72 Texas Honda Dealers

Bought a used 2016 Accord from Azhar at this dealership. - Zachatttack

Bought a used 2016 Accord from Azhar at this dealership. It had been sold new by the dealer and only ever had one owner who maintained it at the dealership. They took it on trade, sold it to me, and the transmission died less than a month later. Their response was essentially “sucks to suck, get it replaced.” I would not buy a used car from this dealer. Additionally, I had to haggle for a FULL HOUR to get them to remove a xx $700 paint protection film that I fully believe wouldn’t have been applied to the car. Azhar bold face lied to me and claimed it had already been applied to the car. I didn’t tell him that I used to work as a detailer and could tell the paint wasn’t even waxed, let alone coated with protectant - it felt like an easy way for them to cash-grab. Almost walked over them not taking it off the sales price and now I regret not doing so.

Friendly staff. - tbrandtavon92

Friendly staff. Great waiting room with Free coffee, hot chocolate and more. Great service. I had an oil change and tire rotation. Coupon used

Trish from Round Rock Honda was very helpful and sought - mathew.james01

Trish from Round Rock Honda was very helpful and sought out the best deals for us while deciding which car to drive.

I want to advise potential car buyers to exercise caution - Morgan Z

I want to advise potential car buyers to exercise caution when dealing with this particular dealership due to our negative experience. In August 2023, we purchased a new 2024 Honda CR-V from this dealership. During the purchase process, we were persuaded to buy Warranty and Gap insurance for $2500 and $500, respectively. Shortly after, we decided to cancel both policies and requested a refund on the second day. After considerable effort, we received a refund of $440 for the Gap Insurance, instead of the full $500, after 3-4 months. Despite numerous attempts to obtain a refund for the Warranty Insurance, we only learned in March 2024 that the warranty company had sent a refund check to the dealership on October 1, 2023. The dealership withheld this information and the check, despite our repeated contact. We finally received the refund in late March 2024, after more than 7 months.

Salesman Milton was an AMAZING Salesman and made my - IvetteMorel526

Salesman Milton was an AMAZING Salesman and made my experience effortless the entire way thru. He listened to what I was looking for and worked for the best deal. I will recommend him to friends and family looking to purchase a car.

I received a warm welcome and was given clear directions - gracelorraineolson

I received a warm welcome and was given clear directions on where to pull up to wait until garage opened. The service advisor verified my appointment and reviewed what work I was scheduled to have done. I was fully informed of all recommendations and was advised of upcoming work that could be serviced at a later date. I appreciate the attention to detail and the thorough explanations. My car was serviced in an exceptional manner and the staff was professional and attentive.

Do NOT at all cost buy from here will sell you a used - ttakeda

Do NOT at all cost buy from here will sell you a used lemon. I have had issue after issue. Electrical and they will not do nothing about it told me it's my extended warranty problem even though I did NOT even get to drive off the lot with it the day I signed. DO NOT BUY USED FROM HERE

Service center associate Braden was very competent, - Marjie

Service center associate Braden was very competent, intelligent and considerate. 👍 The technician was thorough and took the time to explain everything he did. Can’t remember his name Greg? Rick? Anyway he was great. 👍

My recent purchase of a used truck was handled very - JW

My recent purchase of a used truck was handled very professionally by Cole. The whole process took little time, and everything went smoothly.

Charged for tire rotation and did not perform it. - Zaratejray58

Charged for tire rotation and did not perform it. I was told they had alot of work. Makes you wonder if they performed the oil change.

Service was great and quick. - ajit

Service was great and quick. They did come back with a bunch of “recommendations” but the service advisor was honest to say what could be deferred and what might need immediate attention. Overall a pleasant experience

The service department at San . - carttan

The service department at San .Marcos Honda is superb. I've had the same service advisor for 15 years

I can't thank Michael Nguyen enough for providing such an - 1ticagb

I can't thank Michael Nguyen enough for providing such an excellent customer service. He made this experience by far the best experience I've ever had at a dealership. The Finance Department @Freddy De La Rosa was excellent as well. I will be coming back to this dealer. I love my new car!

Micah Miller and Jason in service department were life - Michele.langley

Micah Miller and Jason in service department were life savers and gave this stressed out mom patience and help with my vehicle when I needed it most. Will be requesting them every time now for my service .

I was given what I asked for; it was cheaper that another - Salock

I was given what I asked for; it was cheaper that another parties quote.they offered the diagnostic test, but did not mandate it

Change Princing, add things without knowledge, act shady, - Cridcas

Change Princing, add things without knowledge, act shady, not upfront, 10/10 don't recommend

I ha an issue with my car a Honda Pilot. - Brian

I ha an issue with my car a Honda Pilot.I have to leave my car parked every two weeks.On return the alarm had trained the battery.I had to call to get in jumped started with no success.I left it Thursday night.They Tod me to bring it Monday as I had it towed.Told them underlying issue.I wanted a full diagnostic.They did nothing till Wednesday.Told me battery was dead.On Thursday I rang hadn’t done anything.Told them put in a battery I will collect it.Took it to local garage I use.They did a doagnst.Charged my old battery which they said was dead.Very disappointed supposed to be proper Honda techs.Never use a dealership again

Mr. Rahman was very nice and helpful! When the lady at - jenniferschoate

Mr. Rahman was very nice and helpful! When the lady at the front desk wasn't helpful at all & was sorta rude to me when I came it the first time. She didn't seem to want to help me at all. I then found Mr. Rahman on my own and he listened to all I needed and was looking for. I then brought my husband back on another day and we ended up leaving with our new CR-V Hybrid with the help of Mr. Rahman. Thank you Azizur Rahman for all your help.

I went into the dealership today to order a new part and - Mr. P

I went into the dealership today to order a new part and to inquiry about a recall part (fuel pump) for 2018 Honda Ridgeline. Ms. Zully Rivero in the Parts Department was very helpful. Ms. Rivero found the part I was looking for and ordered it for me. My part should be in by Friday, 12/27/2024. My recall part was not in stock. Ms. Rivero advised that she would make a note to check on the recall part and let me know when a shipment comes in. I'm glad Ms. Rivero helped me today! I plan to order more parts for my Ridgeline in the future. I will look for Ms. Rivero for all my new part needs in the future. Merry Christmas!

Bought a used car there and all was fine. - Ed

Bought a used car there and all was fine. I went for a oil change and was told that one of the tires had a plug in it. Now the plug is failing and will probably have to buy a new tire cause I looked where it is and it is close to the side wall. They lost a future customer for the price of 1 tire.

I needed work done on my Honda pilot to fix a - Patty

I needed work done on my Honda pilot to fix a transmission problem that was under a 150,000 mile extended warranty. I placed a call to Grapevine Honda and explained the error code on the transmission and the Honda warranty extension. My call was returned promptly by service advisor Andrew Chavira, who quickly and efficiently confirmed my eligibility for warranty work and began the process of ordering needed parts and scheduling work. The work was done in an efficient and timely fashion, exactly as had been discussed with Mr. Chavira. There were no extra or hidden costs, and no pressure to have added service work done. It was a big and expensive job, all covered by Honda’s warranty. The work was completed, and so far, the Pilot is running perfectly. Grapevine Honda even washed the Pilot before returning it. Based on my experience, I recommend Grapevine Honda’s service department and Mr. Chavira.

Julien (sales) and George (manager at Service department) - Kwadwo Ansong

Julien (sales) and George (manager at Service department) helped me with a used Lexus ES I bought from them

Came in to look at a used car yesterday for cash, manager - lignite.quests_8d

Came in to look at a used car yesterday for cash, manager heard my situation and came out with a car he thought would fit me perfectly sounds good right? Except I had seen this car online, and they were asking $7k over the normal asking price for a regular used 2017 Honda Accord. Do not give these conmen your money, especially if you are paying in cash. They will waste your time and spit directly in your face for trying to get a deal that is worth your money. I wasted three hours at this dealership begging them to give me a price, yet it seems all they care about at the end of the day is screwing you over to the best of their ability. I left directly after they came out with that price, try starting negotiations with a price that makes logical sense! Hope this helps!

Best service by far. - Chirasstar88

Best service by far... Memo really worked hard to get me what I wanted and needed ...

Andrew was very friendly & helpful. - Ofdaddy

Andrew was very friendly & helpful. Greeted me right away. Process was very easy. Walk us to the car & show us how everything work. Kazar in financing was friendly as well. I didn't feel like a cold business deal. We're they just rush you through the paperwork. Would definitely purchase there again.

My initial review of this dealership would have been very - cherenee2000

My initial review of this dealership would have been very poor if it wasn't for Ali Odierno. I originally found a 2015 Ford Edge for approx $9k. I went to the dealership on a Saturday to see it and was greeted by Zaine. My daughter came with me to seen another vehicle. We were told by the salesperson that we couldn't see either of the cars because they were being serviced. However, he took out contact info and told us he would contact us when they were ready the following week. Long story short, he never called and the car I wanted was sold. I was very annoyed but when the next person called I booked an appointment so my daughter could see the car she wanted. In stepped Ali. Her professionalism and kindness encouraged me to purchase 2 cars, same day. Kudos to her for turning around a potentially negative situation into a positive.

I would give them zero stars if available. - CodyG

I would give them zero stars if available. The service department is extremely rude and slow. They knew that an open recall was the cause of our A/C compressor failure, it was even confirmed by a third party mechanic. Days later we get the runaround, and bill for diagnostic and are told we need more diagnostics for another 700+. After presenting what was told to us by the third party mechanic I was asked "are you a master mechanic?" In addition they stated Honda wouldnt cover the repair because it was only for the compressor shaft seal, not a siezed compressor. Not the one covered in oil from the compressor shaft seal that leaked. We took it back to the other mechanic for repair and will never return.

We worked with Chase Schmidt. - beth_ann56

We worked with Chase Schmidt. I recommend working with him, way better than other salesmen we worked with at Keating in the past! I give him 5 stars and the dealership 4. We came in looking for an Accord/CR-V. We were comparing against Toyota. We didn't know about the HR-V. Chase listened to what our goals were, and politely challenged a few assumptions we had. I was appreciative, because we found out about a model we didn't know about that was a best fit for our needs. We told Chase we were not going to play games. We told him the price we needed to be at, and a deal was made at that price. They would not send a signed quote, so that bothered me, but they said to "trust" them. I didn't love that they tried to tack on $387 above what we agreed at, with an excuse. I believe this was driven by management. But we ultimately made an agreement to throw in a few additional oil changes. Funny thing was, when we got to finance, the finance guy honored what we wanted to begin with! 4 stars because all Honda dealers advertise MSRP without their markups, and the game they tried to play with the additional $387. Better than other Honda dealers! Finance was a breeze, and I would ask for Brandon! He was great to work with.

Probably the best car buying experience I've ever had. - jennifer_crowley

Probably the best car buying experience I've ever had. No pressure and no sales gimmicks with Clay McNeal. He was very knowledgeable and just a great guy to deal with. They took on a difficult trade deal and handled it with ease for us. I am the proud owner of a 2023 Honda Accord EX and I absolutely love it! I highly recommend working with Clay at JOD Honda.

Purchase of the car went well, but it took a long time to - Blue_thunder77

Purchase of the car went well, but it took a long time to complete the sale. It was nearly 8pm when we left the dealership and was already dark outside. When I got the car home, I noticed that when they pulled the papers off the window on the back door, they damaged the window tint. I hadn't noticed it at the dealership, because it was dark and the salesman made sure to stand in front of that window until I got in the car. Also, within a few days of purchasing the car, the dash started displaying an error message about the instrument cluster needing to be serviced. I contacted Honda of Lake Jackson and the sales manager told me it just needed a software update, and that I could take it to a VW dealership to get it updated. The VW dealership charged me $190 to run a diagnostic scan, which revealed that the instrument cluster had a fault prior to me buying the car. They quoted me $1550 to replace the instrument cluster. When I shared this with the manager at Honda of Lake Jackson, I was told there was nothing they could do about it, and that I should have bought an extended warranty. The car did come with a 90 day warranty, but it conveniently does not cover this particular issue. I feel like they sold me a lemon. Needless to say, I will not be doing anymore business with Honda of Lake Jackson.