Jacob McMillen | Page 2
Service Advisor
Randy Marion Subaru
301 West Plaza Drive
Mooresville, NC 28117
168 Reviews
Write a Review168 Reviews of Jacob McMillen
April 18, 2026
I called Jacob to setup my NC Safety Inspection for the afternoon. He said just come in before 5pm and we should be able to get it done. I got there about 4pm and was in and out within 20 minutes. Just so afternoon. He said just come in before 5pm and we should be able to get it done. I got there about 4pm and was in and out within 20 minutes. Just so nice to have a team of techs dedicated to Inspections only and not have to wait longer with other vehicles that are being serviced. Thank you! More
April 16, 2026
Jessica and Jacob were awesome! They answered my questions and very professional and pleasant as everyone of us customers were making a "mad morning rush" to get our cars serviced. They answered my questions and very professional and pleasant as everyone of us customers were making a "mad morning rush" to get our cars serviced. The waiting area was very clean and pleasant. I look forward to Randy Marion Subaru servicing my car in the coming years. Thank you Randy Marion for sending me the $20 coupon! It was a pleasant surprise! More
Other Employees Tagged: Jessica Matos
April 14, 2026
FANTASTIC SERVICE EXPERIENCE ALL THE WAY AROUND! ! GREAT PRICE ON THE TIRES I WANTED. HIGHLY RECOMMEND! ! GREAT PRICE ON THE TIRES I WANTED. HIGHLY RECOMMEND! More
Other Employees Tagged: Mark Wilburn, Tim Lawson, Aaron Forness, Jessica Matos
April 10, 2026
As always, Jacob, Keeley and the rest of the staff treated me with respect and made me feel like my visit for maintenance was to most important thing to them. On the sales side both Keeley and Bria treated me with respect and made me feel like my visit for maintenance was to most important thing to them. On the sales side both Keeley and Brian are exceptional and treat me with respect anytime I am at Randy Marion Subaru More
Other Employees Tagged: Mark Wilburn, Keeley Murphy, Jessica Matos , Brian.
April 08, 2026
Beautiful clean and friendly dealership at Randy Marion Subaru. Service writers and technicians are thorough, detail oriented, and knowledgeable. Thanks for being there for my Outback. Subaru. Service writers and technicians are thorough, detail oriented, and knowledgeable. Thanks for being there for my Outback. More
Other Employees Tagged: Aaron Forness, Jessica Matos
March 27, 2026
I arrived just before my appointment time and Jacob greeted me by my name. My service was completed within 30 minutes. Mark and Jacob provide the best customer service experience every visit. Informati greeted me by my name. My service was completed within 30 minutes. Mark and Jacob provide the best customer service experience every visit. Information is always provided if needed and/or when I ask questions. Thank you Randy Marion Subaru! More
Other Employees Tagged: Mark Wilburn
March 16, 2026
Everyone in the service dept. was friendly and knowledgeable. You can tell they work well as a team. The service writer, Jacob, kept me informed frequently. They even sent a video was friendly and knowledgeable. You can tell they work well as a team. The service writer, Jacob, kept me informed frequently. They even sent a video showing the repairs they made. More
Other Employees Tagged: Kat or Kate in the service dept
March 16, 2026
I’ve always had a great time with the service reps at Randy Marion Subaru. Jessica Matos was fantastic—she checked me in and explained everything about my car’s issues clearly. She was honest about the c Randy Marion Subaru. Jessica Matos was fantastic—she checked me in and explained everything about my car’s issues clearly. She was honest about the cost and how long it would take to fix things. Plus, she got me a loaner car right away. I’d definitely recommend them! More
Other Employees Tagged: Mark Wilburn, Jessica Matos
March 15, 2026
Every single time I’ve been at this dealership I’ve had a positive experience. Every time. They are kind and honest and create an environment where you feel like family. As long as I’m in the area they will positive experience. Every time. They are kind and honest and create an environment where you feel like family. As long as I’m in the area they will be my go to for everything. More
Other Employees Tagged: Mark Wilburn, Keeley Murphy, Tim Lawson, Aaron Forness, Jessica Matos , Ashton Loyd, Marshall

