Jessica Matos | Page 20
Service Advisor
Randy Marion Subaru
301 West Plaza Drive
Mooresville, NC 28117
Dealership Experience
2 yrs, 7 mos
Industry Experience
6 yrs, 10 mos
Languages Spoken
English
201 Reviews
Write a Review201 Reviews of Jessica Matos
January 27, 2025
I stopped in on Thursday to pick up my license plate and inquired about a recall that I received on my STARLINK and was told that it would take about an hour and I declined to have it taken care of today an inquired about a recall that I received on my STARLINK and was told that it would take about an hour and I declined to have it taken care of today and inquired about a Saturday appointment and was told that I could have 1:15 appointment for Saturday. I arrived about 30 minutes early on Saturday and was informed that the service department was really busy and I told the service staff that it was okay and that I was early for my appointment and she then informed me that I didn’t have an appointment. She wanted to know who scheduled the appointment for me. It was the female at this same counter, I’m pretty sure she is the same person. More
January 25, 2025
The service center folks are always kind and helpful. They explain things in a way I understand. Prices are good and work is excellent. They explain things in a way I understand. Prices are good and work is excellent. More
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen
January 23, 2025
Excellent customer service, providing to and from transport. Great communication on all ends. Friendly drivers and clean waiting room transport. Great communication on all ends. Friendly drivers and clean waiting room More
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen , Bob Myers
January 22, 2025
Wouldn’t take my subie anywhere else. Actually drive 1 1/2 hours to go here. I trust them to be honest about what is needed and pricing is reasonable. Jessica is the best! She goes above Actually drive 1 1/2 hours to go here. I trust them to be honest about what is needed and pricing is reasonable. Jessica is the best! She goes above and beyond to help however she can and make it a good experience every time!! More
January 19, 2025
Great customer service, and the technician noticed I needed the oil change, too. So, I was able to take care of both the state inspection and the oil change at one time. I especially want to note that J needed the oil change, too. So, I was able to take care of both the state inspection and the oil change at one time. I especially want to note that Joshua Elliot did a great job of getting a quote on my trade in value and offer on the 2025 crosstrek limited. I decided to wait until after mid April, but will be in ti see him and you then. More
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen , Joshua Elliott
January 18, 2025
Pleasant visit, no issues and all involved were very pleasant. Will continue to have all servicing done there pleasant. Will continue to have all servicing done there More
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen
January 13, 2025
Jason was great with helping us choose our first Subaru. The whole transaction was smooth and easy. The whole transaction was smooth and easy. More
Other Employees Tagged: Jason Spruill, Keeley Murphy

