Toyota Carlsbad

I had an excellent experience at Toyota Carlsbad. As a first time car buyer (yes, I have never owed a car in nearly 19 years), I was looking for a specific model, 2011 Ford Fusion Sport. Using Pentagon F first time car buyer (yes, I have never owed a car in nearly 19 years), I was looking for a specific model, 2011 Ford Fusion Sport. Using Pentagon Federal Credit Union's Buyer Program, it searched and found that Toyota Carlsbad had the exact model, color and features that I was looking for in my first car. Ironic that it was a Toyota dealership with its rival sitting in its lot. Within 24 hours, Ernan Northrup, salesperson, had contacted me through email to setup an appointment. There were other dealers (I searched in Oakland, North Hollywood and Hawthorn) and vehicles that peaked my interested, but I ran into the horror stories I have heard about regarding car dealerships and salespeople. However, my experience with Ernan was opposite of the horror stories. He was honest, professional, not pushy, and a laidback persona (must be s San Diego thing) that allowed me to enjoy my Ford Fusion Sport. After the test drive and discussion, I was sold on the Fusion Sport and purchased it right there on the spot. Also, Ernan went the extra mile in the following areas: (1) helped me get a better car insurance rate; (2) put additional gas in the tank; (3) helped me drop off the rental car I arrived at the dealership with at a nearby Hertz rental car. Ernan provided me with the care and experience that I appreciate when shopping. Even though I purchased a Ford rather than a Toyota, Ernan was indifferent to the purchase and conducted himself with integrity, courtesy, helpful and professionalism that is lacking in today's American society. Also, Michael Hazlehurst, Finance Manager, was excellent in walking me through the paperwork related to my car purchase. He was professional and courtesy in dealing with me and questions. Even though my financing was through my credit union and not in-house, he provided me with the same kind of service. Thanks again for the experience. More

This is the fourth car that my mom and I have leased from Duff Joy at Toyota Carlsbad. He is a magician literally working out deals for our specific situations that we have brought to him over the years in Duff Joy at Toyota Carlsbad. He is a magician literally working out deals for our specific situations that we have brought to him over the years in helping us get into a new lease. No one else, there at Toyota Carlsbad or any dealer anywhere, could have given us both exceptional customer service as well as the exceptional deals that we continue to enjoy when working with Duff. Since meeting him three years ago, I have no intention of thinking about, let alone going to anywhere else or to anyone else for my leasing a car experience. He is that good! Where others disappoint, Duff delivers. More

Very pleasant experience, great price and friendly dealership. The salesman was very knowledgeable about the car, took me for a test drive and after the purchase, made sure that I understood everythi dealership. The salesman was very knowledgeable about the car, took me for a test drive and after the purchase, made sure that I understood everything about it. More

The sales people in this dealership are friendly, low key, no pressure and are totally attentive to the customer's needs. Bottom line, I got the vehicle that I was looking for at a great price after vis key, no pressure and are totally attentive to the customer's needs. Bottom line, I got the vehicle that I was looking for at a great price after visiting at least a dozen dealerships throughout southern California. These folks truly have their act together. More

I researched for a week or two before going in..I recieved a couple of very nice, informative emails from Omar Curry. I went in asked to test drive, was in the car and driving it in 10 minutes ( lov recieved a couple of very nice, informative emails from Omar Curry. I went in asked to test drive, was in the car and driving it in 10 minutes ( loved it).. Omar answered all my questions.. Was professional but personable...didnt rush or push me. I was completely floored when they came back with a lower interest rate than I came in with.. THANK YOU ILL TAKE IT!!!! I love my car, Love my experience and will recommend Toyota of Carlsbad to everyone! Carolena More

I go here for all my cars maintenance issues and enjoy the experience every time. The staff is efficient and friendly. This place has you the work estimate in > 5 mins after pulling in. The waiting are the experience every time. The staff is efficient and friendly. This place has you the work estimate in > 5 mins after pulling in. The waiting area makes you feel at home with free starbucks brand coffee and wifi. The prices are reasonable for what they provide. I would recommend this dealership to whomever owns a Toyota. More

Henry test-drove several vehicles with us, answered all our questions without hesitation or "spin," and was most helpful throughout the process of this purchase. I would send any of my friends or family to our questions without hesitation or "spin," and was most helpful throughout the process of this purchase. I would send any of my friends or family to him without hesitation whenever they are in the market for a new vehicle. Thanks for a terrific purchase experience! More

We can barely express our sincere appreciation in all that Lisa De Bruzzi did for us recently (6-23-12) from our experience at Toyota Carlsbad. We are both absolutely overwhelmed with excitment. We wen that Lisa De Bruzzi did for us recently (6-23-12) from our experience at Toyota Carlsbad. We are both absolutely overwhelmed with excitment. We went in to trade my 2003 Mercedes (our only car)in for a Rav 4 :)...I had been wanting one for my 3 grandchildren, shopping and of course our large furry dog Sedona. We never imagined that Lisa would help make it possible that John would also beable to get the Tacoma truck he so longed for for his work...I truly believe prayers and dreams do come true! Lisa's devotion to the company and her clients is a special gift, not to mention her enthusiasm and personality! It was such a pleasure to work with her, and we will definitely be referring our friends and family to Lisa De Bruzzi and Toyota Carlsbad! In addition our experience with the finance department was just has friendly and comfortable. We truly felt like family from the moment we walked onto the lot, till we drove away in our cars. Thank you Lisa & Toyota Carlsbad! More

I met with my initial salesperson for several hours, not making progress and finally asked for my keys back, I was finished, there would be no deal. Scott Busby entered the picture, he had sold my daughter making progress and finally asked for my keys back, I was finished, there would be no deal. Scott Busby entered the picture, he had sold my daughter a car the day before and her experience had been great. He came in with a smile, I'm sure trying to save the deal, but willing to negotiate. His attitude towards a difficult process was professional,calm and,yes, he did save the deal. My initial salesperson would not even present offers, her answer was a flat NO. Scott told us if you don't ask, you can't possibly get. My daughter and I left Carlsbad Toyota with 2 Prius', feeling good about the deals we had struck. More

First, let me say I ended up in Carlsbad after a terrible experience at Irvine Power Toyota. I went there with the thinking that it was close by, and also thinking that all Toyoto dealerships were the same. experience at Irvine Power Toyota. I went there with the thinking that it was close by, and also thinking that all Toyoto dealerships were the same. Not so. After four hours at Irvine, the manager didn't think I was a serious buyer, so he would not get the car on to the lot that I wanted Prius C1(it was in storage)without me signing buying paperwork! Umm what?! Sign to buy a car I have never seen or driven?? I was so insulted, and in a hurry to get a new car that I left. The next day I went to Carlsbad, long drive for me, but very worth it. My dealer Scott Busby listened to my situation, tiny tiny tiny budget, and of course I wanted the world:) we haggled for three hours. But every minute he was patient, flexible, and above all; as a girl by myself, he never treated me like a sucker. I got my car, s smokiing deal,and I met a dealer that I will personally recommend to everyone that is looking for a Yoyota. Scott- you're a cool car dealer. However; the story gets better. I got mine on 4/20/12. My mom and I went back the next day 4/21/12 and she got hers. So Toyoto Carlsbad, you have gained two loyal customers for life. Note to dealerships that don't treat car buyers properly, learn from the folks at Casrlsbad. A good recommendation can make people drive further, and bring friends and family. Thanks Carlsbad, you made a mom and daughter really happy.I don't know plural for Prius, Prui??? but we are a money saving prui family now! More