Jose Alarcon

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you received excellent service and quick response times from Alarcon and Castillo. They take a lot of pride in taking care of our customers, and they’ll appreciate the recognition. Thank you for the referrals and for choosing us—we truly appreciate it! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the excellent review! We’re happy to hear you experienced efficient, professional, and friendly service from start to finish. Providing knowledgeable and courteous care is exactly what we strive for every day. We truly appreciate your trust and look forward to serving you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Johnny took the time to walk you through everything on your truck and made the experience a positive one. We’ll be sure to pass along the compliment, and we look forward to taking care of you again with Johnny on your next visit.

Envision Ford of Oxnard responded

Thank you for the kind words! Jose takes great pride in being professional, communicative, and following through on every detail, and we’re glad to hear that came through in your experience. We truly appreciate you recognizing his dedication. Thank you for choosing us, and we look forward to continuing to take great care of you. — Ford of Oxnard Team

Envision Ford of Oxnard responded

¡Muchas gracias por sus amables comentarios! Nos alegra saber que recibió un excelente servicio, que el trabajo fue muy bueno y que todo le fue explicado claramente y a tiempo. Nuestro equipo siempre se esfuerza por brindar la mejor atención posible. Agradecemos su confianza y esperamos poder atenderle nuevamente pronto. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad we could get you in quickly for your brake service and have everything ready first thing in the morning. Getting you back on the road safely and efficiently is always our priority. We appreciate you choosing us and look forward to helping you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you so much for the great feedback and for recognizing our team! Jose truly sets the standard in service leadership, Ash’s personality absolutely makes the buying process enjoyable, and Albert takes great pride in caring for our customers’ vehicles. We’re lucky to have all three of them on our team. We also appreciate you calling out the phone system challenge. Your feedback is valid, and improving accessibility and communication is something we’re actively working on. Thank you for bringing it to our attention and for your patience in the meantime. We truly value your continued trust and look forward to taking great care of you moving forward. — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We understand how frustrating it can be to experience limited appointment availability and repairs that take longer than expected, and we sincerely apologize for the inconvenience this has caused. While we always strive to schedule efficiently and provide accurate time estimates, it’s clear we’re falling short of expectations in your experience. Your comments are important and will be shared with our service leadership as we continue working to improve scheduling capacity, communication, and turnaround times. We appreciate your patience and your honesty, and we hope to have the opportunity to provide you with a smoother, more efficient service experience in the future.

Envision Ford of Oxnard responded

Thank you for the kind review! We’re happy to hear everyone was helpful and polite, and we truly appreciate the special shout-outs to Jose, Antonio in Parts, and Albert out front. Our team takes pride in working together to deliver a great experience. Thank you for choosing us—we look forward to helping you again! — Ford of Oxnard Team