Toyota Carlsbad

Do not let your 84 year old mother go in for service here unless you want incomplete service and long waits with $4000 estimates with pitches for how much easier it would be to “just buy a new car”. The oil unless you want incomplete service and long waits with $4000 estimates with pitches for how much easier it would be to “just buy a new car”. The oil was never changed like she came in for. When given the opportunity to explain and/or fix, I was immediately told that I don’t have a power of attorney and that they explain d technical jargon TO AN 84 YEAR OLD WOMAN, and again, can’t/won’t speak to me because I don’t have piwer of attorney. It speaks volumes that that is what they go to when someone has questions about how the dealership treated my 84 year old mother. Dealerships really wonder why people are fed up with their antics. When questions arise about servicing, who goes to “power of attorney” so quick like that?! We all know the answer to that. A prime example of why we need elderly protective services and consumer advocate agencies. Buyer beware More

Great experience with Tony who helped us with technical stuff in on our RAV4; Very knowledgeable, patient and “Great” customer service skills. Thank you Tony. stuff in on our RAV4; Very knowledgeable, patient and “Great” customer service skills. Thank you Tony. More

Our experience with this dealership has been nothing short of perfect, professional, helpful and honest. Our 2025 Sienna was shined and ready as promised. Steven Robles was fantastic and Simon explain short of perfect, professional, helpful and honest. Our 2025 Sienna was shined and ready as promised. Steven Robles was fantastic and Simon explained the features and setup our programs and iPhones. Highly recommend Carlsbad Toyota!! More

I was deceived by providing wrong information while I bought my Honda Odyssey from them. I was buying used car first time. The sales person told me that new Honda Odyssey LX comes above 50k and he sold m bought my Honda Odyssey from them. I was buying used car first time. The sales person told me that new Honda Odyssey LX comes above 50k and he sold me used one for 26600. When I later checked the same car value, CarMax was giving me just 22k on next day.others were just giving me max. 19k. Second, when I saw the car first time, the tires were of Michelin brand but they took the car to the other side while I was doing paperwork. Then, when I reached home, I saw the tires were of geotire brand. Furthermore, they promised to give two keys, they give me 1. They told it gives city milage of 19 but the car is getting 12 in the city. My suggestion is to stay away from them. More

Today Tony Pereira in the service dept gave us an instructional hour long description of all the buttons in our new RAV 4 XEL. We bought the new RAV elsewhere but had never received much information instructional hour long description of all the buttons in our new RAV 4 XEL. We bought the new RAV elsewhere but had never received much information on any of the buttons, Toyota app had not been set up. Thank you to Tony for calling me back, making an appointment for us and taking the time to explain things to us. There were buttons I didn't even know we had! He gave us his cell # in case we had other questions in the future. It was a lot to learn, so we may be calling him back. Thank you Tony for your excellent customer service. Donna Lugo More

Please avoid the services dept at this dealership! ! They are fraudulent and deceitful! We called them requesting a back battery for our Toyota where we were quoted only $378. They then went in and ins ! They are fraudulent and deceitful! We called them requesting a back battery for our Toyota where we were quoted only $378. They then went in and installed a hyrbid battery that we did not need for $5500. Our car is from 2012 and the battery is worth more than our car! They are now refusing to give us a refund. It seems that they are just money hungry and don’t care about their customers. More

i bought 3 cars cash and finaciened one with Toyota Carlsbad they littlerly told me i can. no longer be serviced by them and im finacing a car and paid way over 1000.000.00 in cash they cancle my appts Carlsbad they littlerly told me i can. no longer be serviced by them and im finacing a car and paid way over 1000.000.00 in cash they cancle my apptsc there lawyer refuses to respond to me so when i had to drive to toyota carlsbad i got hit , from my heart i recomend to not do business with theses people Vanessa has not done one thing to resolve anytthing it has fallken since the ceo found passed recently More

Unexpected visit to Toyota of Carlsbad this morning. Engine light was on, Keif Ramstad checked me in and was able to get the car looked at on a very busy Morning. The diagnostic team took over and Engine light was on, Keif Ramstad checked me in and was able to get the car looked at on a very busy Morning. The diagnostic team took over and found 2 codes related to the gas tank, but no problem. They reset the code and randomly test the car for reoccurrence. When I picked up the car Keif filled me in on all the details, the car is fine we could fine anything, but if it happens again just bring it back in. So far everything has been great. More

I purchased a Toyota Grand Highlander and was initially pre-approved for a 4.99% loan through my own credit union. However, the dealership pushed for a 7.99% loan, claiming it would be easy to switch back pre-approved for a 4.99% loan through my own credit union. However, the dealership pushed for a 7.99% loan, claiming it would be easy to switch back to my original rate after three months and offering a $1,000 rebate. This turned out to be misleading. Shortly after, the vehicle was recalled due to a critical airbag issue, and the sales team downplayed the severity of the recall. We now avoid driving the car because of safety concerns. The sales rep, Martin Suarez, did not handle our concerns well. He repeatedly dismissed our questions, making us feel disrespected, especially because we felt he spoke down to us as women. He even pointed out other Highlanders being held on reserve despite the recall, trying to justify that people still want the car, even though they cannot be sold. This experience has been frustrating, and I would not recommend this dealership due to the lack of transparency, poor handling of the recall, and the dismissive attitude of the staff. More

Noah Carrol, Service Advisor, was professional and kind and explained our prepaid service with added costs for replacement of any parts if needed. During the service alignment of the wheels was recommended and explained our prepaid service with added costs for replacement of any parts if needed. During the service alignment of the wheels was recommended based on the differential wear of the tires. Replacement of the filters was also recommended. We readily agreed. Noah kept us informed throughout the service and following completion discussed the services provided verified with documentation.This is the form of service we expect from Toyota that will bring us back to Toyota . More