109 Florida Lexus Service Centers

Took them a week to replace a bumper they estimated to... - JoKon

Took them a week to replace a bumper they estimated to take one day. Did not contact me to inform me repairs would take longer and did not return half of my phone calls. Did not appreciate the general attitude of Mr. Woods or his supervisor. Courtesy driver was quite nice.

This place is huge. - 1stBenz

This place is huge. Worked with Steve in service. He was very professional and knowledgeable. He not only addressed my immediate concern he also went over the car and found other issues with the vehicle. He got us into a loaner and took care of all issues. I now feel confident in the vehicle I purchased. Thank you Steve.

We worked with Alex Hernandez, our service manager, who - Buzz

We worked with Alex Hernandez, our service manager, who guided us through a highly difficult problem with our new RX350 h. The car died after it was off loaded from the auto train in Sanford, FL . It had to be towed to Lexus of Winter Park to attempt to repair it. Alex could not have been more thoughtful, attentive, professional, and caring. The repair process took about 4 days but Alex kept us informed, provided us a loaner and professionally oversaw the whole repair process. Lexus covered the entire cost of the repairs Alex is an immense credit to Lexus of Winter Park and a shining example of the professionalism of the dealership. In addition when we had to have the car towed on Sunday from the auto train in Sanford, FL to Lexus of Winter Park so it could be evaluated and repaired, the service department was closed. However, salesperson Allan MacDonald was terrific in guiding us through a process to get our non operable automobile to the right place on the service lot and helping us start the process to get maintenance work started on the car the following day when the service department reopened. He too is a great credit to the organization. Overall a 5*+ rating for Alex, Allen, and the dealership. H. Buse Rehoboth Beach, DE

I spent close to $10,000 to have a Mercedes Diesel engine... - antipentium

I spent close to $10,000 to have a Mercedes Diesel engine rebuilt and then when it failed fixed again and I still have an engine that leaks oil and does not run as expected. Talking to Noel is an experience and even if you have it written in stone from GOD if he thinks differently then you are wrong and all his friends he has known since he was a kid will back him up... I now have a $10,000 pile of crap and he will not honor his warranty. You decide if you would trust your engine and money with someone like this