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Toyota Carlsbad

Carlsbad, CA

3.5
795 Reviews

5424 Paseo Del Norte

Carlsbad, CA

92008

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795 Reviews of Toyota Carlsbad

February 09, 2016

Honest car salesman I needed a Van to be converted for wheelchair accessibility. My wife went to Toyota of Carlsbad. At first I was hesitant of her going alone. At the ti More

by #ptsdbottles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio Tabar
Feb 09, 2016 -

Toyota Carlsbad responded

This is an amazing story, Ray. Thank you so much for taking the time to share it with all of us. I am elated to hear that Mauricio provided you with an exceptional experience despite the circumstances and that he made you feel comfortable with the entire process. This makes us so incredibly proud. Looking forward to sharing your review with our general manager, Ivan Mendelson. Thank you again for the review and thank you for serving our country. Have a wonderful week, Ray. Please do not hesitate to reach out to us if you have any questions or additional feedback. Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 04, 2016

Actually enjoyed buying a car! Well we all know buying a car can be stressful but Toyota Carlsbad had a very friendly low pressure layout and excellent salesmen. They were more worr More

by Miketoyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Robles
Feb 05, 2016 -

Toyota Carlsbad responded

Hi Mike! It's good to hear that Steven set new standards for car buying experiences! Buying a new car is an important decision, but it should be fun! Not scary or stressful. This review really was music to our ears. Thanks again for taking the time, Mike. Looking forward to seeing you in our drive for your complimentary maintenance. Have a good weekend! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 02, 2016

It was an excellent experience. The sales person, Mauricio Tabar, was professionally friendly, clear in his explanations on how the car runs and works, very knowledgeable. I appreci More

by Hayes, Rhonda1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio Tabar and Tim Stamatelaky
Feb 05, 2016 -

Toyota Carlsbad responded

Hey thanks, Rhonda! We'll be sure to let our boys, Tim and Mauricio, know that you had a great experience with them. Thank you for your business. We'll see you soon for your Toyota's complimentary maintenance :) Have a great weekend! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 01, 2016

Toyota Carlsbad ROCKS!!! The best experience ever. Martin, Adriana. Omar Ridriguez and Mandy are the best !!! From start to finish . They are an asset to Toyota Carlsbad. Wil More

by Anrecal121466
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin, Adriana, Omar Rodriguez and Mandy
Feb 05, 2016 -

Toyota Carlsbad responded

You rock! Thanks for sharing your feedback with us on Dealerrater- we really appreciate it! We will be sure to share your comments with our team. Have a nice weekend :) Sincerely, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 01, 2016

Happiest day of my life Very helpful and friendly. Was short on time and they helped me get of there on time. They helped me get the car of my dreams! More

by Xoxobee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank and Steven
Feb 05, 2016 -

Toyota Carlsbad responded

We love that the team was sensitive to your time and that we were able to get you into a new ride :) Congratulations! Hope that you're relishing that new car scent! Always remember that you can contact myself or Steven if you have any post-purchase questions come to mind! Until then, hope to see you in our service drive for your complimentary maintenance. Have a good weekend! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 01, 2016

Very professional. This is the first time I have purchased a new vehicle without feeling like I was being taken advantage of. Got straight forward answers to all my que More

by PF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Curry
Feb 01, 2016 -

Toyota Carlsbad responded

Thank you so much for the wonderful feedback. It is a shame that so many people view the car-buying experience as something filled with frustration and trouble. We do our best to counter that stereotype by providing our guests with laughs, patience, and excellent service. If you find yourself needing any post-purchase assistance, please be sure to let us know. Welcome, to our Toyota Carlsbad community!

Feb 01, 2016 -

Toyota Carlsbad responded

Thank you so much for the wonderful feedback. It is a shame that so many people view the car-buying experience as something filled with frustration and trouble. We do our best to counter that stereotype by providing our guests with laughs, patience, and excellent service. If you find yourself needing any post-purchase assistance, please be sure to let us know. Welcome, to our Toyota Carlsbad community! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

January 31, 2016

overall satisfied if there was anything I wasn't happy about it was the fact that gas was not put in the car before it was given to me, 5 minutes down the road I had to More

by McKenna_Ian08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez, Tracie Ellinwood
Feb 01, 2016 -

Toyota Carlsbad responded

Hi McKenna, Would you mind contacting me direct? I would like to chat about this further. We certainly don't want to be sending anyone out without gas! I want to find out what happened and make amends. Looking forward to hearing from you. Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

January 30, 2016

New car purchase. This was the quickest, easiest transaction I've ever had. I feel we got a great deal and great service. Robert Wynn was the salesman. More

by Theresav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Wynn
Feb 01, 2016 -

Toyota Carlsbad responded

Thank you for your kind words. Fast and efficient is what we aim for when providing guests like you with a memorable experience. Excited to welcome you to our Toyota Carlsbad family :) If you ever find yourself having any questions or concerns, do let us know. Have a great week! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

January 29, 2016

Duff Joy is excellent Duff Joy is so helpful went over all my options without ever making me feel pressured. Excellent experience and will be coming back. Thank you so much More

by 2lllovebugs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duff Joy & David
Feb 01, 2016 -

Toyota Carlsbad responded

Good Morning and thank you for sharing your feedback with us! We are happy to hear that Duff provided you with an exceptional experience. Looking forward to continuing to exceed your expectations in the future. Have a great week! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

January 28, 2016

Great Experience I have purchased 2 vehicles and I just want to say I got the best deal! Had a great experience and I have referred several family members and friends! More

by AldoandMayda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matin and Adriana Lopez
Jan 28, 2016 -

Toyota Carlsbad responded

Aldo and Mayda- Thank you so much for taking the time to write this review! We really appreciate it :D Happy to hear that you had a great experience with Martin and Adriana- looking forward to providing your friends and family with the same. Oh, and congratulations on your new vehicles! Please do not hesitate to contact myself or Martin if you have any post-purchase questions or if you would like to set up a one-on-one to go over the vehicle features. Best, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

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