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Toyota Direct - Service Center

Columbus, OH

4.1
874 Reviews

874 Reviews of Toyota Direct - Service Center

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June 11, 2025

I had an oil change and it took less than 30 minutes, which was great because I was on my lunch hour. More

by ellness21
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

I like that they call me proactively to schedule appointment. The waiting area is good, and the staff is always courteous and helpful. More

by ckwan99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

my vehicle is still not running correctly even though i told them all the problems!! im still under warranty so thats probably why it wasnt fixed!!! More

by elshay2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malek Abed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Belcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Ennis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Walden
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2025

i already wrote one previously, again, again again, again, again, again, again, again again, again More

by elstrohm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2025

Simply the best. Treat you like family. Always put the customer first. Best service in town. More

by jjrodock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

I’m never again taking my vehicle to this dealer they are negligent and inefficient. More

by germosen401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Lyn Ronk
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Excellent, friendly, courteous, and fast service. Da, da, da, da, da that’s all folks! More

by villaoaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Charles Hessel provided impeccable service for two consecutive days. He was a pleasure to work with. I'll be back! More

by ljboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hessel
June 07, 2025

Chris Grossman has been my service advisor for 11 years. I can always depend on him for good advice about our 2 Toyotas! More

by rlt.mbt1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

John got me checked in easy peasy and kept me updated while my car was in for an oil change. This is the 2nd time I've worked with him, so I grabbed his card for future appointments. Always great service More

by rsixis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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