Ricky Gushi

I rarely write negative reviews, and I have intentionally waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I ha waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I have been a consistent service customer at Family Hyundai. During that time, my vehicle underwent a complete engine replacement under Hyundai's warranty. I appreciated that the engine replacement was completed, and I have never disputed that the dealership performed that repair. My disappointment is not with the fact that repairs were made it is with what happened afterward and how my concerns were handled. Following the engine replacement, I continued experiencing issues with the vehicle, including overheating and other mechanical concerns. Rather than assuming something was wrong, I repeatedly returned to the dealership, described the symptoms, and asked if there was anything else that needed to be inspected or repaired. Whenever maintenance or repairs were recommended that were my responsibility, I approved them and paid for them. I was never looking for free repairs. I was looking for accurate diagnosis, thorough inspections, and honest guidance. Throughout this process, I remained patient and respectful with the service staff. I never raised my voice or became hostile. My expectation was simply that my concerns would receive the same level of attention that I gave to maintaining the vehicle. My final conversation with management was disappointing. Instead of discussing whether the recurring issues could be related to components surrounding the engine replacement or acknowledging that I had repeatedly brought concerns to the dealership, the discussion focused almost entirely on the vehicle's mileage, that the replacement engine warranty had expired, and that, in the manager's opinion, transmissions generally last around 100,000 miles. The overall message I received was that I now needed to "take responsibility" for the vehicle. What was missing from that conversation was any meaningful discussion of the concerns I had been reporting over time or any acknowledgment that I had consistently relied on the dealership's recommendations. I asked what needed to be done, authorized recommended work, and returned whenever something didn't seem right. I understand that vehicles wear out and that warranties have limits. I also understand that not every mechanical problem is the dealership's responsibility. However, I believe customers deserve more than a conversation centered solely on mileage and expired warranties after years of documented service visits and repeated reports of ongoing issues. I hope Family Hyundai takes this review as constructive feedback. My expectation was never perfection. It was accountability, thorough communication, and a willingness to fully investigate recurring concerns rather than simply pointing to the odometer. Based on my experience, I cannot recommend Family Hyaundai as a business, sales, finance, or service departments. More

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I would recommend this Dealership to everyone. The folks that work here, especially Ricky G. are the nicest and most honest (IMO)..If you make an appt , they are always on time. You receive update The folks that work here, especially Ricky G. are the nicest and most honest (IMO)..If you make an appt , they are always on time. You receive updates as things are being worked on. More

by dz1900 Verified Customer Verified Customer

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Ricky Gushi was very professional and helpful. He took the time to answer all of our questions, and even came in on his scheduled day off to review the features of our 2026 Santa Fe when we came He took the time to answer all of our questions, and even came in on his scheduled day off to review the features of our 2026 Santa Fe when we came to pick it up. More

by momsie007 Verified Customer Verified Customer

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Maverick in finance would not take no for an answer when trying to sell a VSC. He was also trying to sell third party VSC that would’ve cost $800 more than Hyundai’s. He didn’t even show me Hyundai’s extend trying to sell a VSC. He was also trying to sell third party VSC that would’ve cost $800 more than Hyundai’s. He didn’t even show me Hyundai’s extended warranty or told me that it even existed. Would not stop giving me anecdote after anecdote on why it’s a good idea to purchase an VSC after I kept saying I’ll think about it and to stop asking about it. My mother had to eventually lie to say we have an appointment to get to so he would stop, it was that persistent. Please take no for an answer. Kinda ruined the experience in general. Then, I was told by my salesman, Ricky, that I would have free Bluelink for life which ended up being false. They also said they would set up Bluelink for me but Ricky told me he was too busy and to do it myself. It’s no biggie to do it myself, but when I’m told a dealership is going to take care of something, I expect that to happen. On top of that, I accidentally left some items in my trade in car (yes, 100% my fault). Ricky said he would ship it out 3 times now and has yet to. More

by gbshay99 Verified Customer Verified Customer

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Fair conversation, straight to the point, focused on building a relationship before.closing the deal building a relationship before.closing the deal More

by olivermar.usa Verified Customer Verified Customer

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A dealership staffed with professional, courteous, and friendly personnel in an accommodating modern facility. Mr. Ricky Gushi epitomizes your organization and what it stands for, excellence. friendly personnel in an accommodating modern facility. Mr. Ricky Gushi epitomizes your organization and what it stands for, excellence. More

by palehose407 Verified Customer Verified Customer

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I liked Ricky a lot he seemed pretty genuine. The finance department was not good. I had to come back to rewrite the bill of sales as they would not put my down payment in the bill of sale.They w The finance department was not good. I had to come back to rewrite the bill of sales as they would not put my down payment in the bill of sale.They wanted me to give the down payment to the Lien holder and they said no I am financing more money.I am from Wisconsin. so another trip to Tinley park that I didn't need to drive . They charged me 309 for plates and license. I said several times I am transferring my plates not getting new plates. I was told by the guy writing the BOS would be reimbursed through the DMV. I had my lien holder call with me on the line recording. Lien holder asked about the license and plates. The person said they didn't charge me and I said yes 309. And then they had the person who wrote up the bill of sale. He yelled at me that he explained it to me several times which I reiterated you told me the DMV would reimburse me and they do not. They reimburse the dealership and you guys have to reimburse meHe said then let's cancel this deal now I am done I went round and round with you. I had Mike Ruffolo and Ricky say that the title goes to Madison and they contact me for my new plates. AGAIN I said I am transferring plates. Again they told me the DMV will reimburse me . I said they will reimburse you not me. He said if we owe any money you will get it as it is illegal to keep it. I just wanted the title and I would take care of it myself. It made me uncomfortable as it seemed no one could give me a straight answer. Mike Ruffolo and Ricky were ok. The finance guy was not. If he did explain it to me I didn't understand. I buy in Wisconsin and take care of that part myself. So I am hoping I do get reimbursed any money that I paid them for license and plates. The fact that this person yelled at me on a recording made me feel very uncomfortable . The lien holder felt the same. I was unsure of keeping the car. I did go to DMV explained the situation. They said call them see if the title goes to DMV in Madison or me. No one returned my call. I figured now I am on my own. Not sure if I would . I would go there and explain before they write up the bill of sale if you are putting money down make sure they its written in and that you leave with the title and deal with the plates yourself. Otherwise I would not recommend going to another state to be talked to like that. More

by KRITACCA Verified Customer Verified Customer

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I have been purchasing Hyundai vehicles from Family for eighteen years, and so have my two sons. The service department is the best. eighteen years, and so have my two sons. The service department is the best. More

by EDWARDSCULLY2 Verified Customer Verified Customer

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I love family Hyundai . They make sure they get you in and out . They also have snacks & hot coffee while you wait . They friendly in nice great work Family Hyundai They make sure they get you in and out . They also have snacks & hot coffee while you wait . They friendly in nice great work Family Hyundai More

by LATONYADAVIS19 Verified Customer Verified Customer

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Always great service, eager to help and a smile on everyone’s face which is why I picked this place everyone’s face which is why I picked this place More

by eegs57 Verified Customer Verified Customer

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