David Ferrence | Page 3

It was such a pleasure buying our new Volvo XC60 (in denim blue with a blonde interior) at Smythe Volvo in Summit, NJ. Kyle Jackson was our Sales Consultant- so very professional, knowledgeable and ami denim blue with a blonde interior) at Smythe Volvo in Summit, NJ. Kyle Jackson was our Sales Consultant- so very professional, knowledgeable and amicable! We went to a number of dealerships and Kyle was the one sales person who never pressured us and he gave us the best deal! He also gave a good trade-in allowance for our old SUV. David Mensah, the delivery specialist, taught us everything about the our new vehicle and made sure two seniors knew how to use the advanced technologies that comes with it. We were introduced to the Asst Service Manager, David Ferrence, who assured we will be in great hands when we need servicing. We had a good experience with the Finance Manager as well. We highly recommend Smythe Volvo- a family owned business that treats you as family! We also LOVE, LOVE, LOVE our New Volvo XC60 and recommend it as well. Thanks so much to Kyle and the rest of the Smythe Volvo team for all their help and guidance in buying our XC60!! More

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I worked with Bob Cezar on the purchase of my pre-owned certified used xc90. He was very helpful & transparent during this process. certified used xc90. He was very helpful & transparent during this process. More

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From the moment I entered the dealership a couple weeks ago through the point of sale, the staff treated me as their most valued customer. Jose Del Valle (sales associate assigned to me) was professional, ago through the point of sale, the staff treated me as their most valued customer. Jose Del Valle (sales associate assigned to me) was professional, knowledgeable, and extremely helpful, including making the time to meet me at my office for a test drive. Neil Amaral, (used car manager), personally engaged with me to finalize terms and make things right and ensured Smythe won my business. Abood Katib (financing manager) made it his business to speak to Neil to work out good pricing for me on warranties and the car itself, even though this was partially outside of his job. David Mensah did a great job of walking me through the vehicle step by step and was extremely knowledgeable and courteous. Henry Zhu was covering for Abood when I came to pick up the car and pay for it...he also helped enhance the warranty to an even better one and provided outstanding service and efficiency. A+ all around. I've purchased 2 cars (non volvos) from dealerships unrelated to Smythe in the past. Horror story having to save my wife from a bad situation at one....this experience was nothing like it and was first class treatment all the way. I will gladly come back for service and cars in the future and will gladly refer friends and relatives. Great job Smythe team! Sincerely, Eli Novey More

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The Service Advisor, Jessica Hermida and Assistant Service Manager, David Ferrence were great. It was Christmas Eve and I was visiting New Jersey from South Carolina I had a nail in my tire.and the se Service Manager, David Ferrence were great. It was Christmas Eve and I was visiting New Jersey from South Carolina I had a nail in my tire.and the service department was shutting down early for the holiday. The dealership had the exact tire for my vehicle . The tire was rotated and balanced and I was out of there in less than an hour. and I waa able to resume my holiday vacation. Thanks for the excellent service and the waiting area was great. Free wifi and great snacks. More

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Excellent service and the purchasing process was easy, highly recommended, thank you very much Jesus G., Abood K. and Adam S. for the help. highly recommended, thank you very much Jesus G., Abood K. and Adam S. for the help. More

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Service was par Excellence. As always David was extremely responsive and helpful. he is quick to diagnose and address the problem. As always David was extremely responsive and helpful. he is quick to diagnose and address the problem. More

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Despite being a first time car buyer, the whole process was smooth because of the professionalism of the Volvo team. Would definitely recommend this dealership to anybody looking for to buy Volvos. was smooth because of the professionalism of the Volvo team. Would definitely recommend this dealership to anybody looking for to buy Volvos. More

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Thank you to Doug, Dina, Tom, Tina and the rest of the team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is im team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is important but the service team keeps me coming back. One of the main reasons I just purchased another xc40 over the weekend from Smythe. Thanks again to service and management for putting together such a professional group. Highly recommend Smythe service. More

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This place is very customer service oriented. Dave is the best, always willing to satisfy the customer. Dave is the best, always willing to satisfy the customer. More

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The staff at the Symth dealership always are very knowledgeable, courteous and very helpful. Thank you, Satisfied Customer knowledgeable, courteous and very helpful. Thank you, Satisfied Customer More

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