72 Texas Honda Dealers

This dealership is fabulous. - tduerringer

This dealership is fabulous. Customer service is top notch, have been going here since 2000 with my CRV, then hubby’s multiple Pilots and now my Passport. Jessie and his team are the best in the business.

To begin with the car had to be towed to the Dealership a - mccraryr

To begin with the car had to be towed to the Dealership a 2nd. time. 8 days to repair my car & they don't offer loaners, nor did they tell me that I could get a rental & be reimbursed for it. This car is still under warranty, so far it has had 2 batteries replaced, 2 Fuel pumps replaced, multiple trips to get the rear camera repaired. Plus I paid to have the original tires replaced which were defective. I called GM to complain & see if they could help. The answer was they would get back to me in 3 days. The GM rep. that called me back mentioned that the Service Manager said that they had trouble contacting me to let me know the car was ready. I offered to show her the phone call log on my phone so that she could see that that was just not right. Buying the car was a pleasurable experience. My dealings with service have been just the opposite. I will say that Nick tried his best and was easy to deal with.

Best dealer ever worked with. - Bporter1947

Best dealer ever worked with. Helpful and informative and super friendly. Had what I wanted at a price that was perfect.

They were very nice and patient with my questions and did - MariaD.

They were very nice and patient with my questions and did what I had requested. They were also fast and gave great advice.

Salesman Milton was an AMAZING Salesman and made my - IvetteMorel526

Salesman Milton was an AMAZING Salesman and made my experience effortless the entire way thru. He listened to what I was looking for and worked for the best deal. I will recommend him to friends and family looking to purchase a car.

Great experience they made everything very smooth and - scopeland65804

Great experience they made everything very smooth and efficient. The process was simple and the sales team was very honest and transparent during the process. We highly recommend this location!

I recently purchased a 2022 Certified Pre-Owned Honda - larro1750

I recently purchased a 2022 Certified Pre-Owned Honda Accord Hybrid from John Eagle in Houston, TX approximately 2 weeks ago. The Carfax report didn’t show any damage or accidents. However, it was later discovered that the vehicle suffered severe hail damage that was not disclosed. Rather than being candid about the damage the vehicle sustained; the car dealership attempted to cover up the damage by performing shoddy bodywork and/or pretending not to have knowledge of body work being performed; which has altered the original state of the vehicle. The hail damage was brought to my attention when I noticed that the headliner had been removed and replaced with missing parts. It makes sense to remove the headliner for the purpose of repairing the dents from the hail. Unfortunately, the car dealership and Lithia who owns John Eagle made it clear that they have no interest in making this situation right. Their explanation is that the car was sold as it, but at the time we inspected the vehicle and on the day of pickup the weather was extremely dreary. Due to the poor lighting conditions the small hail dents that blends in well with the blueish grey color make identifying imperfections virtually impossible. As a result, these hail dents were overlooked by my wife and I before making the purchase. Had it been a sunny day these innumerable hail dents would’ve been easier to spot. I must mention that the two of us complained about the rust that was appearing in several places on the vehicle, but the sales person couldn’t provide an answer. With that being said, I’m appalled that John Eagle and Lithia both totally disregarded my concerns. I spent over $32,000 dollars on a vehicle that should’ve been reduced in price due to the hail damage that automatically devalues a vehicle. Honestly, I feel awful about this purchase and frankly defrauded. It is my hope and prayer that the dealership will make things right by doing the following: (1) pay for the body repairs of the vehicle at a body shop of my choosing and (2) negotiate a reduction in purchasing price for the deception practices and nightmare of an experience that we were made to endure.

Service center associate Braden was very competent, - Marjie

Service center associate Braden was very competent, intelligent and considerate. 👍 The technician was thorough and took the time to explain everything he did. Can’t remember his name Greg? Rick? Anyway he was great. 👍

My recent purchase of a used truck was handled very - JW

My recent purchase of a used truck was handled very professionally by Cole. The whole process took little time, and everything went smoothly.

The service department at San . - carttan

The service department at San .Marcos Honda is superb. I've had the same service advisor for 15 years

Charged for tire rotation and did not perform it. - Zaratejray58

Charged for tire rotation and did not perform it. I was told they had alot of work. Makes you wonder if they performed the oil change.

Service was great and quick. - ajit

Service was great and quick. They did come back with a bunch of “recommendations” but the service advisor was honest to say what could be deferred and what might need immediate attention. Overall a pleasant experience

I can't thank Michael Nguyen enough for providing such an - 1ticagb

I can't thank Michael Nguyen enough for providing such an excellent customer service. He made this experience by far the best experience I've ever had at a dealership. The Finance Department @Freddy De La Rosa was excellent as well. I will be coming back to this dealer. I love my new car!

I was given what I asked for; it was cheaper that another - Salock

I was given what I asked for; it was cheaper that another parties quote.they offered the diagnostic test, but did not mandate it

I am writing to formally file a complaint regarding - WES_G_MORGAN

I am writing to formally file a complaint regarding repeated unsatisfactory service at All Star Honda located at 1399 S Danville Dr, Abilene TX 79605, concerning my vehicle’s infotainment and camera system on our 2018 Honda Odyssey. Despite multiple visits to the dealership and payment for services rendered, my issue has not been resolved, and I have not been refunded for the services that were not completed as promised. Here is a summary of the situation: 1. Initial Visit: On Dec 30, 2021, I brought my 2018 Honda Odyssey to the dealership for repair of the infotainment system, which was malfunctioning and cracking and popping could be heard from the speakers. During this visit the stress was relieved from the communication (“MOST” cables) and the problem was fixed for a short period of time. 2. Follow-Up Visits: 1. On April 29, 2024, we brought our Honda Odyssey in for the main display which houses the radio, rear back-up camera, cabin watch camera and various other features was turning off and on by itself. Dealership did find an update to push and accomplished the update. 2. Despite the service performed, the issue persisted, and I returned to the dealership on Jul 31, 2024 for a safety recall (#23-046, to address the “MOST” coaxial cable connector issues that can cause the rear camera to malfunction where a replacement coaxial was replaced to due the tension, tightness and manufacturing defects.) 3. The vehicle was brought back to the dealership again on Dec 9,2024 for problems stemming from the main infotainment display; the display was turning off and on randomly, the back-up camera presented “MOST” connection errors and would not show the backup camera video feed. Honda mis-diagnosed the problem to be a faulty amp and tuner set and these items were replaced for $1890.11 and the vehicle was returned to us on Dec 13, 2024. 4. After paying nearly $1890.11, we believed that our Honda was operating as it should and that our safety concerns of running over someone’s child or our own child were mitigated. However less than four weeks after the previous visit, we brought it back to the Honda dealership on Jan 2, 2025 for the same problem with the infotainment system turning off and on intermittently, the camera not working properly and displaying the same errors it previously did. During the 13 days that the car was at the dealership very little information was provided to the us on what was being done on our vehicle. I drove by the dealership numerous times only to find our van parked behind the dealership with no one working on it. It seemed as if the dealership had given up on it and moved on, but didn’t want to tell us that they didn’t have the expertise to fix it or didn’t know what to do next. We had asked the dealership numerous times if they had found any solutions and all we heard was that they were “troubleshooting”, even though the van wasn’t in the service bay on multiple occasions as I drove behind the dealership. The Honda service advisor told us repeatedly that they were attempting to find the issue but recalls were taking priority in the shop. After finding no viable resolution for almost two weeks, we told the dealership that we needed our car back on Jan 14, 2025, despite no repair being accomplished. 3. Failure to Address the Issue: After 3 visits within a 6-month period (Aug 31 2024, Dec 9 2024 and Jan 2, 2025), the infotainment and camera system are still malfunctioning and “MOST” connection errors are still present. I have spent a significant amount of time and money attempting to resolve this matter, with no resolution. 4. Request for Refund: Given that the issue remains unresolved, I formally requested a refund for the charges incurred on Dec 9, 2024 visit of $1890.11. The bad reviews across various platforms are a direct reflection of this dealerships trustworthiness. We were offered a trade in value for our car, but it was not a fair trade amount so it was declined.

Needed headlight replaced but had no appointment. - tomdowning421

Needed headlight replaced but had no appointment. Service tech, I think named Allisin, said she didn't want me to wait 2 hours. She told me to lesve the car there, go inside, buy new light and service manager could install right there. It took only 10 minutes and they didn't even charge me for labor. Amazing service! That's why they've been our dealer for 5 years

I ha an issue with my car a Honda Pilot. - Brian

I ha an issue with my car a Honda Pilot.I have to leave my car parked every two weeks.On return the alarm had trained the battery.I had to call to get in jumped started with no success.I left it Thursday night.They Tod me to bring it Monday as I had it towed.Told them underlying issue.I wanted a full diagnostic.They did nothing till Wednesday.Told me battery was dead.On Thursday I rang hadn’t done anything.Told them put in a battery I will collect it.Took it to local garage I use.They did a doagnst.Charged my old battery which they said was dead.Very disappointed supposed to be proper Honda techs.Never use a dealership again

My salesman was a nice young gentleman with a very good - BahSun

My salesman was a nice young gentleman with a very good knowledge of the product and he didn’t try to xxxxxxxx me which is very important to me

Once Again Douglas Torres in Parts Has helped me out! - JBeto1983

Once Again Douglas Torres in Parts Has helped me out!!! My Honda Parts Man!!! If there were more stars I would Add them!!!

Made an offer for a 2025 Pilot and it was accepted by - steven.kaiser28

Made an offer for a 2025 Pilot and it was accepted by Ruben De La Cruz. Two days later, I’m still waiting for purchase order and now he’s backing out of a deal we made. He’s a real piece of work.

I needed work done on my Honda pilot to fix a - Patty

I needed work done on my Honda pilot to fix a transmission problem that was under a 150,000 mile extended warranty. I placed a call to Grapevine Honda and explained the error code on the transmission and the Honda warranty extension. My call was returned promptly by service advisor Andrew Chavira, who quickly and efficiently confirmed my eligibility for warranty work and began the process of ordering needed parts and scheduling work. The work was done in an efficient and timely fashion, exactly as had been discussed with Mr. Chavira. There were no extra or hidden costs, and no pressure to have added service work done. It was a big and expensive job, all covered by Honda’s warranty. The work was completed, and so far, the Pilot is running perfectly. Grapevine Honda even washed the Pilot before returning it. Based on my experience, I recommend Grapevine Honda’s service department and Mr. Chavira.

Julien (sales) and George (manager at Service department) - Kwadwo Ansong

Julien (sales) and George (manager at Service department) helped me with a used Lexus ES I bought from them

Came in to look at a used car yesterday for cash, manager - lignite.quests_8d

Came in to look at a used car yesterday for cash, manager heard my situation and came out with a car he thought would fit me perfectly sounds good right? Except I had seen this car online, and they were asking $7k over the normal asking price for a regular used 2017 Honda Accord. Do not give these conmen your money, especially if you are paying in cash. They will waste your time and spit directly in your face for trying to get a deal that is worth your money. I wasted three hours at this dealership begging them to give me a price, yet it seems all they care about at the end of the day is screwing you over to the best of their ability. I left directly after they came out with that price, try starting negotiations with a price that makes logical sense! Hope this helps!

Best service by far. - Chirasstar88

Best service by far... Memo really worked hard to get me what I wanted and needed ...

Andrew was very friendly & helpful. - Ofdaddy

Andrew was very friendly & helpful. Greeted me right away. Process was very easy. Walk us to the car & show us how everything work. Kazar in financing was friendly as well. I didn't feel like a cold business deal. We're they just rush you through the paperwork. Would definitely purchase there again.

My initial review of this dealership would have been very - cherenee2000

My initial review of this dealership would have been very poor if it wasn't for Ali Odierno. I originally found a 2015 Ford Edge for approx $9k. I went to the dealership on a Saturday to see it and was greeted by Zaine. My daughter came with me to seen another vehicle. We were told by the salesperson that we couldn't see either of the cars because they were being serviced. However, he took out contact info and told us he would contact us when they were ready the following week. Long story short, he never called and the car I wanted was sold. I was very annoyed but when the next person called I booked an appointment so my daughter could see the car she wanted. In stepped Ali. Her professionalism and kindness encouraged me to purchase 2 cars, same day. Kudos to her for turning around a potentially negative situation into a positive.

I would give them zero stars if available. - CodyG

I would give them zero stars if available. The service department is extremely rude and slow. They knew that an open recall was the cause of our A/C compressor failure, it was even confirmed by a third party mechanic. Days later we get the runaround, and bill for diagnostic and are told we need more diagnostics for another 700+. After presenting what was told to us by the third party mechanic I was asked "are you a master mechanic?" In addition they stated Honda wouldnt cover the repair because it was only for the compressor shaft seal, not a siezed compressor. Not the one covered in oil from the compressor shaft seal that leaked. We took it back to the other mechanic for repair and will never return.

We worked with Chase Schmidt. - beth_ann56

We worked with Chase Schmidt. I recommend working with him, way better than other salesmen we worked with at Keating in the past! I give him 5 stars and the dealership 4. We came in looking for an Accord/CR-V. We were comparing against Toyota. We didn't know about the HR-V. Chase listened to what our goals were, and politely challenged a few assumptions we had. I was appreciative, because we found out about a model we didn't know about that was a best fit for our needs. We told Chase we were not going to play games. We told him the price we needed to be at, and a deal was made at that price. They would not send a signed quote, so that bothered me, but they said to "trust" them. I didn't love that they tried to tack on $387 above what we agreed at, with an excuse. I believe this was driven by management. But we ultimately made an agreement to throw in a few additional oil changes. Funny thing was, when we got to finance, the finance guy honored what we wanted to begin with! 4 stars because all Honda dealers advertise MSRP without their markups, and the game they tried to play with the additional $387. Better than other Honda dealers! Finance was a breeze, and I would ask for Brandon! He was great to work with.

Probably the best car buying experience I've ever had. - jennifer_crowley

Probably the best car buying experience I've ever had. No pressure and no sales gimmicks with Clay McNeal. He was very knowledgeable and just a great guy to deal with. They took on a difficult trade deal and handled it with ease for us. I am the proud owner of a 2023 Honda Accord EX and I absolutely love it! I highly recommend working with Clay at JOD Honda.

Purchase of the car went well, but it took a long time to - Blue_thunder77

Purchase of the car went well, but it took a long time to complete the sale. It was nearly 8pm when we left the dealership and was already dark outside. When I got the car home, I noticed that when they pulled the papers off the window on the back door, they damaged the window tint. I hadn't noticed it at the dealership, because it was dark and the salesman made sure to stand in front of that window until I got in the car. Also, within a few days of purchasing the car, the dash started displaying an error message about the instrument cluster needing to be serviced. I contacted Honda of Lake Jackson and the sales manager told me it just needed a software update, and that I could take it to a VW dealership to get it updated. The VW dealership charged me $190 to run a diagnostic scan, which revealed that the instrument cluster had a fault prior to me buying the car. They quoted me $1550 to replace the instrument cluster. When I shared this with the manager at Honda of Lake Jackson, I was told there was nothing they could do about it, and that I should have bought an extended warranty. The car did come with a 90 day warranty, but it conveniently does not cover this particular issue. I feel like they sold me a lemon. Needless to say, I will not be doing anymore business with Honda of Lake Jackson.