Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota Direct
Columbus, OH
1,525 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,525 reviews
October 13, 2024
He was the best. His service was very professional. I would recommend him to everyone. His service was very professional. I would recommend him to everyone. More
by binodbiswa2003
Verified CustomerEmployees Worked With
October 12, 2024
Everything was good as usual. Long time customer so that speaks for itself. First class Long time customer so that speaks for itself. First class More
by swslls
October 12, 2024
I’m appreciative of the service I’ve received from Jeremy & Jim Elgin. I’m dismayed by the constant turnover and inability to track changes via notes in my ownership records and verbal agreement(s) by this d & Jim Elgin. I’m dismayed by the constant turnover and inability to track changes via notes in my ownership records and verbal agreement(s) by this dealership. When you’re told you over filled a tranny and one man knows that and took care and you come back and others tell you it couldn't have happened, it pisses you off as a customer. When a dealership puts on the wrong sized tires and screws up the protection in the wheel wheel and you tell them something is wrong and they send you away denying it… and you come back for the rotation and they replace all tires but not the wheel well shroud- and then want to to accept the September warranty date of the original buy versus the January date of the replacement… it leaves a bad impression. If and when the last person in this dealership I trust goes, Toyota Direct will be minus me and my patience forever. I didn’t need to buy my car there. I did it not to be working on my 30 year old Camry. Every visit has been problematic. I’m still waiting to have my chrome valve stems put back, by the way. More
by hoffman.brendar
October 12, 2024
The negotiation of extended warranty was too long. A little bit frustrated of requiring extra payslip proofs to get approval. A little bit frustrated of requiring extra payslip proofs to get approval. More
by chen.9605
October 12, 2024
We had a great experience working with everyone at Toyota Direct! Will be back for our next vehicle. Direct! Will be back for our next vehicle. More
by Natalie
October 11, 2024
Chris in service is THE reason that I keep buying Toyotas. He is smart, attentive, honest, and service oriented. Toyotas. He is smart, attentive, honest, and service oriented. More
by dsrfrench
Employees Worked With
October 11, 2024
My service was very professional and satisfactory . Brovo to Chris who attended to my needs. Brovo to Chris who attended to my needs. More
by akhortu
Employees Worked With
October 11, 2024
Chris is always so helpful in his explanation and answers all my concerns. Please thank him for me. all my concerns. Please thank him for me. More
by joaniegw17
Employees Worked With
October 10, 2024
I was vey happy with how I was treated. Everyone I dealt with was very helpful Everyone I dealt with was very helpful More
by eakull
Employees Worked With
