Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
201 Reviews

Dealership Experience

2 yrs, 7 mos

Industry Experience

6 yrs, 10 mos

Languages Spoken

English English

4.9

201 Reviews

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201 Reviews of Jessica Matos

April 14, 2026

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FANTASTIC SERVICE EXPERIENCE ALL THE WAY AROUND! ! GREAT PRICE ON THE TIRES I WANTED. HIGHLY RECOMMEND! More

by ASHTON12
Service Price Transparency
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Recommend Dealer
Yes
Apr 14, 2026

Randy Marion Subaru responded

We appreciate you sharing your experience with our team for your Audi Q7 service and the value you found on those tires. Your recommendation means a lot, and we look forward to helping you again.

April 12, 2026

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Jess and the crew were friendly and excellent as usual. Could not have asked for a better experience ! More

by andersontg
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Recommend Dealer
Yes
Apr 12, 2026

Randy Marion Subaru responded

It’s wonderful to hear Jessica and our crew delivered excellent service for your Subaru Forester. We appreciate you sharing this experience. We look forward to taking care of you again.

April 11, 2026

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This dealership has been the best dealership I have ever worked with. I have dealt with multiple dealerships over a 30 year period. They are friendly not pushy and service department is great. More

by rat_quizzes.0d
Sales Price Transparency
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Recommend Dealer
Yes
Apr 11, 2026

Randy Marion Subaru responded

We’re honored to be the best dealership you’ve worked with over your 30-year experience. It’s great to know our friendly, no-pressure approach and service department stood out to you. Enjoy your new Subaru Outback and feel free to reach out to Brian if we can help again.

April 10, 2026

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As always, Jacob, Keeley and the rest of the staff treated me with respect and made me feel like my visit for maintenance was to most important thing to them. On the sales side both Keeley and Bria More

by ALLENL.HOFFER
Service Price Transparency
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Recommend Dealer
Yes
Apr 10, 2026

Randy Marion Subaru responded

We appreciate your strong endorsement and are delighted Jacob and Keeley ensured your Ram 1500 maintenance visit felt prioritized. It’s great to know the sales team offered the same respectful treatment. Feel free to let us know whenever you need assistance again.

April 08, 2026

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Beautiful clean and friendly dealership at Randy Marion Subaru. Service writers and technicians are thorough, detail oriented, and knowledgeable. Thanks for being there for my Outback. More

by KATHLEEN.PORTER28
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness, Jacob McMillen

Apr 08, 2026

Randy Marion Subaru responded

It’s wonderful to hear the dealership felt clean and welcoming and that our service writers and technicians provided thorough, detail-focused care. We’re pleased your Outback received knowledgeable attention. Thanks for choosing our Subaru service.

April 04, 2026

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Jess was very efficient and explained everything She is a real access to Randy Marion Sabaru! More

by hopedaub
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Recommend Dealer
Yes

Other Employees Tagged: Fred Mergen

Apr 04, 2026

Randy Marion Subaru responded

It’s wonderful to hear that Jessica guided you through every step of your Subaru Forester service. Thank you for sharing your experience and for choosing us. We look forward to assisting you again.

April 03, 2026

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Very quick service and personable. Jessica is always looking out for what is best for the customer ️🩷 More

by Subaru#1
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Recommend Dealer
Yes
Apr 03, 2026

Randy Marion Subaru responded

Thank you for highlighting our quick and personable service. Jessica takes pride in ensuring your Subaru Forester receives the best care tailored to your needs. We appreciate your trust and look forward to helping you again.

March 31, 2026

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Jessica is fantastic. She is always helpful and informative. She remembers who I am and she keeps me updated. More

by joellerose37
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Recommend Dealer
Yes
Apr 01, 2026

Randy Marion Subaru responded

We appreciate you highlighting Jessica’s attentive service on your Subaru Outback. She will be pleased to know her updates and care stood out for you. We look forward to assisting you again soon.

March 31, 2026

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Quick appointment set up to change the battery and work was completed quickly. Team was very professional and prompt when completing the work. More

by HAGGS91
Service Price Transparency
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Recommend Dealer
Yes
Mar 31, 2026

Randy Marion Subaru responded

We’re glad scheduling your appointment for your Subaru Forester battery replacement was quick. We’re pleased our team could complete the work so smoothly and professionally. If there’s anything else you need, Jessica is ready to help.

March 28, 2026

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Very pleased with service and explanation of the expenses. I had serious concerns about the cost of my repair. My service advisor Jess, called service manager and we sat in his office so I could ex More

by scottvaldez1976
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Service manager

Mar 28, 2026

Randy Marion Subaru responded

Thank you for sharing your experience. We’re glad Jessica and our service manager took the time to address your concerns about parts and labor for your Subaru Outback. It’s great to know you found the charges fair and felt well taken care of.

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