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Luis Rivera
Luis Rivera at Ray Chevrolet

Luis Rivera

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

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4.8
398 Reviews

Hello my name is Luis, I'd like to tell you a little history of myself. I was born and raised in the city of Waukegan Illinois. I started working at the age of 15 with my father, who owned a landscaping company. At the age of 18 i started working for an aftermarket parts store, in which i worked for 17 years. I was able to start off as parts driver and moved myself to managing the parts store for the last 14 years I was there. I was trained and driven in customer service since I was in an affluent north shore area. I then started working at a dealership as a parts counter man. It wasn't my calling to just take orders and price items out. I had the need to help the customer. I asked for the chance to be an adviser in October of 2013. I moved to Ray Chevrolet in August of 2015. I can truly say that I have not worked any where, that is more driven in customer service as Ray Chevrolet is. I would love to have the opportunity to help you in your service needs. Thank you.

Dealership Experience

11 yrs, 2 mos

Industry Experience

29 yrs, 11 mos

Specialties & Trainings

Se habla Español

4.8

398 Reviews

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398 Reviews of Luis Rivera

September 09, 2026

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Employee Rating

My Chevy Traxs is such great vehicle and gets great gas mileage and great handle great. More

by DAVESIMS1952
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Recommend Dealer
Yes
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September 06, 2026

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This is the only place I bring all my cars . Best place ever. Thank you More

by MARCOMBFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Holland, Kyle Miller, Liz Frohling, Chris Freibauer, TJ Burke

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Sep 06, 2026

Ray Chevrolet responded

Knowing that you trust us with all your vehicles means a lot to our service department. We appreciate your loyalty and look forward to servicing your Chevrolet Equinox again. Ray Scarpelli 3 ray3@rays-cars.com

September 02, 2026

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Employee Rating

all service members r excellent always explained any service need and discounts that would benefit me More

by johnl050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Holland, Kyle Miller, Liz Frohling, Chris Freibauer, TJ Burke

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Sep 02, 2026

Ray Chevrolet responded

We’re glad our service team could walk you through the necessary work and available discounts for your Chevrolet Blazer. Knowing those explanations were clear and helpful means a lot to us. Ray Scarpelli 3 ray3@rays-cars.com

August 28, 2026

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Always a great experience at Ray! Thanks for always being quick and communicative and keeping me informed! More

by MEBECKER12
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller

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Aug 28, 2026

Ray Chevrolet responded

We’re glad every service visit for your Chevrolet Traverse feels efficient and keeps you in the loop. Knowing our quick communication helps you stay informed means a lot to our service department. Ray Scarpelli 3 ray3@rays-cars.com

August 22, 2026

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Oil change and tire rotation, waited 2 hours. Waiting time too long, so very long More

by Ursula Studzinska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 27, 2026

Ray Chevrolet responded

Ursula, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to our General Manager, George.

August 20, 2026

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Great communication very professional very informative great scheduling dept ! On time repairs ! Quality work! Thanks More

by JEFFRO815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Holland, Kyle Miller, Liz Frohling, Chris Freibauer, TJ Burke

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Aug 21, 2026

Ray Chevrolet responded

Clear communication is at the heart of how our service department operates. Knowing that our scheduling team kept your Silverado 1500 repairs on time and delivered quality work is rewarding, and we appreciate your kind words. Ray Scarpelli 3 ray3@rays-cars.com

August 14, 2026

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Experience was great! Friendly staff,, felt supported and got my car finished in a quick timeframe. More

by TEAGEN.SAUER
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pete Becker

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Aug 14, 2026

Ray Chevrolet responded

Your Chevrolet Equinox is back in top shape after our quick service. Hearing that you felt supported by our friendly staff and that we completed your service quickly means a lot to Luis and our service team. Ray Scarpelli 3 ray3@rays-cars.com

August 10, 2026

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Always willing to work with u, very friendly will recommend to my family and friends More

by tspeckmann0317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, TJ Burke

Print
Aug 11, 2026

Ray Chevrolet responded

We’re glad our team could be accommodating and friendly during the service on your Chevrolet Trailblazer. Hearing that you’ll recommend us to your family and friends means a lot to our team. Ray Scarpelli 3 ray3@rays-cars.com

July 31, 2026

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Employee Rating

They diagnosed and took care of the problem. They had good customer service and attended to my needs. More

by rjenterprise19
Recommend Dealer
Yes

Other Employees Tagged: Luis Rivera

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Aug 01, 2026

Ray Chevrolet responded

It’s great to hear our team diagnosed and resolved the problem with your Chevrolet Impala. Luis and the crew are glad we could address your needs with attentive service. We look forward to assisting you again. Ray Scarpelli 3 ray3@rays-cars.com

July 08, 2026

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Employee Rating

The dealers were very easy to understand and outgoing about assisting me in my new car purchase. More

by JEFFREYMDUBOIS
Recommend Dealer
Yes

Other Employees Tagged: Luis Rivera

Print
Jul 08, 2026

Ray Chevrolet responded

We’re thrilled our team could guide you with clarity and enthusiasm during your purchase. Thank you for choosing Chevrolet and congratulations on your new vehicle! Ray Scarpelli 3 ray3@rays-cars.com

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