Lexus of Jacksonville

Waited 2 hours for tech to look at car . Only got oil , filter change and battery service . At dealership 3 1/2 hours to service vehicle and wash car Only got oil , filter change and battery service . At dealership 3 1/2 hours to service vehicle and wash car More

Raymond Sarmiento did a great job as my service advisor! Lexus of JACKSONVILLE has an outstanding service department. Lexus of JACKSONVILLE has an outstanding service department. More

We have purchased 7 vehicles from this dealership. Obviously we are pleased with the dealership. We also have our vehicles serviced there. We use Paula as our service advisor. She always provides exce Obviously we are pleased with the dealership. We also have our vehicles serviced there. We use Paula as our service advisor. She always provides excellent service. Five out of five stars. More

The dealership provides fast, professional and courteous service. Paula Clemons has been my service writer for 3 of my four Lexus. service. Paula Clemons has been my service writer for 3 of my four Lexus. More

My lexus was in shop from March 2026 till June 2026 pickup vehicle 4 time and was out shop 24hr then tow truck back to dealership each time. The techican did not know what cause the problem with vehicl pickup vehicle 4 time and was out shop 24hr then tow truck back to dealership each time. The techican did not know what cause the problem with vehicle. Just start change parts hoping it would fix problem. Then want me to pay $3600.00 for a part that suppose to cover under warranty and this may not fix the problem. Service advisor and Service manager both state the same words they hope this will fix the problem. I Will have to take my Lexus to another Lexus dealership. My question to the service manager was what tech experience and taining give by Lexus on there vehicle. I keep getting conflicting story from what my service advisor told me first and now what service manager stated. More

Jennifer was vary helpful and got us into the car we wanted for the right price. wanted for the right price. More

Knowledgeable staff throughout the sales process. Fair to deal with at all levels. Would buy there again Fair to deal with at all levels. Would buy there again More

Jeff was a pleasure to work with. This is our second lease with him and as before it was flawless. His patience and expertise in the process made getting into our new Lexus RX a plea This is our second lease with him and as before it was flawless. His patience and expertise in the process made getting into our new Lexus RX a pleasant experience. He listened to our questions and delivered viable options for our consideration. Looking forward to continuing our relationship with him. More

Friendly and very professional experience from Cornelius, my service advisor. Service was timely and included a car wash at the end. Waiting room and lounge added to a most pleasant experience. I would highl my service advisor. Service was timely and included a car wash at the end. Waiting room and lounge added to a most pleasant experience. I would highly recommend Lexus of Jacksonville. More

The dealer remains and provides outstanding service. Of particular note. Larry the service agent ensures that my vehicle is maintained at the best performance possible. Of particular note. Larry the service agent ensures that my vehicle is maintained at the best performance possible. More