Toyota Direct - Service Center

never on time, rude customer service. not willing to interact with customers. always disappointed. not upfront with costs not willing to interact with customers. always disappointed. not upfront with costs More

The service work that was performed on both of our vehicles was just fine. My complaint is with the service advisors that spent more time talking amongst themselves rather than to greet me and to star vehicles was just fine. My complaint is with the service advisors that spent more time talking amongst themselves rather than to greet me and to start the service work. I’ll have one more warranty visit for the 25k service. As it stands today, I will not be returning to Toyota Direct for that service. Furthermore, we may be purchasing a new vehicle, next year, to replace the 2015 Avalon Hybrid. Currently I would not price or buy a new car from Toyota Direct due to their service department. More

Je n'ai rien à reprocher jusqu'à dâte tout fonctionne très bien, je suis satisfait très bien, je suis satisfait More

The last two times I have taken my vehicle, the service has taken longer than expected. No expectations are given up front and no communication or updates unless you go ask. I waited over 3 hours on a Satu has taken longer than expected. No expectations are given up front and no communication or updates unless you go ask. I waited over 3 hours on a Saturday on my 30K service - why did the rep not tell me it would take a long time? If I had known, I would have had someone pick me up or when I scheduled the service if the rep would have recommended the vehicle dropped off I would have done that. No one wants to sit in a waiting area and waste time. More

I have been buying and servicing my cars through Toyota Direct since at least 2004 and I have never had a bad experience with the service department. All employees are courteous and very helpful. Thank y Direct since at least 2004 and I have never had a bad experience with the service department. All employees are courteous and very helpful. Thank you!!!! More

It's clean organized and efficient. They give you updates as needed and get you out the door as quickly as possible. They give you updates as needed and get you out the door as quickly as possible. More

Satisfied with the customer service. Karly wa courteous and explained what was needed to be done clearly. Karly wa courteous and explained what was needed to be done clearly. More

I was very pleased with the service and with Justin. I have dealt with Toyota Direct for many years and always received great service. I have dealt with Toyota Direct for many years and always received great service. More

My appointment was prompt, the work was to my satisfaction, and Cliff was very courteous and professional, satisfaction, and Cliff was very courteous and professional, More

I have never had an issue with this dealership. I have bought many cars and even my kids have bought vehicles from this dealership. I have bought many cars and even my kids have bought vehicles from this dealership. More