Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos | Page 2

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
218 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

7 yrs

Languages Spoken

English English

4.9

218 Reviews

Write a Review

218 Reviews of Jessica Matos

April 29, 2026

Dealership Rating
Employee Rating

Randy Marion Subaru service dept is the best. Jess is my go to but when she is away, Jacob steps up. A+++ More

by Janis P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Apr 29, 2026

Randy Marion Subaru responded

We’re delighted to hear that our Subaru Crosstrek service met your expectations and that Jessica and Jacob could assist you. We’re here to help keep your Crosstrek in top condition.

April 26, 2026

Dealership Rating
Employee Rating

People were nice and service was wuick, but they didnt reset my maintenance reminder so it keeps coming up on my screen. They also broke a novelty knob i had over my push to start button. More

by dimperio66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 27, 2026

Randy Marion Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 22, 2026

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Employee Rating

Terrific all around as usual. Consistently the best dealership I have ever experienced from any brand. More

by Gary58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Fogarty, Mark Wilburn

Apr 22, 2026

Randy Marion Subaru responded

Thank you for the five-star rating and your continued support. It’s rewarding to hear our service consistently exceeds your expectations. We look forward to caring for your Subaru again.

April 20, 2026

Dealership Rating
Employee Rating

Continue to have excellent service and a great end to end experience at Randy Marion Subaru. More

by evansjj8036
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 20, 2026

Randy Marion Subaru responded

It’s wonderful to know your Crosstrek service was exceptional from start to finish. Jessica and our team appreciate your loyalty. Thank you for trusting Subaru with your maintenance needs.

April 17, 2026

Dealership Rating
Employee Rating

Quick service. Through description of cars underbody through video. Amazingly helpful. Courteous staff. Comfortable waiting room. More

by DEB03CHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Apr 17, 2026

Randy Marion Subaru responded

Thank you for noting our quick service and the underbody video walkthrough. We’re pleased our team’s helpful approach and the waiting room comfort stood out. We’ll share your kind words with Jessica and the rest of our staff.

April 16, 2026

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Employee Rating

Jessica and Jacob were awesome! They answered my questions and very professional and pleasant as everyone of us customers were making a "mad morning rush" to get our cars serviced. More

by Byron
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Apr 16, 2026

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

April 15, 2026

Dealership Rating
Employee Rating

Aaron Rourk is the best sales associate my wife and I have ever worked with at any car dealership. We have bought numerous Subaru vehicles from him and Randy Marion Subaru. He genuinely cares about hi More

by joeniggel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 15, 2026

Randy Marion Subaru responded

We’re delighted that Aaron provided such attentive support when you chose your new Subaru Outback. Your continued trust in us over the years means a lot. Thank you for sharing your experience and for the 5-star rating.

April 14, 2026

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Employee Rating

FANTASTIC SERVICE EXPERIENCE ALL THE WAY AROUND! ! GREAT PRICE ON THE TIRES I WANTED. HIGHLY RECOMMEND! More

by ASHTON12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2026

Randy Marion Subaru responded

We appreciate you sharing your experience with our team for your Audi Q7 service and the value you found on those tires. Your recommendation means a lot, and we look forward to helping you again.

April 12, 2026

Dealership Rating
Employee Rating

Jess and the crew were friendly and excellent as usual. Could not have asked for a better experience ! More

by andersontg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2026

Randy Marion Subaru responded

It’s wonderful to hear Jessica and our crew delivered excellent service for your Subaru Forester. We appreciate you sharing this experience. We look forward to taking care of you again.

April 11, 2026

Dealership Rating
Employee Rating

This dealership has been the best dealership I have ever worked with. I have dealt with multiple dealerships over a 30 year period. They are friendly not pushy and service department is great. More

by Matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 11, 2026

Randy Marion Subaru responded

We’re honored to be the best dealership you’ve worked with over your 30-year experience. It’s great to know our friendly, no-pressure approach and service department stood out to you. Enjoy your new Subaru Outback and feel free to reach out to Brian if we can help again.

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