Lexus of Orlando

Fabiola was very knowledgable customer relationship outstanding. Other team members were also very helpful during the ptocess outstanding. Other team members were also very helpful during the ptocess More

Im so happy with my new purchase. This is my third purchase on Lexus dealers I recommend 100% . Thanks Cristopher Castillo for everything.Lexus Orlando Excellent service.. This is my third purchase on Lexus dealers I recommend 100% . Thanks Cristopher Castillo for everything.Lexus Orlando Excellent service.. More

So far so good- just bought car and Haley was a pleasure to deal with- they are doing tinting and they got right on it with appointments to deal with- they are doing tinting and they got right on it with appointments More

No hidden tricks, all details & contract papers explained prior to asking for signature. Great follow through by salesman after the sale. For once trade in price was good. prior to asking for signature. Great follow through by salesman after the sale. For once trade in price was good. More

Miguel Santos was a pleasure to work with. He was knowledgeable and very prompt in his responses. I would work with him again. He was knowledgeable and very prompt in his responses. I would work with him again. More

Friendly staff. Easy to work with. Even negotiated with me on the price. It was a pleasant process and Jasmine was nice to deal with. Easy to work with. Even negotiated with me on the price. It was a pleasant process and Jasmine was nice to deal with. More

⭐️⭐️⭐️ Lexus of Orlando has an amazing team. They explain everything, answer all questions, and never pressure you. First dealership where I felt completely comfortable. Highly recommend! They explain everything, answer all questions, and never pressure you. First dealership where I felt completely comfortable. Highly recommend! More

I have been a loyal Lexus customer in Miami, Florida, for more than 16 years. While on vacation here in Orlando, unfortunately a nail punctured one of my tires. My advisor in Miami recommended that I come to more than 16 years. While on vacation here in Orlando, unfortunately a nail punctured one of my tires. My advisor in Miami recommended that I come to Lexus of Orlando to have it repaired. When I arrived, I understood that the tire issue was unexpected and not something planned. However, I wanted to share feedback regarding my experience with a young employee named Victoria . I believe she may need additional training on customer interaction and body language, especially when dealing with older customers. If a customer begins speaking in Spanish, it does not necessarily mean they do not speak English. Even after I switched to English, I felt like I was being ignored, and at times she looked at her coworker as if she did not understand what I was saying. Unfortunately, her attitude and body language did not make me feel welcomed. That said, I would also like to recognize the other staff members around her, who were very attentive and professional, especially Ingrid, the advisor assisting me. Ingrid was absolutely excellent — very kind, respectful, professional, and welcoming throughout the process. I am still here waiting for my tire replacement, but I wanted to bring this to your attention so that Vanessa can hopefully receive additional customer service and body language training moving forward. Thank you for your time. More