Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
202 Reviews
4.8

202 Reviews

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202 Reviews of Eddie Marshall

May 20, 2026

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Employee Rating

They were so kind, timely, and explained everything. They also provided an UBER so that I could get to work! Thank you! More

by Keisha
Service Price Transparency
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Recommend Dealer
Yes

May 19, 2026

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The folks there seem to be nice but communication is awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craz More

by dawnee5688
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Recommend Dealer
No

May 18, 2026

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Staff is always friendly. I always feel like I am getting good service at this dealership. More

by tluther1971
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Recommend Dealer
Yes

May 16, 2026

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Kept me informed as to the status of my vehicle and always available to answer questions More

by TODDHORNE
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Recommend Dealer
Yes

Other Employees Tagged: Elijah Bobinger

May 14, 2026

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The wrok on my truck was great. I was not keep inform on progress when they had it a week. I had to call to get reports. More

by VABLUEI
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Recommend Dealer
Yes

May 08, 2026

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Great dealership service on vehicles check everything give heads up on any issues very professional More

by kreym917
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Recommend Dealer
Yes

May 02, 2026

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Always treated with respect and care for me and my vehicle. They believe that all are a part of their family. More

by Doland.Miller
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Recommend Dealer
Yes
May 08, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 01, 2026

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Employees at Southern Ford were very professional helpful and kind. They sent me video of the work performed. I will definitely continue my business with Southern Ford. More

by shezzbad
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Recommend Dealer
Yes
May 01, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 21, 2026

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Employee Rating

Eddie Marshall and the truck crew have been great. Good communication, good work, and really helped resolve an insurance issue. More

by Easleybw
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Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , P.J. The Mechanic

Apr 23, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 22, 2026

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Appointment was perfect. I was contacted for to pick up very quickly. Staff very professional and concern with my request and more. More

by ezjoewilson
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Recommend Dealer
Yes
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