TJ Schmitt

I rarely write negative reviews, and I have intentionally waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I ha waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I have been a consistent service customer at Family Hyundai. During that time, my vehicle underwent a complete engine replacement under Hyundai's warranty. I appreciated that the engine replacement was completed, and I have never disputed that the dealership performed that repair. My disappointment is not with the fact that repairs were made it is with what happened afterward and how my concerns were handled. Following the engine replacement, I continued experiencing issues with the vehicle, including overheating and other mechanical concerns. Rather than assuming something was wrong, I repeatedly returned to the dealership, described the symptoms, and asked if there was anything else that needed to be inspected or repaired. Whenever maintenance or repairs were recommended that were my responsibility, I approved them and paid for them. I was never looking for free repairs. I was looking for accurate diagnosis, thorough inspections, and honest guidance. Throughout this process, I remained patient and respectful with the service staff. I never raised my voice or became hostile. My expectation was simply that my concerns would receive the same level of attention that I gave to maintaining the vehicle. My final conversation with management was disappointing. Instead of discussing whether the recurring issues could be related to components surrounding the engine replacement or acknowledging that I had repeatedly brought concerns to the dealership, the discussion focused almost entirely on the vehicle's mileage, that the replacement engine warranty had expired, and that, in the manager's opinion, transmissions generally last around 100,000 miles. The overall message I received was that I now needed to "take responsibility" for the vehicle. What was missing from that conversation was any meaningful discussion of the concerns I had been reporting over time or any acknowledgment that I had consistently relied on the dealership's recommendations. I asked what needed to be done, authorized recommended work, and returned whenever something didn't seem right. I understand that vehicles wear out and that warranties have limits. I also understand that not every mechanical problem is the dealership's responsibility. However, I believe customers deserve more than a conversation centered solely on mileage and expired warranties after years of documented service visits and repeated reports of ongoing issues. I hope Family Hyundai takes this review as constructive feedback. My expectation was never perfection. It was accountability, thorough communication, and a willingness to fully investigate recurring concerns rather than simply pointing to the odometer. Based on my experience, I cannot recommend Family Hyaundai as a business, sales, finance, or service departments. More

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Work was done quickly and correctly with courtesy and nice regard for my time. Thank you, Family Hyundai. Ray Mackey nice regard for my time. Thank you, Family Hyundai. Ray Mackey More

by RAYMACKEY Verified Customer Verified Customer

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NOTHING BUT ALWAYS TAKEN CARE OF REALLY HAVE NOTHING TO COMPLAIN ABOUT KEEP UP THE GREAT WORK COMPLAIN ABOUT KEEP UP THE GREAT WORK More

by printmrt Verified Customer Verified Customer

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Service was fine but oil change took 2 hours. . waiting room was very nice and maintenance staff friendly, . waiting room was very nice and maintenance staff friendly, More

by MARGARET_STRAND Verified Customer Verified Customer

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Should’ve had to be back in there already. The first time I stopped there the clerk could have fixed the problem. The first time I stopped there the clerk could have fixed the problem. More

by minarik9134 Verified Customer Verified Customer

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The service representative was very belittling and unprofessional, clicking his pen repeatedly during our conversation, asking if we read our entire automobiles manual. He kept referring to the manual unprofessional, clicking his pen repeatedly during our conversation, asking if we read our entire automobiles manual. He kept referring to the manual stating that it clearly explains. We are supposed to be burning oil how to high rate. More

by VELAZQUEZABC Verified Customer Verified Customer

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Good quick service Friendly people will go back for sure always fair with pricing will tell my friends about my experience always fair with pricing will tell my friends about my experience More

by samonski8232 Verified Customer Verified Customer

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Awesome service ! !! Great people, fast friendly service. Been servicing at Family since 2013. Big thanks to Jo Ana, Collin, Joe T, Matt, and the rest of the crew. Back !! Great people, fast friendly service. Been servicing at Family since 2013. Big thanks to Jo Ana, Collin, Joe T, Matt, and the rest of the crew. Back in 6 months. More

by coolstuff91 Verified Customer Verified Customer

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Very knowledgeable, non pushy and captain, you advised of what's going on and very clean waiting area what's going on and very clean waiting area More

by ROBERT10355 Verified Customer Verified Customer

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Service could’ve fixed the problem with my first visit. Only had the car 6 days. This should never have happened Only had the car 6 days. This should never have happened More

by minarik9134 Verified Customer Verified Customer

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