Jessica Matos | Page 21
Service Advisor
Randy Marion Subaru
301 West Plaza Drive
Mooresville, NC 28117
Dealership Experience
2 yrs, 8 mos
Industry Experience
6 yrs, 11 mos
Languages Spoken
English
215 Reviews
Write a Review215 Reviews of Jessica Matos
February 02, 2025
Went out of their way to accomodate me, give me a loaner, and provide excellent service under warranty when they didn't have to. Can't say enough good things! Jessica is awesome! and provide excellent service under warranty when they didn't have to. Can't say enough good things! Jessica is awesome! More
January 31, 2025
I have been very pleased with my interactions with Jess and Ryan in service and Josh in sales! and Ryan in service and Josh in sales! More
Other Employees Tagged: Keeley Murphy , Josh Elliott
January 31, 2025
Quick service. Resolution to charges for maintenance. Knowledgeable about what is needed for auto. Friendly Resolution to charges for maintenance. Knowledgeable about what is needed for auto. Friendly More
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen
January 27, 2025
I stopped in on Thursday to pick up my license plate and inquired about a recall that I received on my STARLINK and was told that it would take about an hour and I declined to have it taken care of today an inquired about a recall that I received on my STARLINK and was told that it would take about an hour and I declined to have it taken care of today and inquired about a Saturday appointment and was told that I could have 1:15 appointment for Saturday. I arrived about 30 minutes early on Saturday and was informed that the service department was really busy and I told the service staff that it was okay and that I was early for my appointment and she then informed me that I didn’t have an appointment. She wanted to know who scheduled the appointment for me. It was the female at this same counter, I’m pretty sure she is the same person. More
January 25, 2025
The service center folks are always kind and helpful. They explain things in a way I understand. Prices are good and work is excellent. They explain things in a way I understand. Prices are good and work is excellent. More
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen
January 23, 2025
Excellent customer service, providing to and from transport. Great communication on all ends. Friendly drivers and clean waiting room transport. Great communication on all ends. Friendly drivers and clean waiting room More
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen , Bob Myers
January 22, 2025
Wouldn’t take my subie anywhere else. Actually drive 1 1/2 hours to go here. I trust them to be honest about what is needed and pricing is reasonable. Jessica is the best! She goes above Actually drive 1 1/2 hours to go here. I trust them to be honest about what is needed and pricing is reasonable. Jessica is the best! She goes above and beyond to help however she can and make it a good experience every time!! More
January 19, 2025
Great customer service, and the technician noticed I needed the oil change, too. So, I was able to take care of both the state inspection and the oil change at one time. I especially want to note that J needed the oil change, too. So, I was able to take care of both the state inspection and the oil change at one time. I especially want to note that Joshua Elliot did a great job of getting a quote on my trade in value and offer on the 2025 crosstrek limited. I decided to wait until after mid April, but will be in ti see him and you then. More
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen , Joshua Elliott

