Graham Watson

I rarely write negative reviews, and I have intentionally waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I ha waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I have been a consistent service customer at Family Hyundai. During that time, my vehicle underwent a complete engine replacement under Hyundai's warranty. I appreciated that the engine replacement was completed, and I have never disputed that the dealership performed that repair. My disappointment is not with the fact that repairs were made it is with what happened afterward and how my concerns were handled. Following the engine replacement, I continued experiencing issues with the vehicle, including overheating and other mechanical concerns. Rather than assuming something was wrong, I repeatedly returned to the dealership, described the symptoms, and asked if there was anything else that needed to be inspected or repaired. Whenever maintenance or repairs were recommended that were my responsibility, I approved them and paid for them. I was never looking for free repairs. I was looking for accurate diagnosis, thorough inspections, and honest guidance. Throughout this process, I remained patient and respectful with the service staff. I never raised my voice or became hostile. My expectation was simply that my concerns would receive the same level of attention that I gave to maintaining the vehicle. My final conversation with management was disappointing. Instead of discussing whether the recurring issues could be related to components surrounding the engine replacement or acknowledging that I had repeatedly brought concerns to the dealership, the discussion focused almost entirely on the vehicle's mileage, that the replacement engine warranty had expired, and that, in the manager's opinion, transmissions generally last around 100,000 miles. The overall message I received was that I now needed to "take responsibility" for the vehicle. What was missing from that conversation was any meaningful discussion of the concerns I had been reporting over time or any acknowledgment that I had consistently relied on the dealership's recommendations. I asked what needed to be done, authorized recommended work, and returned whenever something didn't seem right. I understand that vehicles wear out and that warranties have limits. I also understand that not every mechanical problem is the dealership's responsibility. However, I believe customers deserve more than a conversation centered solely on mileage and expired warranties after years of documented service visits and repeated reports of ongoing issues. I hope Family Hyundai takes this review as constructive feedback. My expectation was never perfection. It was accountability, thorough communication, and a willingness to fully investigate recurring concerns rather than simply pointing to the odometer. Based on my experience, I cannot recommend Family Hyaundai as a business, sales, finance, or service departments. More

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Awesome service ! !! Great people, fast friendly service. Been servicing at Family since 2013. Big thanks to Jo Ana, Collin, Joe T, Matt, and the rest of the crew. Back !! Great people, fast friendly service. Been servicing at Family since 2013. Big thanks to Jo Ana, Collin, Joe T, Matt, and the rest of the crew. Back in 6 months. More

by coolstuff91 Verified Customer Verified Customer

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Bad experience with Maverick in finance. He was pushy and insulting. I let Family Hyundai know and I received no follow up from the General Manager. He was pushy and insulting. I let Family Hyundai know and I received no follow up from the General Manager. More

by karenej65 Verified Customer Verified Customer

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VERY PROFESSIONAL, YET VERY FRIENDLY. A GREAT SUPPORT STAFF. CAN'T REMEMBER THE NAME OF THE PERSON WHO EXPLAINED MY CAR NEEDS AND SET AN APPOINTMENT FOR ME. A GREAT SUPPORT STAFF. CAN'T REMEMBER THE NAME OF THE PERSON WHO EXPLAINED MY CAR NEEDS AND SET AN APPOINTMENT FOR ME. More

by OZ59MAN Verified Customer Verified Customer

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We've been dealing with difficulties since 2024. No response from management. We've made over 20 attempts to reach someone for assistance. No response from management. We've made over 20 attempts to reach someone for assistance. More

by jorjor1484 Verified Customer Verified Customer

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Consistent reasonable prices along with great service department. I'm very satisfied with my eight years of being a customer. department. I'm very satisfied with my eight years of being a customer. More

by ayrshire2 Verified Customer Verified Customer

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Dealership is been very nice and sales people are awesome 👌. My salesman Ricky Gushi and also Al. 👌. My salesman Ricky Gushi and also Al. More

by RONRAYHILL Verified Customer Verified Customer

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I serviced my Hyundai Sonata and upon my arrival I was greeted by Colin Simmons, who has been taking care of my vehicle for the past 10 years. I always feel that Colin is making sure my Sonata is getting greeted by Colin Simmons, who has been taking care of my vehicle for the past 10 years. I always feel that Colin is making sure my Sonata is getting the best service. I was in for a routine oil change and the time went by so fast I could not believe my car was ready. Colin reviewed my inspection report and was pleased to drive off in a much cleaner car than I brought in. I feel that my Sonata is getting the best service at Family Hyundai where I purchased it from. More

by Sue D Verified Customer Verified Customer

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The service department is great. Brian always takes care of us.Make sure that the car is repaired.Does a good job with our oil changing?Keeps our appointments up to date.We really app Brian always takes care of us.Make sure that the car is repaired.Does a good job with our oil changing?Keeps our appointments up to date.We really appreciate the work that brian does for us More

by GOG1007587 Verified Customer Verified Customer

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I has a wonderful experience buying my car with Isaiah. Trade in and sales experience was beyond my expectations and I walked out the door with a new car! Trade in and sales experience was beyond my expectations and I walked out the door with a new car! More

by mpartynski Verified Customer Verified Customer

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