Eddie Marshall | Page 6
Commercial Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
208 Reviews
Write a Review208 Reviews of Eddie Marshall
September 12, 2025
Pleasant place to do car business. Both repair and buying vehicles. Would recommend to others. Both repair and buying vehicles. Would recommend to others. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS
September 03, 2025
This dealership has been great to work with, and has taken great care of my vehicle. They communicate very well, which is great! 10/10 recommend if you own a ford vehicle! taken great care of my vehicle. They communicate very well, which is great! 10/10 recommend if you own a ford vehicle! More
Other Employees Tagged: QUERIDA WILLIAMS
August 28, 2025
Service was done quickly. Everyone was very nice and accommodating. Always am pleased with southern ford. Everyone was very nice and accommodating. Always am pleased with southern ford. More
Other Employees Tagged: Kim Boone, Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , Jeff Dobson, Kevin Phillips
August 16, 2025
To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Joe Jensen, Kevin Phillips, JARED STARK, QUERIDA WILLIAMS
August 14, 2025
The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS
August 07, 2025
My car alignment was done quickly. The price was exactly as quoted and I appreciate that. The price was exactly as quoted and I appreciate that. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS
July 31, 2025
I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. I'm definitely going back for my next Chevrolet oil change. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS
July 25, 2025
I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same problem, a leaking rear differential, and as frustrating as it has been that we can’t seem to get this fixed, the more frustrating part is that no one will ever answer the phone in the service department. I’ve called so many times and never get anyone to answer the phone. I leave messages on the message service and no one ever returns my calls. The only way I can ever get through to the service department is to call the sales department and ask someone from sales to go back to the service department and put me in touch with someone. Yet, every time I walk into the service department there are at least 2 people, if not more behind the desk. I don’t understand why no one can ever answer the phone in the service department to give customers an update on average vehicle they’ve had for several days. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS
July 25, 2025
Quick fast and customer service oriented. Amy problems I have if any are fixed or corrected immediately. Amy problems I have if any are fixed or corrected immediately. More
Other Employees Tagged: Alicia Chapman-Jones
July 22, 2025
Great team service! !we’ll be back thank to everyone , hope to make next purchase there !we’ll be back thank to everyone , hope to make next purchase there More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, QUERIDA WILLIAMS

