Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
168 Reviews
4.9

168 Reviews

Write a Review

168 Reviews of Jacob McMillen

June 15, 2026

Dealership Rating
Employee Rating

Highly overpriced for the service my vehicle needed. I will be looking to sell my 2013 WRX for next to nothing in order to by another beater to get back and forth to work. Love this car but can no longe More

by lewellen46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Randy Marion Subaru responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 12, 2026

Dealership Rating
Employee Rating

Great sales associate! Nice selection of vehicles. The service department did a great job with the repairs. I would definitely recommend this dealership. More

by mudpuppy60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Rourk

Jun 12, 2026

Randy Marion Subaru responded

We appreciate you noting the helpful sales team and our vehicle lineup. It’s great to know our service group took good care of your Jeep repairs. Thank you for recommending us, and we look forward to helping you again.

May 19, 2026

Dealership Rating
Employee Rating

Randy Marion’s Subaru dealership is fill of a friendly, witty, knowledgeable and attentive group of people. I felt taken care of from start to finish. I especially valued the desire from everyone that help More

by Clara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2026

Randy Marion Subaru responded

We’re thrilled to hear our attentive crew helped you find a Toyota RAV4 that feels just right. It’s wonderful to know you felt supported throughout the process and confident in our team’s care of you and your vehicle. Thank you for recommending us so highly.

May 19, 2026

Dealership Rating
Employee Rating

Always kind and caring customer service. They were willing to take me in for an oil change right away instead of make an appointment for me. I was pretty surprised that I did not need to wai More

by getthatjob910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Lawson, Aaron Forness

May 19, 2026

Randy Marion Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 07, 2026

Dealership Rating
Employee Rating

Was a very quick oil change. In and out very quickly. Also very nice people. More

by dan.verley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2026

Randy Marion Subaru responded

Thanks for noting how smoothly the oil change on your Subaru Forester went and for recognizing our friendly team. We’re glad you were in and out quickly. We look forward to helping with any future service.

May 07, 2026

Dealership Rating
Employee Rating

Friendly staff, comfortable waiting area, prompt service. Snack and waters in waiting area. All spaces are clean and well maintained. More

by dan.brunott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2026

Randy Marion Subaru responded

We’re glad to hear our team provided friendly service and that you found the waiting area clean and comfortable. Jacob will be pleased that you enjoyed the snacks and refreshments. We look forward to servicing your Subaru Crosstrek again.

May 03, 2026

Dealership Rating
Employee Rating

Mark Wilburn is the reason I continue to return to Randy Marion Subaru for all my service. More

by altp55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

May 03, 2026

Randy Marion Subaru responded

We appreciate your 5-star review and are thrilled Mark keeps earning your trust. We look forward to providing outstanding care for your Subaru Crosstrek on your next visit.

April 29, 2026

Dealership Rating
Employee Rating

Randy Marion Subaru service dept is the best. Jess is my go to but when she is away, Jacob steps up. A+++ More

by Janis P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Apr 29, 2026

Randy Marion Subaru responded

We’re delighted to hear that our Subaru Crosstrek service met your expectations and that Jessica and Jacob could assist you. We’re here to help keep your Crosstrek in top condition.

April 25, 2026

Dealership Rating
Employee Rating

Excellent service. Jacob was easy to work with and kept me informed about my car as I was from out of town. More

by SC28051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2026

Randy Marion Subaru responded

We’re glad Jacob made your service visit smooth and kept you updated while you were out of town. Thank you for trusting us with your Subaru Outback.

April 22, 2026

Dealership Rating
Employee Rating

Always friendly and courteous. Service is fast and updates me frequently. Glad I was given a car to drive since it was a little longer service. More

by patriciabryant9105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2026

Randy Marion Subaru responded

Your kind words about our courteous team and prompt service mean a lot. We’re glad the frequent updates and loaner vehicle made your Forester service more convenient. Thanks for the five-star rating, and we look forward to your next visit.

1
...

Dealership Inventory (232 Vehicles)

used 2025 Subaru Outback car, priced at $30,475
2025 Subaru Outback
used
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Crosstrek car, priced at $31,530
2026 Subaru Crosstrek
new
Lithium Red Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Outback car, priced at $42,713
2026 Subaru Outback
new
Deep Emerald Green exterior
CVT
All-wheel Drive
used 2025 Subaru Outback car, priced at $32,085
2025 Subaru Outback
used
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2026 Subaru Ascent car, priced at $47,805
2026 Subaru Ascent
new
Crimson Red Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Forester car, priced at $40,112
2026 Subaru Forester
new
Ice Silver Metallic exterior
CVT
All-wheel Drive