Eddie Marshall | Page 7
Commercial Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
208 Reviews
Write a Review208 Reviews of Eddie Marshall
July 03, 2025
Always been nice when I go for Service and always have a smile and get me out quickly smile and get me out quickly More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, Joe Jensen, JARED STARK, QUERIDA WILLIAMS
July 02, 2025
They are completely unresponsive to customers and do not answer phone calls or text messages at all. I have visited the dealership four times for service appointments and repairs regarding a paint issue tha answer phone calls or text messages at all. I have visited the dealership four times for service appointments and repairs regarding a paint issue that has existed since I purchased the car, but they have still failed to resolve the problem. I have also sent multiple emails to different staff members asking for this issue to be fixed, but no one has ever responded. I am extremely disappointed. More
Other Employees Tagged: Jeff Dobson, JOSEPH HOBLEY
June 27, 2025
I was able to get in very quick when I needed a State inspection for my F250. They did the inspection quick and got me back to doing things I needed to do. I feel very respected every time I go there for inspection for my F250. They did the inspection quick and got me back to doing things I needed to do. I feel very respected every time I go there for my service. More
Other Employees Tagged: QUERIDA WILLIAMS
June 25, 2025
N/a 15 wononords humidity no one has ever done that before and after pictures before and after pictures More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS
June 16, 2025
Mrs. Stephanie Spangler was absolutely amazing. She provided an estimate and was able to get me scheduled as early as 2 weeks. The wait time was almost spot on and she was very attentive. By far one of provided an estimate and was able to get me scheduled as early as 2 weeks. The wait time was almost spot on and she was very attentive. By far one of the best customer service experiences I’ve had with Ford. I’ll definitely return if and when I have service related needs from Ford. Thank you again Mrs. Stephanie for everything! More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS
June 14, 2025
I’m so happy with the customer service I’m experiencing with Southern Ford..Elated to be honest …I look forward to what’s to come with future purchases and other options afforded to me and my family from S with Southern Ford..Elated to be honest …I look forward to what’s to come with future purchases and other options afforded to me and my family from Southern Ford..Thank you soo much for all you’ve done since I bought my vehicle.. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS
June 14, 2025
They have an exceptional staff ready to help going above and beyond the call of duty ensuring their customers get exactly what the need. and beyond the call of duty ensuring their customers get exactly what the need. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Kelcey Jordan , MATTHEW CARTER, Jeff Dobson, Joe Jensen, JARED STARK, QUERIDA WILLIAMS
June 04, 2025
Working with Eddie on the commercial side has always had positive and great experience. Always a positive outcome. positive and great experience. Always a positive outcome. More
Other Employees Tagged: Alicia Chapman-Jones

