Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.6
193 Reviews
4.6

193 Reviews

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193 Reviews of Robert Johnson

July 01, 2026

Dealership Rating
Employee Rating

Excellent Service Sales and Service, will recommend friends and relatives to buy any use or new car or truck from Southern Ford and recommend to see Josh Cobb. More

by JONES.ED0011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 28, 2026

Dealership Rating
Employee Rating

The technician was easy to work with and explained everything to me. I loved the fact my vehicle was picked up and returned in the time promised. More

by POPTICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 27, 2026

Dealership Rating
Employee Rating

Very poor customer service and very dishonest. Doesn't get the work done and poor quality More

by dawnee5688
Recommend Dealer
No

Other Employees Tagged: Robert Johnson

June 27, 2026

Dealership Rating
Employee Rating

Robert did a good job with the service of my car. I will recommend them for anybody ford More

by 3prettyredd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 25, 2026

Dealership Rating
Employee Rating

Everything was fine. That's all I have to say. Everything went well. Work completed Good job! More

by gardenglitz
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

Jun 25, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 23, 2026

Dealership Rating
Employee Rating

I’ve been a regular for years now, customer service is always excellent. They communicate very well and are very professional. More

by jvlch98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Patel, Josh Cobb

Jun 23, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 19, 2026

Dealership Rating
Employee Rating

Just went in for a routine oil change Everything was ok I have no complaints More

by gcnsarah
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

Jun 23, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 16, 2026

Dealership Rating
Employee Rating

Start to finish very professional and service oriented. Really appreciated the narrated video of my truck. More

by smccloud2
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

Jun 17, 2026

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 15, 2026

Dealership Rating
Employee Rating

Good service with good help from staff Good service with good knowledgeable staff that assisted me with my service during my last visit. More

by brandonpacewicz
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

Jun 17, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 13, 2026

Dealership Rating
Employee Rating

Was there for 2 hours for an appointment to have oil change and inspection. Too long of a wait More

by cheryl.riley
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

Jun 17, 2026

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

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