Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 4

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
208 Reviews
4.8

208 Reviews

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208 Reviews of Eddie Marshall

December 18, 2025

Dealership Rating
Employee Rating

Very efficient. Super pleasant. Very helpful Great dealership experiences over the years!. Try to really care about me. More

by Janice
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Recommend Dealer
Yes

December 18, 2025

Dealership Rating
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What an excellent expertise at the truck center. I was in a bind and your all star staff came through and got me back on the road in what I would say is record time for any dealership! More

by JUSTINWADDELLIAM
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: I’m not sure if the females name in the truck center but she’s right up there with Eddie!

December 14, 2025

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There was a mixup on my service appointment but the shop manager took care of business. I was in and out with what I needed quickly. The manager kept me informed on the progress. Overwhelmed by the truck sh More

by JANEJESSBARBOUR
Service Price Transparency
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Recommend Dealer
Yes
Dec 16, 2025

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 11, 2025

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Employee Rating

The service writer, Eddie was very helpful and did a great job serving my vehicle. He also helped me get a good deal on a new set of tires. More

by broccutodrywall
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Recommend Dealer
Yes

December 05, 2025

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When I called for nail in tire. I was taken care of when I showed up. Very good customer service. More

by ezjoewilson
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Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

December 04, 2025

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Very pleasant staff. I waited on the car and the work was done in about 1 1/2?hours. More

by CRAIGSMITH50
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

November 24, 2025

Dealership Rating
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Great people, great service manager, great technicians, great pick and delivery service. Never had a better experience with any other company. More

by ROY_FRIEND
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

November 14, 2025

Dealership Rating
Employee Rating

Fast, friendly and fair. Had them look at a couple other issues and they were very helpfull More

by Waynewmorgan920
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

November 09, 2025

Dealership Rating
Employee Rating

He was very pleasant and helpful. He tried to fine me a mustang, but, it was already sold. Hope to see him again for his excellent service. More

by cdipalmo55
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

October 30, 2025

Dealership Rating
Employee Rating

She was very professional with the way she handled herself and ask the questions answer the questions that we had and came out to check on us More

by kathywiseman01
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

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