34 New York Mazda Dealers

My experience with Victor at Wantagh Mazda was hassle - anthony

My experience with Victor at Wantagh Mazda was hassle free. His professionalism and no pressure approach were welcome and refreshing changes from what I experienced in the past, what I expected this time, and what I received at some other dealers. I was updated on all facets of the car buying process on a timely basis. Victor was willing and able to locate the model, color and options I wanted on my CX5 at another dealer. He graciously picked it up for me at no cost. I am recommending Victor at Wantagh Mazda to my relatives, friends, and neighbors.

Koeppel Mazda and Rakib were very kind and accommodating - Eun Su Park

Koeppel Mazda and Rakib were very kind and accommodating to my needs! I got everything I needed in a timely manner!

Salesperson Rex was excellent on buying the cx50 when I - Rossellithomas520

Salesperson Rex was excellent on buying the cx50 when I took delivery everything went smooth

The professionalism of the service personal was great. - Gsmith9984

The professionalism of the service personal was great. The mechanics were thorough.and the work was done in a timely manner.

Dairy Garcia was very professional and my wait time was - pmorris082015

Dairy Garcia was very professional and my wait time was appropriate for the work being completed.

Without the diligent, persistent, and detail oriented - Brian Kennally

Without the diligent, persistent, and detail oriented work from both Lenny and Howard, my truck would likely still be stuck in a bureaucratic nightmare with Ford Corporate. Ford Corporate wanted to initially deny that I was having issues and return my car after DePaula was forced to keep it in their garage for months. Thankfully, Lenny and Howard don't adhere to cookie cutter procedure when it doesn't make sense. As such, they gave me my car back and worked around my schedule to continue having the issues troubleshooted. Howard and Lenny informed Ford corporate of the likely cause back in April, and Ford Corporate denied them the ability to confirm this, and had them perform the same software "patches" over a dozen times. Lo' and behold - now in October, when Ford was put up against a wall, they listened to Howard and Lenny, and approved the replacement part. The replacement part resolved all of my issues. If it weren't for Lenny and Howard, my car would almost certainly have been in the shop until my warranty expired. Most of the time was waiting for Corporate to reply to emails from DePaula. I cannot recommend them enough for being so good to me when I was an unintentional frequent visitor

Exceptional experience with professional salespeople. - elnmcguire

Exceptional experience with professional salespeople. Luis walked me through the car buying process, making it so easy. Would definitely recommend palisades Mazda.

Mazda 112 has an excellent team and are very willing to, - Bill_g68

Mazda 112 has an excellent team and are very willing to, not only keep customers, but listen to their needs. I’ve never been pressured into buying something that I did not want. Always willing to work with pricing and financing options. Low pressure environment, great for a first time buyer. They really do listen and find a vehicle that not only meets your needs, but also your pocketbook.

Joseph Erato was the best Salesman Ever. - ceci64

Joseph Erato was the best Salesman Ever. I purchased 2 New Mazda CX 30'S within 2 weeks. Joe was professional, knowledgeable, courtesy and easy to work with. That goes for the entire dealership as well.

I would highly recommend Steve Aponte at Island Mazda. - akrys2

I would highly recommend Steve Aponte at Island Mazda. He provided me with all the pricing information as requested, without all the typical car dealership nonsense. He even responded to my emails sent to Island Mazda while recovering from serious surgery. Steve made sure that when it was time for me to pick up the car that another salesman would be available to take me through the car and answer all my questions. Picking up the car went smoothly, without issue. Highly recommend, Steve, Nick and Tim at Island Mazda.

What started out as a very good experience has turned... - mbr

What started out as a very good experience has turned very sour. I purchased a CPO Mazda from Matt Maclean sight-unseen based on his description of the vehicle. Overall I am happy with purchase and the entire remote purchase process was very easy. I was told that the less than 3 year old car with 17k miles was in perfect condition without any blemishes and was freshly detailed and waxed by their dealership. I purchased the car for asking price, plus I paid for cost to ship it out of state to my home. When the car arrived, it appeared at first glance to be exactly as described but upon closer inspection, the paint was oxidized and scratched from prior car washes and there was mild curb rash on the right rear wheel. I washed the car and could tell that it had not been waxed in a long time. I also found a 6" scratch in the windshield that is directly in the line of sight of the driver. I called the General Manager, Jesse Cicione, and explained my findings and disappointment that the car was not waxed and detailed as promised. I also told him about the curb rash and scratch in the windshield. His response was that his detail department is the best in Rochester and that I could not be telling the truth about the condition of the car. I had my professional detailer evaluate the car and confirmed that it had likely not been waxed for over 1 year and definitely not in the preceding few months. Fortunately he was able to buff/wax the car, remove the scratches and now it looks like new. The scratch in the windshield is improved with buffing but still present. The curb rash will still need repair. I asked Jesse for reimbursement for the work I had done on the car to bring it to the condition that it was supposed to be when I purchased it. He refused and called me a money grabber. I have purchased several cars sight-unseen in the past and have usually been very happy with the process as long as the vehicle was well represented and all questions about condition were answered honestly. I very specifically asked about the cosmetic integrity of the car and asked for a detailed list of blemishes and was told there were none. Had Jesse just agreed to reimburse me for my cost to detail the car, this would have gone from a 2 star experience to a 4-5 star experience. Unfortunately Mazda of West Ridge and its management do not seem to care about their online customers enough to accurately represent their cars and stand by their promises.

Excellent experience from start to finish. - kittycatmeow

Excellent experience from start to finish. Not only the best Mazda deals in western NY but also, the best Mazda staff from sales to service to management!

I had a great experience with this dealership. - Justingrenon

I had a great experience with this dealership. They were super accomodating. Called about a vehicle I saw online and was assisted by Jessica. She kept an open line of communication with me and promptly answered any question I had and met all of my needs during the process. The finance manager, Gabe, was just as helpful. Even needed some paperwork after I received the vehicle and he sent me everything I needed within a day. I am very grateful for my experience with buying my vehicle through this dealership. Due to a conflicting work schedule they even delivered the car right to my door. Would highly recommend!

I have been going to Northtown Mazda since 2022 for - 929kgibson

I have been going to Northtown Mazda since 2022 for service and I have been happy with their work, pricing and scheduling.

Cristian de La Cruz was extremely informative and was - kristopher.soyland

Cristian de La Cruz was extremely informative and was very responsive. Would return again and work with him.

Wonderful experience. - laurajdowling

Wonderful experience. Everyone was went above and beyond to make sure I was taking care of and received the best service.

I had a great experience at Empire Mazda of Huntington. - Laila

I had a great experience at Empire Mazda of Huntington. The staff were kind, courteous, and made the entire process smooth and stress-free. They took the time to answer all my questions and never made me feel rushed or pressured. I truly appreciated their professionalism and genuine approach. Highly recommend!

Professional, courteous service and reliable repairs. - WJD

Professional, courteous service and reliable repairs. I would return to West Herr and would recommend Service.

My Salesman Hamza was Great! - Hamza Shahid

My Salesman Hamza was Great!! What an easy process it was and will be back again

I had an amazing experience thanks to Edward, his head - cmtsl45

I had an amazing experience thanks to Edward, his head was on a swivel! Knew where I was at all times never had to look for him. He’s on the ball! Alejandro helped me with the financing also very accommodating. This dealership is very busy, now I know why!

Went to this dealership with the full intention on - Gingersnap

Went to this dealership with the full intention on leasing a CX30. There were none on site to look at and was shown similar but more expensive models. Then salesman told me to go home and research exactly what terms I want. In my many years of leasing cars, I’ve never been told to leave without making a deal. I was told the car I wanted was en route from Japan. I left my phone number and said call me when the car arrives. It’s 9 days later and no call. Meanwhile, I did as the salesman instructed. I went online, found another dealership and leases the car from them. PS Probably the most unattractive dealerships I’ve ever been in. Very unwelcoming atmosphere.

Met with Walter Ponce. Smooth, easy transaction. Walter... - Smithholly3

Met with Walter Ponce. Smooth, easy transaction. Walter was friendly, courteous and followed up with all questions. I love my new Atlas! Highly recommend this dealership.

Excellent Customer Service! - Cindy P.

Thank you to Ide Mazda's sales consultant, Cody Lach, for an exceptionally pleasant experience buying my Mazda6 GT! He found the perfect car to suit me that was well within my price range. Cody and and his team, including Ashley Pierce, Financial Service Manager, made the typically arduous car buying process quick and painless. Cannot express enough how much I appreciate the excellent customer service Ide has provided. Great experience! Love my new car! Thanks again!

I want to praise my sales representative "David Slater". - csnelson2108

I want to praise my sales representative "David Slater". He was knowledgeable and extremely helpful as I made my decision to buy a new vehicle. He went up and above to see that I was happy with my purchase. I appreciate David, Steve, Romano Mazda and all the staff for my positive experience. I LOVE my beautiful RED Mazda CX5, thank you David Slater you were great, thank you!

We took our Mazda 3 here to have it's 60k mile check... - Winoxingmami

We took our Mazda 3 here to have it's 60k mile check done. We knew a few things would raise there attention but a good test of their service is will they see it and tell us. No they did not. No mention of the battery which could use changing and we've been told this by two other sources, and this was not one. One set of rotors need changing as my other set was replaced a year ago, no mention of this. And my kicker, I changed my oil to synthetic about four years ago and most places ask what type of oil since synthetic is becoming much more common. This place didn't and we failed to let them know (yes we admit failure) the mechanic never noticed and we didn't think about until we got home. I had to return after the holiday to have this changed at my expense because they took no fault. About $200+ later And we got a headache, two oil changes and the coolant flushed (supposedly) do not take your car here!!!

I cannot say enough good things about the service - th3m0m

I cannot say enough good things about the service department. They are outstanding, excellent and go above and beyond. My Mazda CX-5 would not come out of park. I am from out of town and needed to get back home for personal reasons. I was able to get an appointment with them in a quick time frame. They took care of me as if I was family to get the parts needed to fix my car in a very short time, which I know is hard to do in this day and age. They kept me informed every step of the way! Hopefully something like this won't happen again, but if it does, I know where I can go for outstanding customer service in servicing my vehicle. Thanks again Dawn, Mike and Christine for your incredible effort in getting me home!

Recently purchased a car! - Ess29

Recently purchased a car! I was assisted by James, outstanding service!! James went above and beyond my expectations and was very good. I will definitely be returning to this location.

The vehicle repair service as well as those that work in - adkslogcabin

The vehicle repair service as well as those that work in the service center are subpar at best . Training on how to treat customers with honesty and kindness would help all those in the service center . Our family will no longer be purchasing or taking vehicles for repair . However we use D’ELLA GMC and have for years for our GMC’s the staff and service team and their work is outstanding !

i have bought a few vehicles from dealerships and this - miata

i have bought a few vehicles from dealerships and this was the best experience I have had at any dealership by far. They worked with me on every part of the purchase and helped me connect my phone with the car. Sonya and Jennifer took care of everything, thank you guys.