David McDavid Honda of Frisco

This was one of the most incompetent, ill-mannered establishments I've ever had the displeasure of doing business with. It was a headache from start to finish. No one seems to know what they're doing establishments I've ever had the displeasure of doing business with. It was a headache from start to finish. No one seems to know what they're doing or what department something should go through. The only competent person I interacted with was a receptionist over the phone. I felt like a number and that money was the only priority to everyone else I spoke with - zero customer service orientation. When negotiating the price, we were told one thing but they later rescinded, saying they "were looking at the wrong vehicle." We asked for some minor scratches to be taken care of before we arrived to pick up the car - it wasn't done. They said they would call in "a couple of days" to set up a time for us to return for that. It has been over a month with no contact about that. I asked for the tires to be aired before we left because one was 10 PSI below the others - it wasn't done. I had my own financing, with a better interest rate they could offer, but they don't "do" electronic funds transfers from legitimate, FDIC insured banks, so I had to go through the hassle of ordering a cashiers check, which they would not let me mail to them directly, adding 5+ days to the entire transaction. I will never return here for anything and will warn anyone who cares to know about the experience to run far away from David McDavid Honda of Frisco. More

My original purchase experience from this dealership a year ago was excellent. However, when it came time to process a claim through the extended warranty I purchased here at the time I bought my Odyssey year ago was excellent. However, when it came time to process a claim through the extended warranty I purchased here at the time I bought my Odyssey, I had 6 weeks of extreme frustration. The Frisco dealership (that is, our service adviser Dylan Flatt) successfully secured one claim for us that was found in the diagnostic process, but he refused to pursue the concern we had come to him for, despite us telling him that 3 other mechanics (including one at another Honda dealer out of network) had told us the control arm was damaged; Dylan conferred with the assigned mechanic and inspected the van himself but told us there was no problem and he would not submit the request to the warranty company. For this, I had to pay a $100 deductible for accessing the warranty. A few days later, after I completed a review requested by the Honda Corporate office, Dylan called us and asked that I not do any other reviews about him. When confronted by the inappropriateness of this request, he apologized and acknowledged he should not have called; kudos for this. Less than a week later, another dealership in the same dealer network correctly diagnosed the same issue, submitted a claim to the warranty company and secured authorization for this $2000+ repair. However, because Dylan had refused to submit the claim to the warranty the week before, I had to pay a second $100 deductible for using the warranty; I would not have had to pay a second deductible if Dylan had submitted the claim to the warranty company when he had the car a week earlier. The car runs great now! I will not be back to David McDavid Honda of Frisco. More

This dealership is not to be trusted. They literally sold me a vehicle that has complete engine failure about 20 days after purchasing the vehicle; which they assured me was checked out b They literally sold me a vehicle that has complete engine failure about 20 days after purchasing the vehicle; which they assured me was checked out by their Mechanics and was in good working condition. Only two weeks after purchasing this car for my daughters first vehicle it had a leak so I took it into a mechanic only to find out that we needed a completely new engine or a rebuild. When we reached out to them they told us that there was nothing they can do nor did they even try to attempt to fix the situation. They are frauds and they do not check out these vehicles that there are selling on their lot that are used vehicles. They attempt to sell you a $4000 warranty that is absurd because they know that the cars they’re selling you have mechanical issues. Do NOT purchase cars from this shady dealership! More

Had a very bad experience . i do not recommend them to buy a car😩 I tried putting a deposit on car civic sports touring…. When I came to pick it up, they tried to say that I pur i do not recommend them to buy a car😩 I tried putting a deposit on car civic sports touring…. When I came to pick it up, they tried to say that I purchased a totally different car! After several minutes of arguing, we told them we didn’t want the car now we are having a problem getting our deposit back Plus, this all started when I started looking at the car the card had a dent on it and I was told that it wasn’t that big of a deal!! they said they could buff it out. I told them I’m buying a brand new car I’m not I don’t wanna buy a car that is wrecked already so be careful when you buy car from David Mcdavid Honda and Frisco, because it was shady the deal that they were trying to do, so we ended up buying another car at another dealership More

Thoroughly unimpressed with this service department. Not focused on solving problems timely, effectively, or efficiently, more focused on telling you how much their service bill can continue to increas Not focused on solving problems timely, effectively, or efficiently, more focused on telling you how much their service bill can continue to increase! Initial advisor was Ryen Levi, in Apr/May 23 for a random alarm tripping on my Ridgeline. From very first visit, Ryen spoke more of what would not be covered in the diagnostic and repair than what would be. Seemed completely uninterested in my satisfaction and resolution of the problem, more opportunistic in how much I could be billed... Charged me for diagnostic and hood latch switch to resolve problem. Diagnostic involved pulling codes from system to determine cause of last alarm signal. Fine, but expensive $159, and fairly confident of cause as a result based on my own online research of known issues. They took a month to procure a part (not upset about this, its a supply chain issue affecting all), and hardly kept me apprised of progress. They finally got part and installed. 1.5 months later, same issue, random sirening of alarm. Returned it to dealer 9/23 only to be told by Ryen "they will only verify its not their work that is causing the problem" and anything else they will charge me yet another diagnostic fee (never mind I already paid for first one). I asked him, multiple times to produce the same report of the signals as part of their validation so that I could for my own opinion (through data) what the recurring cause might be, he/they refused to do so. Then I refused to work with him, asked to speak to manager, didn't get one, got Dylan Flatt (Card says service adviser) instead. Asked him, twice verbally in person, then twice after in writing (via text chain) to please produce the report showing recent signals. He agreed to do so before I left car with him to be evaluated. A day later I get told by Dylan tech found the hood latch switch they already had been previously paid to repair was "soft set" (whatever that is supposed to mean, I translated that to mean the original tech didn't complete original repair correctly) and that they were certain it was now fixed. He sends me pictures of random status codes of various electrical parts. I ask again, please provide me the data from the system showing last causes for alarm triggers as they had done during first evaluation. He says he will get tech to produce report. Two days later, I call him and ask if he has got the tech to produce the report. He says he has and the car is ready for pickup. I arrived today to see report and pickup car and he literally shows me a blank diagnostic screen saying the problem has been fixed. Either they cleared the data I had asked for NUMEROUS TIMES BEFORE THEY TOOK POSSESSION OF VEHICLE or they intentionally showed me a blank screen. Either way, impossible for me to know what the previous alarm triggers were now. Intentionally ignored my requests, misrepresented completion of the ask I made, and seemed completely uninterested in my satisfaction or actual resolution of the problem they were paid handsomely to resolve. I do not trust this dealer, I will never return, I have ZERO confidence they actually solved my issue, and I would encourage anyone else to run elsewhere before spending hard earned dollars betting they will care for your satisfaction or problem resolution. More