Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen | Page 3

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
168 Reviews
4.9

168 Reviews

Write a Review

168 Reviews of Jacob McMillen

March 14, 2026

Dealership Rating
Employee Rating

Aaron took great care of me! ! He was both courteous and efficient. He and the service department analyzed and corrected the problem and had me on my way in no time! More

by billxspeight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness , Joe (service technician)

Mar 14, 2026

Randy Marion Subaru responded

It’s great to hear Aaron and our service department diagnosed and corrected the issue on your Subaru Crosstrek so efficiently. We’re pleased to have you back behind the wheel promptly. Thank you for sharing your experience, and we look forward to assisting you again.

March 13, 2026

Dealership Rating
Employee Rating

Salespeople are friendly and very helpful. Service writers are awesome Would recommend ya’ll to friends and family More

by jhess89
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2026

Randy Marion Subaru responded

Thanks for sharing your thoughts about your experience with Randy Marion Subaru. Jacob and our service team appreciate your business and hope to see you again soon!

March 13, 2026

Dealership Rating
Employee Rating

As usual the folks in the service department are terrific to work with - friendly, knowledgeable, efficient, good listeners. Particularly impressed that they keep you informed with regular updates as to how More

by SANDYROBINSON32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Randy Marion Subaru responded

Thank you for recognizing our service team’s friendly, knowledgeable, and efficient work on your Subaru Outback. We’ll share your praise with Jessica for arranging the at-home pickup and drop-off. It’s great to know our updates kept you informed throughout the process.

March 11, 2026

Dealership Rating
Employee Rating

Excellent service. Service center valued my time. Was in and out in less than an hour. More

by bkreynolds32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Randy Marion Subaru responded

Thank you for choosing us to service your Subaru Crosstrek. We’re glad our team respected your time and had you back on the road in under an hour. Let us know if there’s anything else we can do for you.

March 11, 2026

Dealership Rating
Employee Rating

I appreciated the clear communication and excellent service. I was also impressed with short wait times. More

by PAULHOFFERBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Randy Marion Subaru responded

It’s great to know our team communicated clearly and kept your wait time brief during service on your Subaru Outback. We’re glad you were pleased with the experience. We look forward to assisting you again.

March 03, 2026

Dealership Rating
Employee Rating

I needed an unscheduled service due to a flat tire it was provided. In a timely, friendly and professional manner. Excellent service thank you. More

by SBS23464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2026

Randy Marion Subaru responded

Thank you for sharing your experience. We’re glad we could get your flat tire attended to quickly and professionally on your Subaru. Your kind words mean a lot to our team.

March 01, 2026

Dealership Rating
Employee Rating

Very friendly from the time I pulled in. Updated me with everything on what my car needed More

by BCRAHTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2026

Randy Marion Subaru responded

Thank you for the great review. We’re delighted Jacob and our service team provided friendly care and kept you informed about your Subaru Legacy. Please let us know if you need anything further.

March 01, 2026

Dealership Rating
Employee Rating

My service was completed quickly while I waited. The staff was friendly and made the whole process painless. More

by DDRM25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback on your Subaru Ascent service. Our team, including Jacob, is pleased we could complete your service promptly while you waited and provide a friendly, hassle-free experience.

February 28, 2026

Dealership Rating
Employee Rating

Great service and friendly staff. The service team will make sure your Subaru is kept in excellent shape. More

by jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2026

Randy Marion Subaru responded

We’re thrilled to hear our service team made a great impression. It’s wonderful to know your Subaru Ascent is in excellent shape. We look forward to caring for your vehicle again.

February 20, 2026

Dealership Rating
Employee Rating

They expedited ted my time there. Jacob worked hard and took care of windshield problem with no charge More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2026

Randy Marion Subaru responded

We’re glad Jacob expedited your visit and fixed your Subaru windshield at no charge. Thank you for the five-star review. We look forward to serving you again.

Dealership Inventory (232 Vehicles)

used 2025 Subaru Outback car, priced at $30,475
2025 Subaru Outback
used
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Crosstrek car, priced at $31,530
2026 Subaru Crosstrek
new
Lithium Red Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Outback car, priced at $42,713
2026 Subaru Outback
new
Deep Emerald Green exterior
CVT
All-wheel Drive
used 2025 Subaru Outback car, priced at $32,085
2025 Subaru Outback
used
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2026 Subaru Ascent car, priced at $47,805
2026 Subaru Ascent
new
Crimson Red Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Forester car, priced at $40,112
2026 Subaru Forester
new
Ice Silver Metallic exterior
CVT
All-wheel Drive