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Germain Lexus of Naples

Naples, FL

4.9
2,081 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,081 reviews

May 20, 2024

I’ve owned a lot of cars over the years and I’ve purchased the last four or five from Lu Gani at Germain Lexus. I will only buy from Lu Gani for all my needs in the future. More

by svandame
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle / Business Office, Steve Duran, Lu Gani
May 16, 2024

Jackson Kirby is the most helpful and nicest person. I cannot thank him enough!! He is pleasure to work with. More

by Rsavvy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 16, 2024 -

Germain Lexus of Naples responded

Thank you for recognizing Jackson's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Jackson and the Germain Lexus team may assist you. Regards, Don Nelson - General Manager

May 15, 2024

I had my 2017 Lexus RX350 serviced recently at Germain Lexus. My representative was Dan Rusnick who was very helpful, even performing an extra technical duty -- reprogramming my vehicle from "home" in More

by btbusse
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 15, 2024 -

Germain Lexus of Naples responded

Teddy, thank you for your positive review! We are glad that Dan took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

May 15, 2024

My 350 is 14 years old now and you have kept it running like a new car with the help of Dan Rusinik. He has been there to help me make some very big decisions. More

by jackie_reich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 15, 2024 -

Germain Lexus of Naples responded

Jackie, Thank you for choosing Germain Lexus and for your wonderful review! We are happy to hear that Dan consistently provides you with top-notch service. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

May 15, 2024

Had Low Pressure Warning Sign for tire. Called Leland Glesmer, my Germain Lexus Service Manager, who advised car had Tire Warranty, bring in for service. Casy Carpenter, Certified Technic More

by Elaine Ste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
May 15, 2024 -

Germain Lexus of Naples responded

Elaine, thank you for sharing your positive experience with us. We are happy to hear that Lee and Casy got your automotive needs taken care of- thoroughly and efficiently. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

May 15, 2024 -

Elaine Ste responded

Thank you Don, for having stellar Frontline professionals with outstanding abilities & service! Applauding your Staff!

May 14, 2024

Great dealership. Quick and to make service appointments. Keep you updated on the progress of your vehicle. More

by Bcw02332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
May 15, 2024 -

Germain Lexus of Naples responded

We are so glad that our team took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Thank you and safe travels! Regards, Don Nelson - General Manager

May 13, 2024

Paul Berggren was a joy to work with. He is very knowledgeable about the cars he is selling, and made the entire process fun. He explained many of the new things on this car, as my old More

by hbshevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Berggren
May 14, 2024 -

Germain Lexus of Naples responded

Hey, we're glad you had fun shopping with Paul! Thank you for taking a moment to let us know how happy you were with this guidance. Congratulations on your new Lexus, and best wishes for awesome travels, from everyone here at Germain Lexus. Regards, Don Nelson - General Manager

May 13, 2024

Always keep you informed about your vehicles progress. Always a clean waiting area. Very courteous employees. More

by keithochalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Silva, John McCloskey
May 14, 2024 -

Germain Lexus of Naples responded

Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. We hope you'll continue to make Germain Lexus your first choice for service! Regards, Don Nelson - General Manager

May 08, 2024

Lou was very knowledgeable and did not pressure us. He was able to answer all the questions we had and we were very satisfied with him working everything out. More

by Lexusguy1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Lu Gani, Danny Rusinik, Eddie Vasco
May 09, 2024 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback. We're glad Lu took the time to address your needs and interests to ensure a satisfying dealership experience. We graciously look forward to working with you again some day! Regards, Don Nelson - General Manager

May 07, 2024

Our experience with Jeff Smith at Germain Lexus was exceptional. He is very professional and patient. We had a lot of questions and decisions. He was able to answer and give options so we could make More

by kizerdiana
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
May 08, 2024 -

Germain Lexus of Naples responded

Thank you for leaving Jeff this positive review and recommendation! We are so appreciative of the opportunity to work with you, and we are happy to hear that Jeff took great care of you. It is our pleasure to assist you in any way possible. Wishing you the safest of travels- on behalf of the entire team! Regards, Don Nelson - General Manager

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