Toyota Carlsbad

Today Tony Pereira in the service dept gave us an instructional hour long description of all the buttons in our new RAV 4 XEL. We bought the new RAV elsewhere but had never received much information instructional hour long description of all the buttons in our new RAV 4 XEL. We bought the new RAV elsewhere but had never received much information on any of the buttons, Toyota app had not been set up. Thank you to Tony for calling me back, making an appointment for us and taking the time to explain things to us. There were buttons I didn't even know we had! He gave us his cell # in case we had other questions in the future. It was a lot to learn, so we may be calling him back. Thank you Tony for your excellent customer service. Donna Lugo More

Please avoid the services dept at this dealership! ! They are fraudulent and deceitful! We called them requesting a back battery for our Toyota where we were quoted only $378. They then went in and ins ! They are fraudulent and deceitful! We called them requesting a back battery for our Toyota where we were quoted only $378. They then went in and installed a hyrbid battery that we did not need for $5500. Our car is from 2012 and the battery is worth more than our car! They are now refusing to give us a refund. It seems that they are just money hungry and don’t care about their customers. More

i bought 3 cars cash and finaciened one with Toyota Carlsbad they littlerly told me i can. no longer be serviced by them and im finacing a car and paid way over 1000.000.00 in cash they cancle my appts Carlsbad they littlerly told me i can. no longer be serviced by them and im finacing a car and paid way over 1000.000.00 in cash they cancle my apptsc there lawyer refuses to respond to me so when i had to drive to toyota carlsbad i got hit , from my heart i recomend to not do business with theses people Vanessa has not done one thing to resolve anytthing it has fallken since the ceo found passed recently More

Unexpected visit to Toyota of Carlsbad this morning. Engine light was on, Keif Ramstad checked me in and was able to get the car looked at on a very busy Morning. The diagnostic team took over and Engine light was on, Keif Ramstad checked me in and was able to get the car looked at on a very busy Morning. The diagnostic team took over and found 2 codes related to the gas tank, but no problem. They reset the code and randomly test the car for reoccurrence. When I picked up the car Keif filled me in on all the details, the car is fine we could fine anything, but if it happens again just bring it back in. So far everything has been great. More

I purchased a Toyota Grand Highlander and was initially pre-approved for a 4.99% loan through my own credit union. However, the dealership pushed for a 7.99% loan, claiming it would be easy to switch back pre-approved for a 4.99% loan through my own credit union. However, the dealership pushed for a 7.99% loan, claiming it would be easy to switch back to my original rate after three months and offering a $1,000 rebate. This turned out to be misleading. Shortly after, the vehicle was recalled due to a critical airbag issue, and the sales team downplayed the severity of the recall. We now avoid driving the car because of safety concerns. The sales rep, Martin Suarez, did not handle our concerns well. He repeatedly dismissed our questions, making us feel disrespected, especially because we felt he spoke down to us as women. He even pointed out other Highlanders being held on reserve despite the recall, trying to justify that people still want the car, even though they cannot be sold. This experience has been frustrating, and I would not recommend this dealership due to the lack of transparency, poor handling of the recall, and the dismissive attitude of the staff. More

Noah Carrol, Service Advisor, was professional and kind and explained our prepaid service with added costs for replacement of any parts if needed. During the service alignment of the wheels was recommended and explained our prepaid service with added costs for replacement of any parts if needed. During the service alignment of the wheels was recommended based on the differential wear of the tires. Replacement of the filters was also recommended. We readily agreed. Noah kept us informed throughout the service and following completion discussed the services provided verified with documentation.This is the form of service we expect from Toyota that will bring us back to Toyota . More

I just brought a Toyota Corolla Cross XSE and they were super professional about it. We agreed to a price before I stepped into the dealership and they honored that with no last minute surprises. In fact, super professional about it. We agreed to a price before I stepped into the dealership and they honored that with no last minute surprises. In fact, they helped cover insurance for a few days without additional cost and also help set me up with toyota insurance. I got a good deal with a credit union for financing through them. Entire process was transparent,quick and never felt pressured at any point. Shout out to Emily(Sales) and Mandi (Finance) for taking care of my purchase. Also would like to thank Steven (Sales) for patiently sticking with me and willing to work with me for almost a month and offering me options over our email conversation while I was still deciding on the car. Not many dealerships really respond to email queries but they have one of the best in internet sales department around San Diego with prompt responses and willing to negotiate a deal over email and not pressuring me to come into the dealership until I was ready More

I bought two cars cash spending over $120,000 and I have had nonstop problems. They do not even care what they promised at the time they sold nor have they fixed anything that they said they would I bought had nonstop problems. They do not even care what they promised at the time they sold nor have they fixed anything that they said they would I bought I didn’t even negotiate I paid what I needed and when I expected, and I’ve gotten nothing from that from there, I’m absolutely disappointed and to this day, I would never suggest anyone to go to Toyota Carlsbad Use car lot or New never More

I called Toyota Carlsbad on November 29, 2023 and spoke with a service advisor. I asked this service advisor about an alignment, I asked her what they charge and she said about $146.00 and when I asked if with a service advisor. I asked this service advisor about an alignment, I asked her what they charge and she said about $146.00 and when I asked if they could check to see if I needed an alignment on my tires she said something to the effect of, "it will cost you $146.00 to have the alignment checked." and I said, so you will not check it to see if I need the alignment, she just kept repeating the same answer. I told her Firestone said they can check to see if I need an alignment, all she could say is, "well that is a different company". Just no help and very short and rude answers to my questions. She was not helpful at all. More

This dealer I will never do business with totally xx please save your time and go to an honest dealership. please save your time and go to an honest dealership. More