Mike Cescato

My qx50 was serviced here and the waiting room was extremely crowded. I never received any updates on the vehicle I had to call to find out what the status was the next day. There was a hiccup in fin extremely crowded. I never received any updates on the vehicle I had to call to find out what the status was the next day. There was a hiccup in finding my key.. The car was half cleaned after the repairs were done then I was given my keys to go get my car out of the lot myself when they use to pull your car around to the front for you…This is not the Infinity dealership that I’m used to. No luxury treatment any longer Very disappointed.. I will be looking for another location that isn’t so crowded and overwhelming. More

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Great customer service & it clean & relaxing, you can watch TV while you wait, coffee & vending machines available watch TV while you wait, coffee & vending machines available More

by YOLANDABAYSBOOKER Verified Customer Verified Customer

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Our vehicle has been in multiple times now. Last time I wa informed the check engine light was coming on from a bad battery. Installed new battery, well check engine is on again. This is a new Last time I wa informed the check engine light was coming on from a bad battery. Installed new battery, well check engine is on again. This is a new issue caused by the Infinity mechanic who replaced a timing seal-the timing is off and causing the co rack engine light. Maybe someday you will fix the car correctly and not cause additional repairs. Now, we have to bring the car back once again. More

by BANDES.BRIAN Verified Customer Verified Customer

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There was lack of communication regarding my warranty. I wasn’t informed prior to my visit nor before service was done that I would have to pay out of pocket and wait 2-4 weeks for a reimbursement through I wasn’t informed prior to my visit nor before service was done that I would have to pay out of pocket and wait 2-4 weeks for a reimbursement through my warranty. I contacted the service department numerous times after my visit to get an update on my reimbursement and heard nothing back. I’ve been there several times within the past 4 years and never had this issue. More

by CEBREROS.MIGUEL Verified Customer Verified Customer

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Mike and the Service team took great care of my Infiniti (and me) once again! My 2012 is back in full operating condition--after a successful parts search and their very skilled techs. They keep my beautifu (and me) once again! My 2012 is back in full operating condition--after a successful parts search and their very skilled techs. They keep my beautiful vehicle running like new! More

by 2000Q Verified Customer Verified Customer

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My 2025 QX80 was in for routine oil change yesterday. Michael was incredibly courteous and helpful. He pointed out a number of other routine items which were quickly addressed and I left with a clean Michael was incredibly courteous and helpful. He pointed out a number of other routine items which were quickly addressed and I left with a clean bill of health. Quick and easy, out by mid morning and on with the rest of my day. Well done! More

by Jwytovicz Verified Customer Verified Customer

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Great service advisor made sure my vehicle was cleanable and let me know I was finally done and let me know I was finally done More

by PRYCHOCKI Verified Customer Verified Customer

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The service for oil change was much faster than usual this time. Waiting area need a second tv. this time. Waiting area need a second tv. More

by LONNELLWILLIAMS1 Verified Customer Verified Customer

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Michael was very helpful and the service did not take long. I came in due to the recal. long. I came in due to the recal. More

by MYKETAH Verified Customer Verified Customer

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Same professional services with new merger. I will continue to use the Infinity services in Orland. I will continue to use the Infinity services in Orland. More

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