Grant Lee | Page 3

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re glad to hear you were very happy with the work performed and found our team professional and easy to work with throughout the process. We know unexpected vehicle needs can arise, so we’re especially happy we were able to get you in on short notice and take care of your concerns promptly. Thank you for your trust and for choosing Ford of Oxnard. We appreciate your business and look forward to serving you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback. We’re glad to hear you had a positive experience with our service advisors, but we’re disappointed to learn that the quality of the repair process did not meet your expectations. We understand how frustrating it is to find grease smudges inside and outside your vehicle after service. We take pride in treating our customers’ vehicles with care and respect, and it’s clear we fell short in this instance. We also apologize for the other issues that led you to feel the repair process was not handled properly. Your comments are appreciated and will be shared with our team as we continue to improve our quality control and attention to detail. Thank you for bringing these concerns to our attention. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re honored that you trusted us with your vehicle when others felt it wasn’t worth repairing. Knowing we were able to get everything fixed and back on the road within a week is incredibly rewarding. It means even more to hear that you purchased the vehicle from us back in 2018 and still love it today. Helping our customers enjoy their vehicles for years to come is exactly why we do what we do. Thank you for your continued trust and loyalty. We truly appreciate your business and look forward to helping keep your vehicle running strong for many more years! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the fantastic review! We’re thrilled to hear Emily made the process smooth and stress-free, especially with your business situation. Getting you approved and on the road in 30 minutes is a big win! Earning your trust means everything to us, and we’re glad Envision is now your go-to. We’ll pass the kudos to Emily and the team. Enjoy your new car—we look forward to helping you again! — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the fantastic review! We’re thrilled to hear Grant kept you updated throughout the entire process and delivered a great service experience. He’ll really appreciate the recognition. Thank you for the recommendation and for choosing Envision—we look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad JC made you feel welcomed and took the time to explain the process clearly. That kind of service makes all the difference, and we’re happy your Mustang was in good hands. We appreciate your trust and look forward to seeing you again on your next visit! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear Grant was helpful and kept you informed throughout the entire process. That kind of communication makes all the difference. We appreciate your trust and are happy you had a very good experience with Ford of Oxnard. We look forward to helping you again!

Envision Ford of Oxnard responded

Thank you for the excellent review! We’re glad to hear you felt appreciated and experienced consistent communication from both our technicians and management team. That level of contact and care is exactly what we aim to provide. We truly appreciate the recommendation and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear everything was professional, you were kept updated, and your vehicle was ready right on time. That’s exactly the experience we aim to provide. We’re also happy to hear the advisor who helped you made such a strong impression—she’ll appreciate the kind words. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team