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Toyota Direct - Service Center

Columbus, OH

4.2
404 Reviews

404 Reviews of Toyota Direct - Service Center

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October 30, 2024

I was ripped off completely. Never going back to this place unless I get a refund. I was charged $165 just to see what the black spots were around the gas cap. It’s just ridiculo More

by itschandu07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob
October 30, 2024

New tires are great. Appreciated recommendation for tires needed for my vechile. Installation was quick and completed within 1.5 hours. More

by sconard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR
October 30, 2024

Great technician who explained everything to a t. Also helped me learn more about my car. More

by i.samatar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2024

Nate was my sales person very nice and helpful. I’m so glad I bought my car and I was able to pay it off early. More

by deecherry28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
October 30, 2024

Everything was good , friendly, knowledgeable and helpful. The reason for four stars is because of waiting time could be cut little shorter in my opinion More

by shpetimmeka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the service guy’s name
October 30, 2024

Appalled by experience, can't believe they are allowed to function as an authorized Toyota service center. Offered almost $1000 worth of service that my 2021 RAV4 simply did not need (already done, not appro More

by heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Handlin (service)
October 29, 2024

Justin was wonderful and even took me on a test drive to help me solve my blinker problem. His boss, Jeremy, used to be my person there and Justin is a great replacement. More

by ssaungst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Fabulous was the experience. The department runs very smoothly and fast. Friendly people and additional info available at hand. More

by ezwhitty
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Everyone is always very friendly and helpful. They are honest with what they tell me about my car and what needs to be done. More

by sylropp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

We came in for a repair on a recall regarding passenger seat, airbags. Conversation soon turned to buying foreign new tires. More

by jhayesdvm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall the peoples names we worked
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