Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
220 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

7 yrs, 2 mos

Languages Spoken

English English

4.9

220 Reviews

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220 Reviews of Jessica Matos

July 17, 2026

Dealership Rating
Employee Rating

Randy Marion Subaru provides best in class services. I'm a regular client using Jessica Matos. More

by fosterkilo79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy

Jul 17, 2026

Randy Marion Subaru responded

Thank you for the five-star review. We’re happy Jessica has provided best-in-class service for your Subaru Outback. We look forward to welcoming you back soon.

July 12, 2026

Dealership Rating
Employee Rating

Always friendly and helpful. Came in for one service and then realized that I needed a few more things done to be up to date on my maintenance schedule and they were able to add More

by sandybuck0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Jul 12, 2026

Randy Marion Subaru responded

We’re delighted our team could add the extra maintenance for your Subaru Crosstrek without scheduling a new appointment. Aaron and Jessica will be pleased to know you found their assistance friendly and helpful while getting great coupon value. We look forward to assisting with your future service needs.

June 12, 2026

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Employee Rating

Friendly, pays attention to details, keeps you in the loop as work progresses, pleased with results More

by kberck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Jun 12, 2026

Randy Marion Subaru responded

Thank you for sharing your experience with your Subaru Crosstrek service. We’re glad our team’s attention to detail and updates kept you informed and that you’re pleased with the results.

May 29, 2026

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Was going in for a oil / filter change but also was waiting for parts to replace my side mirror replaced. Jessica noticed I was coming in for an oil change and contacted me to let me know all part wer More

by lwparson
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Recommend Dealer
Yes
May 29, 2026

Randy Marion Subaru responded

Thank you for sharing your experience. We’re happy Jessica anticipated your oil and filter service and let you know the side mirror parts were in so you could complete both jobs in one visit. We appreciate you bringing your Subaru in.

May 27, 2026

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We were on vacation and needed an oil change, fast prompt service! Open on MemorialDsy! More

by dantinne10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Randy Marion Subaru responded

Thank you for choosing us for your Subaru Crosstrek oil change while on vacation. We’re glad our Memorial Day hours and prompt service helped keep you on the road smoothly.

May 22, 2026

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I did not have appointment for oil change and tire rotation and was still given service and was out within 45 min. More

by BARB6262
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Recommend Dealer
Yes
May 23, 2026

Randy Marion Subaru responded

Wonderful to hear that Jessica could accommodate your Subaru service without an appointment. We’re glad your oil change and tire rotation were completed and you were back on the road in under 45 minutes. Let us know if there’s anything else we can help you with.

May 14, 2026

Dealership Rating
Employee Rating

Jess Matos, service advisor, always very pleasant to deal with and the service is performed well. More

by kentstoddard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2026

Randy Marion Subaru responded

Thank you for sharing your experience. We’re glad Jessica made your visit enjoyable and that your Subaru Outback service met your expectations. We look forward to helping with your future maintenance needs.

May 13, 2026

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Employee Rating

Jessica is fantastic! The communication is great with frequent updates and a video regarding the status of my vehicle. I had new my front brake serviced and an oil change More

by JAGIRARD93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2026

Randy Marion Subaru responded

We appreciate you sharing your experience with Jessica and our team. It’s great to know the front brake service and oil change on your Subaru Forester were handled promptly and that the video updates kept you informed. Thank you for recommending our service department, and we look forward to caring for your Forester again.

May 12, 2026

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Employee Rating

Very easy to work with. Love the video info when they are servicing your vehicle. Drive further to go to this one. Am sure you would like them too. More

by NICKJULY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

May 12, 2026

Randy Marion Subaru responded

It’s wonderful to hear you found the process effortless and that the service videos added value. Knowing you’d drive farther for service on your Subaru Crosstrek is a great compliment. Thank you for recommending us to others.

May 09, 2026

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Employee Rating

Probably the BEST dealership Ive been too. From the buying the car to using the service department there is no pressure and everyone is so kind. I have all my oil changes done here and the w More

by saeefamily4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

May 11, 2026

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

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