and came in under quote in price as well. More

by thenodrin Verified Customer Verified Customer

Report | Print

I was in for maintenance on my car. It was handled professionally and timely. No complaints It was handled professionally and timely. No complaints More

by debbi621 Verified Customer Verified Customer

Report | Print

Awesome work, I was in and out within an hour. Thank you so much for everything Thank you so much for everything More

by angelique_barnes Verified Customer Verified Customer

Report | Print

In and out quick and the service tech was very helpful. Dealership was clean and complete Dealership was clean and complete More

by golfingt1223 Verified Customer Verified Customer

Report | Print

Great experience fro Justin and John. Fair price. I just wish that they washed my car! Fair price. I just wish that they washed my car! More

by jskap311 Verified Customer Verified Customer

Report | Print

Quiet place to wait. Friendly service rep. Only bad point is I don't think they checked the tire pressure because it was nearly flat just half hour later. Friendly service rep. Only bad point is I don't think they checked the tire pressure because it was nearly flat just half hour later. More

by keithjarvis Verified Customer Verified Customer

Report | Print

The service technician did not tighten the oil drain plug and, as a result, engine oil leaked out. This created oil stains in our garage, a mess under our 2023 Camry, and caused my wife and I to lose several and, as a result, engine oil leaked out. This created oil stains in our garage, a mess under our 2023 Camry, and caused my wife and I to lose several hours of work dealing with this vital and inexcusable mistake. We are extremely concerned with having been driving our vehicle with it leaking oil. We had the problem resolved at the Valvoline Oil service at Polaris. Then I went back to Toyota Direct dealership on Wednesday, November 20th, to report this potentially catastrophic error and their service manager, (Justin or Jeremy or the likes because he didn't introduce himself), only to receive excuses and an impatient and frustrated attitude towards me and my concerns. His behavior was inappropriate, unappreciated, and solved nothing. We are angry about how I was treated and also concerned for what else the tech may have possibly missed during the service visit or the damage the leaking oil may have caused. They would NEVER make these errors on their personal vehicles and wouldn't put up with being treated like I was during my reporting visit. Never again. F David Tyler. More

by kidbuck Verified Customer Verified Customer

Report | Print

Exceptional Customer Service that makes you feel well taken care of while you wait on your vehicle. taken care of while you wait on your vehicle. More

by trmcday Verified Customer Verified Customer

Report | Print

Service is good but way too expensive. Proposal was $950 to replace spark plugs. This is not a sustainable business model I assume Proposal was $950 to replace spark plugs. This is not a sustainable business model I assume More

by fredindevs Verified Customer Verified Customer

Report | Print