Family Hyundai

Staff, Ken very knowledgeable and helpful. I love coming to this facility. Always clean and feels safe. Ken always tells me what's going on with my car and he has told me additional things tha I love coming to this facility. Always clean and feels safe. Ken always tells me what's going on with my car and he has told me additional things that need to be done. He's always very kind. More

I rarely write negative reviews, and I have intentionally waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I ha waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I have been a consistent service customer at Family Hyundai. During that time, my vehicle underwent a complete engine replacement under Hyundai's warranty. I appreciated that the engine replacement was completed, and I have never disputed that the dealership performed that repair. My disappointment is not with the fact that repairs were made it is with what happened afterward and how my concerns were handled. Following the engine replacement, I continued experiencing issues with the vehicle, including overheating and other mechanical concerns. Rather than assuming something was wrong, I repeatedly returned to the dealership, described the symptoms, and asked if there was anything else that needed to be inspected or repaired. Whenever maintenance or repairs were recommended that were my responsibility, I approved them and paid for them. I was never looking for free repairs. I was looking for accurate diagnosis, thorough inspections, and honest guidance. Throughout this process, I remained patient and respectful with the service staff. I never raised my voice or became hostile. My expectation was simply that my concerns would receive the same level of attention that I gave to maintaining the vehicle. My final conversation with management was disappointing. Instead of discussing whether the recurring issues could be related to components surrounding the engine replacement or acknowledging that I had repeatedly brought concerns to the dealership, the discussion focused almost entirely on the vehicle's mileage, that the replacement engine warranty had expired, and that, in the manager's opinion, transmissions generally last around 100,000 miles. The overall message I received was that I now needed to "take responsibility" for the vehicle. What was missing from that conversation was any meaningful discussion of the concerns I had been reporting over time or any acknowledgment that I had consistently relied on the dealership's recommendations. I asked what needed to be done, authorized recommended work, and returned whenever something didn't seem right. I understand that vehicles wear out and that warranties have limits. I also understand that not every mechanical problem is the dealership's responsibility. However, I believe customers deserve more than a conversation centered solely on mileage and expired warranties after years of documented service visits and repeated reports of ongoing issues. I hope Family Hyundai takes this review as constructive feedback. My expectation was never perfection. It was accountability, thorough communication, and a willingness to fully investigate recurring concerns rather than simply pointing to the odometer. Based on my experience, I cannot recommend Family Hyaundai as a business, sales, finance, or service departments. More

Overall great experience and customer service from Colin. I was able to get my car serviced in a timely manner. I was able to get my car serviced in a timely manner. More

I would recommend this Dealership to everyone. The folks that work here, especially Ricky G. are the nicest and most honest (IMO)..If you make an appt , they are always on time. You receive update The folks that work here, especially Ricky G. are the nicest and most honest (IMO)..If you make an appt , they are always on time. You receive updates as things are being worked on. More

The visit was pleasant, not pressured to make a decision to buy. I would recommend Family Hyundai to buy. I would recommend Family Hyundai More

Ease of check, service, and being kept updated on progress Car was serviced in the time I was promised progress Car was serviced in the time I was promised More

They have been very helpful and made buying a car very easy. I am very happy with the services they provide. easy. I am very happy with the services they provide. More

Colin provided excellent service. Experience was outstanding. I will continue to bring my cars there for service. Experience was outstanding. I will continue to bring my cars there for service. More

Excellent service. Knowledgeable n friendly. Done ?? I will continue to bring both of my cars there for service. Knowledgeable n friendly. Done ?? I will continue to bring both of my cars there for service. More

Kind, friendly efficient service. I wasn’t planning on buying a kind of day, but I found everything that I wanted. I wasn’t planning on buying a kind of day, but I found everything that I wanted. More