109 Florida Lexus Service Centers

Took them a week to replace a bumper they estimated to... - JoKon

Took them a week to replace a bumper they estimated to take one day. Did not contact me to inform me repairs would take longer and did not return half of my phone calls. Did not appreciate the general attitude of Mr. Woods or his supervisor. Courtesy driver was quite nice.

This place is huge. - 1stBenz

This place is huge. Worked with Steve in service. He was very professional and knowledgeable. He not only addressed my immediate concern he also went over the car and found other issues with the vehicle. He got us into a loaner and took care of all issues. I now feel confident in the vehicle I purchased. Thank you Steve.

I purchased an RX 350L and would like to install a tow - Nick

I purchased an RX 350L and would like to install a tow hitch kit on my vehicle. Since April 4th, I have been attempting to obtain detailed information regarding the estimate I received, as when I visited the parts department, the cost and necessary parts were significantly lower than those quoted. No one has been able to return my inquiries since the 4th to explain the discrepancy. When I visited the service department in person, also on Apr.4th, no advisor was able to assist me; they simply stated that the parts are the tow hitch and harness and the labor cost would be around $1,000 without even verifying the information (even though the same labor in the quote I received was $435.00). In other words, total neglect. I am very frustrated and disappointed with this poor service from Lexus of Winter Park’s service department. If you are considering having any service performed at this dealership, it would be advisable to seek another with better customer service.

I spent close to $10,000 to have a Mercedes Diesel engine... - antipentium

I spent close to $10,000 to have a Mercedes Diesel engine rebuilt and then when it failed fixed again and I still have an engine that leaks oil and does not run as expected. Talking to Noel is an experience and even if you have it written in stone from GOD if he thinks differently then you are wrong and all his friends he has known since he was a kid will back him up... I now have a $10,000 pile of crap and he will not honor his warranty. You decide if you would trust your engine and money with someone like this