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Toyota Direct - Service Center

Columbus, OH

4.1
922 Reviews

922 Reviews of Toyota Direct - Service Center

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July 06, 2025

Was able to get work performed in a timely manner even though I did not have an appointment More

by dab-omn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

Ridiculous offer for my trade in. Sold it privately for 150% of the dealership offer. More

by tfraker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

Chris Grossman did a great job in servicing my Highlander. He’s very honest and kind and I trust his recommendations. The service was completed in a little over an hour, which was great since I ha More

by dinicnat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

I was amazed how the workers they came to help concerning my tire and to let me know what was to be done, and that will be taking care of with in a timely manner. More

by murrell_l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

I always get great service at Toyota Direct. They are good communicators too. Great place. More

by saracs2063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paris
July 04, 2025

Staff was knowledgeable and explained work needed very clearly. Work was completed in a timely manner. Very satisfied More

by pretkow1058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Went there for an oil change and a tire rotation done in a respectable amount of time a complete thorough job More

by jamesdiorio30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

My service tech Paris Anthony was great. The wait was not bad with the snacks available. More

by tlwatk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paris Anthony
July 03, 2025

Tired of needless upsells by the service writers. I have a brand new 700 miles on the vehicle. It must have been sold to me with the condition. Very frustrating More

by sharky614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parris
July 02, 2025

...one of the best run service departments in the country: quick, efficient, and the best part, free (with the extended service contract!) More

by ajp0743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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