Graham Watson
Graham Watson at Family Hyundai
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Graham Watson

General Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.6
371 Reviews

Dealership Experience

15 yrs, 1 mo

Industry Experience

28 yrs, 2 mos

Languages Spoken

English English

4.6

371 Reviews

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371 Reviews of Graham Watson

May 30, 2024

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Employee Rating

Prompt and courteous personnel. Techs are all knowledgeable ..services are completed when they tell yoy More

by SIOUXZ2000
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2024

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 28, 2024

Dealership Rating
Employee Rating

Brought my Hyundai Tucson in for service ( oil change & tire rotation) got in and out in an hour even with a FREE car wash👍😁 More

by shannon_shannon96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 22, 2024

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Explained thoroughly everything about the features on my car. She is very knowledgable and patient. More

by SIOUXZ2000
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
May 29, 2024

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 10, 2024

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Employee Rating

This dealership is the worst dealership in terms of customer service I've ever been to. The general managers are disrespectful and are forcing me to fix a 6,555.28 repair by myself and they won't help More

by Indebtbyhyundai
Recommend Dealer
No
May 13, 2024

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 25, 2024

Indebtbyhyundai responded

Hello everyone. I still have not gotten a response from Hyundai. There letting me slowly kill my damaged car I’ve been having panic attacks and anxiety attacks for the past week two weeks trying to figure this out. I responded to Hyundai on here the same exact day in private and I haven’t been reached out to since. It’s like you guys hate your customers and don’t care about there situation. All of your general managers at this location are disrespectful. All of your service people say they’ll call back but never do. I am bursting my limit with this situation. Hyundai you have destroyed a customer’s financial situation and you’ve destroyed a customer’s mental health. I wasn’t offered an extended warranty. I wasn’t even offered a 1 percent discount on the repair. They didn’t tell me “as is”. They legally ruined my life. I can't afford a 6,555 dollar repair. I could barely afford the car when I was at dealership now I owe this much in repairs? You people are sick, twisted, unethical, corrupt, and incompetent. Word of advice Hyundai. Don’t screw over your customers. (It’s been 11 days since I’ve gotten a reply from Hyundai; they reply and don’t help in hopes to make there image look better)

May 25, 2024

Indebtbyhyundai responded

I personally recommend everyone to buy a broken car off a bum on the street. At least the bum would try to help with some repairs.

April 22, 2024

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Employee Rating

The service department is outstanding whenever we go there they always take care of us make sure that our car is maintained well Bryan always takes care of us More

by GOG1007587
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Brian and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

April 21, 2024

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Tj and his whole service department are very courteous and professional. Kudos to the man in charge !! More

by IVANA.BLAGOJEVIC21
Service Price Transparency
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Recommend Dealer
Yes
Apr 22, 2024

Family Hyundai responded

We are very happy to hear that TJ and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 10, 2024

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Employee Rating

In the need of a jam, family Hyundai was awesome to get us in at the last minute to Get our maint in before we left for our trip! We know dealerships are crazy booked but they were amazing to go above and More

by Ghaenke3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 07, 2024

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This is by far the best dealership I’ve ever bought a car from. I love the staff, they treat you just like the name says- FAMILY!!! More

by KEVIN.MESSENGER
Sales Price Transparency
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Recommend Dealer
Yes
Apr 08, 2024

Family Hyundai responded

Thank you, Kevin, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Family Hyundai are glad to have you as a customer.

March 09, 2024

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Employee Rating

I had a horrible experience with the staff and the sales men Jose. We came in, found a car immediately and went straight to start the buying process. At the very last second before putting down our down pay More

by Ashley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 13, 2024

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, Ashley, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 25, 2024

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Employee Rating

Fabulous. Have purchased several cars within our family and have never been disappointed!! Love our new car!! More

by Peggy30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 25, 2024

Family Hyundai responded

Thank you, Peggy, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Congratulations on your new vehicle! We look forward to working with you again!

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