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Toyota Direct - Service Center

Columbus, OH

4.1
572 Reviews

572 Reviews of Toyota Direct - Service Center

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January 21, 2025

My experience at Toyota Direct was excellent. Mindy seemed very knowledgeable and was patient in answering my questions. The facility was roomy and comfortable with nice amenities--coffee, snacks More

by ritalongardner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Excellent service, fast service. Very pleasant waiting time, recommended. Very friendly staff, always willing to listen to you and clarify your doubts. More

by nenena13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

All good as usual. Toyota Direct is good about keeping me up to date always. More

by t.athey
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

when i arrived they were nice and they gave me great service i enjoyed it More

by amobley7154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

They did great. Very responsive and everything was fast and the staff made sure to keep me in the loop the whole process More

by nolanbrittany82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Not very friendly, not very informative and they like to make their customers look like fools. 3rd survey from one bad experience, oil change. More

by jason.kent0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russell Doddroe
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2025

I asked them to rotate the tires and check the air in all four. The tires got rotated, but the one that was originally 5 psi lower than the others was still 5 psi low. Very disappointing. More

by prgrimes54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2025

Nice facility provides great service honest about needed maintenance. Service consultant provided timely service and accommodated my concerns. More

by bjb7462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

We have bought three vehicles from Toyota Direct. We have been very satisfied with our purchases and the service. More

by daviddscott83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dariush (Dee) Nabavi
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Since moving to the area 10 years ago, we decided to return to Toyota Direct which had been our place to have our car maintenance done in the early 1990’s when living west of the city. For the past 10 More

by rlt.mbt1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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