1,934 Illinois SRT Service Centers

Very professional and knowledgeable. - vlindbe

Very professional and knowledgeable. From my first contact with the parts department everything was explained.

I really appreciate the communication. - srainmoor

I really appreciate the communication. I was updated by texts when my service was completed.

This dealership is the best in the business. - jamesmiaczynski1

This dealership is the best in the business. Top quality service department and techs. Awesome insightful sales staff. All managing staff treats customers with respect as if they’re family. Wouldn’t buy or service my vehicle anywhere else!

Overall great work by service dept. - Vdambro

Overall great work by service dept., Service advisor kept well informed throughout the process! Very satisfied!!

Ronnie Sweiss from service is the best. - Wajdy E

Ronnie Sweiss from service is the best. He went above and beyond to make me happy. Great experience and I appreciate it a lot!

Made an appointment for an oil change. - dnmki

Made an appointment for an oil change.The service writer and technician I dealt with were both friendly and efficient.

Always efficient Personable Professional Courtesy - CHERYL.AMBROSE

Always efficient Personable Professional Courtesy clean waiting room Always explain what and why was done

Awesome service! - Anderfam

Awesome service!! Kelly went over and above to make sure we got our car back in time for my son to get to a wedding he was standing up in. He was there every step of the way from start to finish. In today's world it was wonderful to receive such great service.

Service was great as usual. - CYOLI711

Service was great as usual. Always pleasant and efficient That’s what keeps me coming back. Great service

I have bought two cars from this dealership. - Mrsdeejae

I have bought two cars from this dealership. The employees are really nice and friendly the mechanics are awesome as well.

The dealership was clean. - mahomemt22

The dealership was clean. The staff was friendly. They told me exactly what I needed for my car and there was no pressure for that. I was thankful.

Overall I’m happy with your service. - TVARUGHESE1986

Overall I’m happy with your service.My car is perfectly fine.In the future I will come there only.

RIC from the NISSAN Service Department always has - Krystyna

RIC from the NISSAN Service Department always has excellent professional knowledge , experience and works well with customers. Thanks

My service advisor Zach has been nothing short of stellar - jdoneal3

My service advisor Zach has been nothing short of stellar from the first appointment on, has gone out of his way to help me at every opportunity. Thanks Zach

I want to Thank Justin in service. - Cheryl

I want to Thank Justin in service. My niece had her catalytic converter stolen in Jan 2024 a day after her birthday. We took it to Downtown VW where all our work has been done. We have waited someone called said part was in happen to follow up 14 days later for them to say they don’t have the part it’s been 10 months now. We spoke with Justin on 10/18 explained our situation he came back to us within 20 minutes on what the can do at City. He ordered the parts told us it may need work done from sitting 10 months. Called the service manager Fred and never returned a call. We had the car towed on Monday. Justin called us when the car arrived, when the parts tacked in and even to say I will be off on Wednesday. Long story text this morning car is complete with the additional things such as oil change etc. I am beyond grateful for Justin and City Volkswagen. We have 3 VW in the family and all our business will be with them. Thank you Justin for your professionalism and making this horrible ordeal possible. My niece finally has her car back all because of you!!!!God Speed Cheryl

I had a great experience with great customer service. - CYOUKHANNA1997

I had a great experience with great customer service. Everyone was very helpful and made the process very easy.

Tom Dagenais, the Collision Center Manager, provided - Dtkoolwicki

Tom Dagenais, the Collision Center Manager, provided excellent customer service for me when I called to set up an appointment. He was polite and professional, he met me upon arrival and I appreciate the hard work he did for me.

The guys were very accommodating and helped work through - ashleylovero4

The guys were very accommodating and helped work through my problems in a timely manner.

Friendly environment. - lucy

Friendly environment. Renne was very kind. She keep me updated during the whole process while a waited for my vechile to be ready.

In the years past this dealership was awful at customer - bingham810

In the years past this dealership was awful at customer service, the young lady who help me was fantastic she was polite, kind and explained thing clearly. The service manager was also great. These are the kind of workers that hawk ford has been missing for years.

The dealership in our experience has always been clean ( - TAGROUPMD

The dealership in our experience has always been clean ( including the restrooms) and all staff are helpful and friendly. During our service visit the facility inside and outside was clean and orderly.

Great experience bringing car for service Mike Mashburn - Vlad.pierre

Great experience bringing car for service Mike Mashburn was friendly and extremely helpful in asking all the right questions to have car checked in and me on my way.

I'm always satisfied with the service I get here. - 65GOATMAN

I'm always satisfied with the service I get here. The cost of the service is surprisingly great!

Service people was all great. - ADEERFRIEND

Service people was all great.....justin was great My car feels all clean and sparkly

Love the friendly atmosphere. - momracecar61

Love the friendly atmosphere. Would recommend them for service & next purchase. They are truly the best!

Excellent service! - Tom

Excellent service! They answered all my questions and they helped with other things that I asked about. Thanks!

Exceptional, always courteous service from Mercedes Benz - Mags724

Exceptional, always courteous service from Mercedes Benz of Westmont! A special thank you to Mathew Poore for his diligence and perseverance in resolving a long-standing repair issue!

The service department was great and very efficient. - JASONABURNETT

The service department was great and very efficient. Thank you for taking care of me.

Chris did one great job in explanation, presentation and - thekaczies

Chris did one great job in explanation, presentation and putting the customer first and foremost.

Thank you, Jim, for your tremendous support. - Cdominguez25

Thank you, Jim, for your tremendous support. You went above and beyond to ensure my car was repaired properly. Jim is trustworthy, honest, and always strives to accommodate your schedule. His top priority is to ensure your safety on the road. I truly appreciate everything you did for me, Jim. Thank you!