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Toyota Direct - Service Center

Columbus, OH

4.1
869 Reviews

869 Reviews of Toyota Direct - Service Center

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June 09, 2025

I’m never again taking my vehicle to this dealer they are negligent and inefficient. More

by germosen401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Lyn Ronk
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Excellent, friendly, courteous, and fast service. Da, da, da, da, da that’s all folks! More

by villaoaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Charles Hessel provided impeccable service for two consecutive days. He was a pleasure to work with. I'll be back! More

by ljboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hessel
June 07, 2025

Chris Grossman has been my service advisor for 11 years. I can always depend on him for good advice about our 2 Toyotas! More

by rlt.mbt1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

John got me checked in easy peasy and kept me updated while my car was in for an oil change. This is the 2nd time I've worked with him, so I grabbed his card for future appointments. Always great service More

by rsixis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2025

The communication regarding my car was terrible! I call multiple times with no return call.Amd when I spoke with the manager after requesting him to call me several times, he was rude More

by coachsdunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lacy
June 05, 2025

Jacob was quick to check me in and explain the recall for battery components. Plus, there was not much wait time to get the work done. AND I didn’t owe anything. I so appreciate the work you do there and the More

by 61kshapiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Handlin
June 05, 2025

Thank you, for taking care of my tire and alignment after the road hazard tire blowout. More

by dbacree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2025

Oil Change, Caleb was very courteous. It was avery pleasant experience. I will be using the dealership again. More

by mike@oldshoemusic.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2025

Great service! I like working with Chris Grossman, very informative and easy to understand the service to be conducted. Highly recommend Toyota for service and Ch More

by sagoldsmith63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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