Eddie Marshall | Page 5

It took a little longer than I expected to get my truck back but the work was good. back but the work was good. More

by didharris Verified Customer Verified Customer

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Southern Ford did a wonderful job in a very timely manner and I am very pleased with the job and will go back when I need additional service! and I am very pleased with the job and will go back when I need additional service! More

by tedamauch Verified Customer Verified Customer

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Quick and efficient oil change for the F350. Friendly staff and quality service. Highly recommended! Friendly staff and quality service. Highly recommended! More

by F350 Guy Verified Customer Verified Customer

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I brought my truck back after the tailgate recall. First I was told I’d have to pay $180 if it wasn’t the recall to isolate the issue. . They finally agreed to look at it and then said it was the tai First I was told I’d have to pay $180 if it wasn’t the recall to isolate the issue. . They finally agreed to look at it and then said it was the tailgate actuator and it would cost me 500+ dollars to replace it I took it home replaced the actuator even though it had the same resistance as the old one, and it did not fix the problem. I unwrapped the wires under the bumper by the spare tire that were spliced during the recall, and the tailgate started working again. It is currently working, so I haven’t isolated which wire was broken or not fully connected yet, but it was definitely in the repair from the recall. I have no issues with Eddie my service manager he is always professional and easy to work with but I feel I would of had to pay money out of my pocket for something that wasn’t broken because the technician didn’t want to look further to see if it was something that went wrong while doing the recall. I am in a similar line of work, but I at least admit when I do something wrong or my repair didn’t hold, It’s not a big deal. It happens but I was brushed off because it would take to long to Identify the actual root cause. More

by BUSEFAM Verified Customer Verified Customer

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Very good homie atmosphere work was fair no complaints was out in hour and half was out in hour and half More

by jeffatnite Verified Customer Verified Customer

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Excellent service! Thanks again! This is the only place I will take my F250. Thanks again! Thanks again! This is the only place I will take my F250. Thanks again! More

by osojames247 Verified Customer Verified Customer

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Eddie and his team always do an exceptional job which is why we come back to Hampton Roads when we need the truck serviced. He schedules the work to ensure parts will be ready and gets us in and out in a why we come back to Hampton Roads when we need the truck serviced. He schedules the work to ensure parts will be ready and gets us in and out in a prompt and professional manner. Southern Ford Commercial Truck Service Center is out go-to place for everything from transmission service to tires! More

by Bill P Verified Customer Verified Customer

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Have complete confidence in the service department. 10x better than the last dealership we had before 10x better than the last dealership we had before More

by louhughes2003 Verified Customer Verified Customer

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Outstanding work ( 5 STARS ). The Mechanics got me in & out in Less then 30 minutes. The Mechanics got me in & out in Less then 30 minutes. More

by Chicago Blues man Verified Customer Verified Customer

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I love ford the people who are working there make you feel at home and everyone smiling at you and the coffee is amazing and you don’t wait long for service thank you feel at home and everyone smiling at you and the coffee is amazing and you don’t wait long for service thank you More

by BJDAVE31921 Verified Customer Verified Customer

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