Mark Wilburn
Mark Wilburn at Randy Marion Subaru

Mark Wilburn

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
772 Reviews
4.9

772 Reviews

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772 Reviews of Mark Wilburn

September 15, 2026

Dealership Rating
Employee Rating

This will be my fourth Subaru purchased from Randy Marion Subaru. I think that speakes volumes about my opinion of the sales and service staff of this dealership. More

by altp55
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wingler

September 13, 2026

Dealership Rating
Employee Rating

I’ve purchased 3 (now 4) Subarus. Enough said about this. What else is necessary? More

by altp55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy, Kevin Wingler

September 11, 2026

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Employee Rating

Service scheduled for 3 hours service, wrong tires ordered or received, had to drive to Mooreseville 3 different times. Then didn’t even complete all the service that was supposed to be done. Wanted m More

by FCPARAMEDIC
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Aaron Forness

September 09, 2026

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Employee Rating

Mark was great. Very personable and kind. He explained the service issue with my oil pan, the warranty and gave me the use of a loaner while car was being serviced. More

by SUNFLOWER814
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 09, 2026

Randy Marion Subaru responded

Knowing the loaner car helped you while your Ascent was in for service means a lot to our team. Mark is grateful for your kind words about his clear explanations of the oil pan issue and warranty. It’s great to know you’ll make the drive to see us again, and we appreciate your trust in our service department.

September 06, 2026

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Always great to work with Aaron and the others at Randy Marion Subaru! Thanks very much! More

by sacsound58
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Sep 06, 2026

Randy Marion Subaru responded

Knowing that working with Aaron and our service team is always a positive experience is rewarding. Thank you for trusting us with the service on your Forester; your kind words mean a lot to us.

September 06, 2026

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Employee Rating

Thank you for taking the time to make sure my car is prepared for travel . Appreciate mark More

by KATHYISOM
Service Price Transparency
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Recommend Dealer
Yes
Sep 06, 2026

Randy Marion Subaru responded

Thanks so much for the five stars! We’re glad Mark could prepare your Subaru Forester for travel.

August 30, 2026

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Thorough, friendly, and very helpful. So now, is that the 15 words I needed yet? More

by lilync69
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Recommend Dealer
Yes
Aug 30, 2026

Randy Marion Subaru responded

Knowing the service on your Subaru Legacy felt thorough and welcoming is rewarding. Hearing you found our team helpful means a lot to our service department.

August 28, 2026

Dealership Rating
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Mark always takes such good care of us! ! We love our Subaru, and Randy Marion. More

by innbofurniture
Service Price Transparency
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Recommend Dealer
Yes
Aug 28, 2026

Randy Marion Subaru responded

Knowing you feel well cared for by Mark means a lot to our service department. We’re glad the service on your Subaru Forester met your expectations.

August 23, 2026

Dealership Rating
Employee Rating

The staff is outstanding welcoming and seem to truly care about you and your time .This is why I keep coming back More

by WALTLIEBERT
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 23, 2026

Randy Marion Subaru responded

Thank you for the five-star rating and for trusting us with service on your Subaru Outback. Knowing our team makes you feel welcomed and valued is rewarding.

August 20, 2026

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Employee Rating

I’ve come here for years now with my 2014 subaru and never had any issues. I don’t know much about cars but they are always so kind and understanding and help me understand without making it complicated More

by peachyromance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Aug 20, 2026

Randy Marion Subaru responded

Hearing that you’ve had worry-free visits for years means a lot to our service department. It’s rewarding to know our clear explanations helped you understand the service on your Forester. We’re delighted that Mark continues to be your go-to at our dealership.

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