Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
493 Reviews
4.8

493 Reviews

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493 Reviews of Alicia Chapman-Jones

July 01, 2026

Dealership Rating
Employee Rating

Excellent Service Sales and Service, will recommend friends and relatives to buy any use or new car or truck from Southern Ford and recommend to see Josh Cobb. More

by JONES.ED0011
Service Price Transparency
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Recommend Dealer
Yes

June 28, 2026

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The technician was easy to work with and explained everything to me. I loved the fact my vehicle was picked up and returned in the time promised. More

by POPTICK
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Recommend Dealer
Yes

June 23, 2026

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My contact person, Alicia Jones was great. Alicia kept me informed as to the status of my truck and where we were as to a timeline when I could expect my truck to be fixed. More

by COACHADERHOLT
Service Price Transparency
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Recommend Dealer
Yes
Jun 23, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 17, 2026

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Staff/customer service personnel were all very professional and friendly . The service was performed in a short time period. More

by DREDRAE047
Service Price Transparency
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Recommend Dealer
Yes
Jun 18, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 13, 2026

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This dealership is absolutely phenomenal. Exactly what a dealership should be. Alicia Chapman is my service advisor, and I’ve had two warranty instances recently where the dealership got my v More

by JOSHANICHOLASBELL
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 13, 2026

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Clean, good lighting, orderly, on time appointments,a a ana a a a a a More

by RICHARD_EDIEM
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Recommend Dealer
Yes
Jun 17, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 12, 2026

Dealership Rating
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Professional , excellent service, experience techs, very courteous, prioritize, cleaning environment, and a friendly environment. Fast service. More

by MPDTDIVA1842
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2026

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 11, 2026

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I took my car to Alicia to have it's regular service. As always she and the technician did a fantastic job. More

by Lincoln4me
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2026

Southern Ford responded

Great to have you back with us again!

June 02, 2026

Dealership Rating
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Very professional , were ready for scheduled appointment, prepared to accept and service vehicle , fair pricing More

by drtwrld
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Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

Jun 10, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 31, 2026

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Employee Rating

Outstanding service! Love my Advisor who was friendly and courteous. Definitely would recommend Southern Ford! More

by ernestwhite20
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brandon service tech

Jun 10, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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