Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen | Page 2

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
156 Reviews
4.9

156 Reviews

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156 Reviews of Jacob McMillen

March 13, 2026

Dealership Rating
Employee Rating

As usual the folks in the service department are terrific to work with - friendly, knowledgeable, efficient, good listeners. Particularly impressed that they keep you informed with regular updates as to how More

by SANDYROBINSON32
Service Price Transparency
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Recommend Dealer
Yes
Mar 13, 2026

Randy Marion Subaru responded

Thank you for recognizing our service team’s friendly, knowledgeable, and efficient work on your Subaru Outback. We’ll share your praise with Jessica for arranging the at-home pickup and drop-off. It’s great to know our updates kept you informed throughout the process.

March 11, 2026

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Excellent service. Service center valued my time. Was in and out in less than an hour. More

by bkreynolds32
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Recommend Dealer
Yes
Mar 12, 2026

Randy Marion Subaru responded

Thank you for choosing us to service your Subaru Crosstrek. We’re glad our team respected your time and had you back on the road in under an hour. Let us know if there’s anything else we can do for you.

March 11, 2026

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I appreciated the clear communication and excellent service. I was also impressed with short wait times. More

by PAULHOFFERBERT
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Recommend Dealer
Yes
Mar 11, 2026

Randy Marion Subaru responded

It’s great to know our team communicated clearly and kept your wait time brief during service on your Subaru Outback. We’re glad you were pleased with the experience. We look forward to assisting you again.

March 03, 2026

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I needed an unscheduled service due to a flat tire it was provided. In a timely, friendly and professional manner. Excellent service thank you. More

by SBS23464
Service Price Transparency
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Recommend Dealer
Yes
Mar 03, 2026

Randy Marion Subaru responded

Thank you for sharing your experience. We’re glad we could get your flat tire attended to quickly and professionally on your Subaru. Your kind words mean a lot to our team.

March 01, 2026

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Very friendly from the time I pulled in. Updated me with everything on what my car needed More

by BCRAHTES
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Recommend Dealer
Yes
Mar 01, 2026

Randy Marion Subaru responded

Thank you for the great review. We’re delighted Jacob and our service team provided friendly care and kept you informed about your Subaru Legacy. Please let us know if you need anything further.

March 01, 2026

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My service was completed quickly while I waited. The staff was friendly and made the whole process painless. More

by DDRM25
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Recommend Dealer
Yes
Mar 01, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback on your Subaru Ascent service. Our team, including Jacob, is pleased we could complete your service promptly while you waited and provide a friendly, hassle-free experience.

February 28, 2026

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Great service and friendly staff. The service team will make sure your Subaru is kept in excellent shape. More

by jason
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Recommend Dealer
Yes
Mar 01, 2026

Randy Marion Subaru responded

We’re thrilled to hear our service team made a great impression. It’s wonderful to know your Subaru Ascent is in excellent shape. We look forward to caring for your vehicle again.

February 20, 2026

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They expedited ted my time there. Jacob worked hard and took care of windshield problem with no charge More

by Larry
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Recommend Dealer
Yes
Feb 20, 2026

Randy Marion Subaru responded

We’re glad Jacob expedited your visit and fixed your Subaru windshield at no charge. Thank you for the five-star review. We look forward to serving you again.

February 12, 2026

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They are Always there when I need them and they offer me a loaner if they have to keep over night. Good service, good people! More

by BEACHREAD66
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Recommend Dealer
Yes
Feb 12, 2026

Randy Marion Subaru responded

It’s great to hear our team could support you with service and a loaner vehicle when you needed it. Thank you for trusting us with your Subaru.

February 12, 2026

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Employee Rating

was very quick and easy with service . They gave a clear explanation what to expect and also fixed the recall pro-actively More

by SARATH.CHOWDARY05
Service Price Transparency
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Recommend Dealer
Yes
Feb 12, 2026

Randy Marion Subaru responded

Thanks for highlighting how quick and easy the service process was. We are glad Jacob could clearly explain what to expect and address the recall proactively on your Subaru. We appreciate your trust and look forward to welcoming you back.

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