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2265 Reviews of Colin Simmons
June 29, 2026
I rarely write negative reviews, and I have intentionally waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I ha waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I have been a consistent service customer at Family Hyundai. During that time, my vehicle underwent a complete engine replacement under Hyundai's warranty. I appreciated that the engine replacement was completed, and I have never disputed that the dealership performed that repair. My disappointment is not with the fact that repairs were made it is with what happened afterward and how my concerns were handled. Following the engine replacement, I continued experiencing issues with the vehicle, including overheating and other mechanical concerns. Rather than assuming something was wrong, I repeatedly returned to the dealership, described the symptoms, and asked if there was anything else that needed to be inspected or repaired. Whenever maintenance or repairs were recommended that were my responsibility, I approved them and paid for them. I was never looking for free repairs. I was looking for accurate diagnosis, thorough inspections, and honest guidance. Throughout this process, I remained patient and respectful with the service staff. I never raised my voice or became hostile. My expectation was simply that my concerns would receive the same level of attention that I gave to maintaining the vehicle. My final conversation with management was disappointing. Instead of discussing whether the recurring issues could be related to components surrounding the engine replacement or acknowledging that I had repeatedly brought concerns to the dealership, the discussion focused almost entirely on the vehicle's mileage, that the replacement engine warranty had expired, and that, in the manager's opinion, transmissions generally last around 100,000 miles. The overall message I received was that I now needed to "take responsibility" for the vehicle. What was missing from that conversation was any meaningful discussion of the concerns I had been reporting over time or any acknowledgment that I had consistently relied on the dealership's recommendations. I asked what needed to be done, authorized recommended work, and returned whenever something didn't seem right. I understand that vehicles wear out and that warranties have limits. I also understand that not every mechanical problem is the dealership's responsibility. However, I believe customers deserve more than a conversation centered solely on mileage and expired warranties after years of documented service visits and repeated reports of ongoing issues. I hope Family Hyundai takes this review as constructive feedback. My expectation was never perfection. It was accountability, thorough communication, and a willingness to fully investigate recurring concerns rather than simply pointing to the odometer. Based on my experience, I cannot recommend Family Hyaundai as a business, sales, finance, or service departments. More
by ViToAsh
Other Employees Tagged: Graham Watson, Ricky Gushi, TJ Schmitt, Mike Majors , Matthew Casey
Verified CustomerJune 12, 2026
Made an appointment for a simple oil change and tire rotation. Two and a half hours for an oil change?? After two hours I walked up to the person at the check in. She checked went to check on the car. T rotation. Two and a half hours for an oil change?? After two hours I walked up to the person at the check in. She checked went to check on the car. Then she came back and someone came up and handed her a paper. She said it was for my car. So they hadn't even started on it after 2 hours!! Meanwhile, people who came in way after me already left so it's not because they were that backed up. They obviously just forgot about it. If you don't want to spend 2 and a half hours waiting for a simple oil change don't go here. It's not the first time I've waited a long time at this place either but this was the longest. They're terrible. More
by Hello1111
May 31, 2026
Appreciated Colin taking me into the repair area and having the mechanic show me a problem that needed immediate attention that I had not expected. Thanks To Colin and the mechanic ???? having the mechanic show me a problem that needed immediate attention that I had not expected. Thanks To Colin and the mechanic ???? More
by zdxm09
Other Employees Tagged: Colin Simmons
May 28, 2026
You guys were great very courteous and I didn’t have to wait long thanks again wait long thanks again More
by MCCOYDAN1943
Other Employees Tagged: Michael Kratschmer
May 16, 2026
Service was performed quickly. got appointment very quickly.was very satisfied with my experience. Will return. got appointment very quickly.was very satisfied with my experience. Will return. More
by g.kelso
Other Employees Tagged: Michael Kratschmer
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