Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
225 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

7 yrs, 2 mos

Languages Spoken

English English

4.9

225 Reviews

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225 Reviews of Jessica Matos

August 23, 2026

Dealership Rating
Employee Rating

The staff is outstanding welcoming and seem to truly care about you and your time .This is why I keep coming back More

by WALTLIEBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2026

Randy Marion Subaru responded

Thank you for the five-star rating and for trusting us with service on your Subaru Outback. Knowing our team makes you feel welcomed and valued is rewarding.

August 19, 2026

Dealership Rating
Employee Rating

Service dept has always been great. Appreciate the attention and care given to me and my car. Will not write an evaluation of the service attendant. More

by LJP0
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen, Carson Fogarty

Aug 20, 2026

Randy Marion Subaru responded

Knowing that our service department has consistently provided the attention and care you and your Subaru Outback deserve means a lot to our team. Thank you for continuing to trust us with your Outback, and we look forward to your next service visit.

August 15, 2026

Dealership Rating
Employee Rating

Clear description of what was going to be worked on and completed in a timely fashion More

by vce1734
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Aug 15, 2026

Randy Marion Subaru responded

Knowing that our clear explanation of the work and quick completion during your Ascent’s service met your expectations means a lot to our service department. Thank you for the five-star rating.

August 10, 2026

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Staff was very friendly, professional, and knowledgeable. Car was in and out quickly. Love going to Subaru on river highway More

by onesugarft
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Aug 10, 2026

Randy Marion Subaru responded

Attentive, knowledgeable service is at the heart of how our service department operates. Hearing that our team came across as friendly and professional and that your Subaru Ascent was in and out quickly is truly gratifying. It’s wonderful you enjoy visiting our River Highway location.

August 09, 2026

Dealership Rating
Employee Rating

Randy Marion Subaru delivers on its promises. They do what they say they’ll do. I’ve been very impressed with the service they provide. That’s one of the reasons why I’m driving my second Outback More

by gkaiser1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Aug 09, 2026

Randy Marion Subaru responded

Knowing that we consistently deliver on our commitments means a lot to our service department. We’re delighted to care for your Outback again. Thank you for your kind words and your continued trust in us.

July 17, 2026

Dealership Rating
Employee Rating

Randy Marion Subaru provides best in class services. I'm a regular client using Jessica Matos. More

by fosterkilo79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy

Jul 17, 2026

Randy Marion Subaru responded

Thank you for the five-star review. We’re happy Jessica has provided best-in-class service for your Subaru Outback. We look forward to welcoming you back soon.

July 12, 2026

Dealership Rating
Employee Rating

Always friendly and helpful. Came in for one service and then realized that I needed a few more things done to be up to date on my maintenance schedule and they were able to add More

by sandybuck0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Jul 12, 2026

Randy Marion Subaru responded

We’re delighted our team could add the extra maintenance for your Subaru Crosstrek without scheduling a new appointment. Aaron and Jessica will be pleased to know you found their assistance friendly and helpful while getting great coupon value. We look forward to assisting with your future service needs.

June 12, 2026

Dealership Rating
Employee Rating

Friendly, pays attention to details, keeps you in the loop as work progresses, pleased with results More

by kberck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Jun 12, 2026

Randy Marion Subaru responded

Thank you for sharing your experience with your Subaru Crosstrek service. We’re glad our team’s attention to detail and updates kept you informed and that you’re pleased with the results.

May 29, 2026

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Employee Rating

Was going in for a oil / filter change but also was waiting for parts to replace my side mirror replaced. Jessica noticed I was coming in for an oil change and contacted me to let me know all part wer More

by lwparson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2026

Randy Marion Subaru responded

Thank you for sharing your experience. We’re happy Jessica anticipated your oil and filter service and let you know the side mirror parts were in so you could complete both jobs in one visit. We appreciate you bringing your Subaru in.

May 27, 2026

Dealership Rating
Employee Rating

We were on vacation and needed an oil change, fast prompt service! Open on MemorialDsy! More

by dantinne10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Randy Marion Subaru responded

Thank you for choosing us for your Subaru Crosstrek oil change while on vacation. We’re glad our Memorial Day hours and prompt service helped keep you on the road smoothly.

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