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Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos | Page 3

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
201 Reviews

Dealership Experience

2 yrs, 7 mos

Industry Experience

6 yrs, 10 mos

Languages Spoken

English English

4.9

201 Reviews

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201 Reviews of Jessica Matos

March 02, 2026

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Employee Rating

Everything was done in a friendly and professional manner. Communication was timely and thorough. Great experience! More

by jimmyvick1357
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Service Time
Service Communication
Recommend Dealer
Yes
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Mar 02, 2026

Randy Marion Subaru responded

It’s great to hear our team handled your Subaru Crosstrek service with courtesy and expertise while keeping you well informed. Jessica will be delighted by your kind words. Thank you for sharing your experience and we look forward to assisting you again.

February 28, 2026

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Employee Rating

Everything went smoothly and quickly. Everyone was very friendly and helpful. I will come again. More

by kfharbaugh
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback. We’re glad the service on your Subaru Forester was smooth and quick and that our team was friendly and helpful. We look forward to your next visit.

February 28, 2026

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Employee Rating

Randy Marion has customer excellence down to a T. Their service team is friendly and efficient and communicate well. From sales to service we have always had a great experience at Randy Marion Suba More

by ANNDREA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carson Fogarty

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Feb 28, 2026

Randy Marion Subaru responded

We appreciate you recognizing our friendly, efficient communication. Jessica and the sales and service team are glad your Subaru visits have always been great.

February 27, 2026

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Employee Rating

I drive 2 hours to get my car serviced at Randy Marion Subaru. Jessica is always so friendly and helpful and goes above and beyond! I feel like I can trust the work that they do to keep my subie running t More

by BOGGSTRACI
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Feb 27, 2026

Randy Marion Subaru responded

Thank you for traveling two hours to entrust your Subaru Forester to our team. Jessica will be delighted to know her friendly, helpful service stood out to you. We’re honored you trust us to keep your Subaru in top condition.

February 23, 2026

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Employee Rating

Awesome. The whole process was great. Everything was completed as promised. Will definitely be back. More

by cskearns
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Recommend Dealer
Yes
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Feb 23, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback about your Subaru Forester service. We’re pleased the process went smoothly and everything was completed as promised. We look forward to your next visit.

February 18, 2026

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Employee Rating

This Subaru Outback is my sixth Subaru owned vehicle and the first purchased at Randy Marion Subaru. To date this has been the best of vehicle service of the Subaru dealers I’ve delt with. My next car will More

by Bruce2628
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Feb 18, 2026

Randy Marion Subaru responded

It’s fantastic to hear that your sixth Subaru and first service here delivered the best experience you’ve encountered. We appreciate you trusting us with your Outback’s care and look forward to helping you with your next Subaru purchase and maintenance. Thank you for sharing your confidence in our team.

February 15, 2026

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Employee Rating

Service was excellent and they got me out in under two hours. Which I thought was pretty good for an oil change and rotation of tires. More

by celticlass2015
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2026

Randy Marion Subaru responded

Thanks for the five-star rating. Jessica and our service team are glad to have completed your Toyota oil change and tire rotation in under two hours. We look forward to assisting you at your next visit.

February 14, 2026

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Jessica worked hard to get me the service my car needed at a price I could live with. More

by lilync69
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Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 14, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback. We’re glad Jessica found service options for your Subaru Impreza that fit your budget. We appreciate the five-star rating and look forward to assisting you again.

February 11, 2026

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Employee Rating

Always excellent with communication and thorough inspections. Providing a loaner while my car is in shop a great value. More

by eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

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Feb 11, 2026

Randy Marion Subaru responded

We’re glad our communication and thorough inspections met your expectations and that the loaner vehicle provided added convenience. It’s great to hear your Subaru Ascent was well cared for. Let us know whenever you need assistance again.

February 10, 2026

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Employee Rating

I received polite, excellent, professional service. The work was completed before the estimated time of completion and they had back in my car quickly. More

by azraphaelus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Tim Lawson, Aaron Forness, Jacob McMillen , Everyone assisted in processing my car

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Feb 10, 2026

Randy Marion Subaru responded

We’re pleased our team could provide courteous and reliable care for your Subaru WRX. It was great to complete the work ahead of your estimated timeframe and return your car swiftly. Thank you for trusting us with your WRX.

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