Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 6

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.8
208 Reviews
4.8

208 Reviews

Write a Review

208 Reviews of Eddie Marshall

September 12, 2025

Dealership Rating
Employee Rating

Pleasant place to do car business. Both repair and buying vehicles. Would recommend to others. More

by CRAIGSMITH50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

September 03, 2025

Dealership Rating
Employee Rating

This dealership has been great to work with, and has taken great care of my vehicle. They communicate very well, which is great! 10/10 recommend if you own a ford vehicle! More

by mardiselectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

August 28, 2025

Dealership Rating
Employee Rating

Service was done quickly. Everyone was very nice and accommodating. Always am pleased with southern ford. More

by steffierose10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boone, Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , Jeff Dobson, Kevin Phillips

August 16, 2025

Dealership Rating
Employee Rating

To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Joe Jensen, Kevin Phillips, JARED STARK, QUERIDA WILLIAMS

Aug 19, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 14, 2025

Dealership Rating
Employee Rating

The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

August 07, 2025

Dealership Rating
Employee Rating

My car alignment was done quickly. The price was exactly as quoted and I appreciate that. More

by CECELIAG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

Aug 13, 2025

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 31, 2025

Dealership Rating
Employee Rating

I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. More

by mariela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

July 25, 2025

Dealership Rating
Employee Rating

I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro More

by Joecroswait
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

July 25, 2025

Dealership Rating
Employee Rating

Quick fast and customer service oriented. Amy problems I have if any are fixed or corrected immediately. More

by billsfan66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones

July 22, 2025

Dealership Rating
Employee Rating

Great team service! !we’ll be back thank to everyone , hope to make next purchase there More

by Kevinhodnett65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, QUERIDA WILLIAMS

Jul 24, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

...
6
...

Dealership Inventory (365 Vehicles)

used 2020 Ram 1500 car, priced at $26,861
2020 Ram 1500
used
Diamond Black exterior
Automatic
Four-wheel Drive
new 2026 Ford F-150 car, priced at $95,360
2026 Ford F-150
new
Green exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $49,846
2026 Ford Explorer
new
Gray exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $51,400
2026 Ford Explorer
new
Red Metallic exterior
Automatic
Rear-wheel Drive
new 2026 Ford Maverick car, priced at $31,595
2026 Ford Maverick
new
Shadow Black exterior
Automatic
Front-wheel Drive
new 2026 Ford Bronco car, priced at $46,189
2026 Ford Bronco
new
Avalanche exterior
Automatic
Four-wheel Drive