Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 7

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
208 Reviews
4.8

208 Reviews

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208 Reviews of Eddie Marshall

July 03, 2025

Dealership Rating
Employee Rating

Always been nice when I go for Service and always have a smile and get me out quickly More

by JERAINEY1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, Joe Jensen, JARED STARK, QUERIDA WILLIAMS

Jul 10, 2025

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 02, 2025

Dealership Rating
Employee Rating

They are completely unresponsive to customers and do not answer phone calls or text messages at all. I have visited the dealership four times for service appointments and repairs regarding a paint issue tha More

by youncho76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Dobson, JOSEPH HOBLEY

Jul 24, 2025

Southern Ford responded

We value and appreciate your business, Youn. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

June 29, 2025

Dealership Rating
Employee Rating

The service staff are very polite and helpful. They addressed my concerns and was successfully repaired our Transit. More

by DONAJIMTED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Dobson, QUERIDA WILLIAMS

June 27, 2025

Dealership Rating
Employee Rating

I was able to get in very quick when I needed a State inspection for my F250. They did the inspection quick and got me back to doing things I needed to do. I feel very respected every time I go there for More

by Doland.Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

June 25, 2025

Dealership Rating
Employee Rating

N/a 15 wononords humidity no one has ever done that before and after pictures More

by KRAYSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS

June 18, 2025

Dealership Rating
Employee Rating

The service rep was helpful and completely satisfied our needs. We are happy with this dealership. More

by Oglesby2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

Jun 18, 2025

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 16, 2025

Dealership Rating
Employee Rating

Mrs. Stephanie Spangler was absolutely amazing. She provided an estimate and was able to get me scheduled as early as 2 weeks. The wait time was almost spot on and she was very attentive. By far one of More

by mariahjeynae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS

Jun 18, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 14, 2025

Dealership Rating
Employee Rating

I’m so happy with the customer service I’m experiencing with Southern Ford..Elated to be honest …I look forward to what’s to come with future purchases and other options afforded to me and my family from S More

by BERNARDMOYLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS

Jun 18, 2025

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 14, 2025

Dealership Rating
Employee Rating

They have an exceptional staff ready to help going above and beyond the call of duty ensuring their customers get exactly what the need. More

by LIONSB70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Kelcey Jordan , MATTHEW CARTER, Jeff Dobson, Joe Jensen, JARED STARK, QUERIDA WILLIAMS

June 04, 2025

Dealership Rating
Employee Rating

Working with Eddie on the commercial side has always had positive and great experience. Always a positive outcome. More

by billsfan66
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones

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