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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

June 04, 2026

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Employee Rating

Reliable service. If I had any questions they had questions. Will get my oil change here every time More

by ODIS.EDWARDS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2026

Family Hyundai responded

We’re glad our team was ready to answer your questions during your Hyundai Santa Fe oil change. Thank you for choosing us for your maintenance and we look forward to your next visit.

May 28, 2026

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Employee Rating

You guys were great very courteous and I didn’t have to wait long thanks again More

by MCCOYDAN1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

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May 28, 2026

Family Hyundai responded

Thank you for noting our team’s courteous service and quick turnaround. We’re happy to hear your Hyundai is performing well. Feel free to reach out if we can assist you again.

May 16, 2026

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Service was performed quickly. got appointment very quickly.was very satisfied with my experience. Will return. More

by g.kelso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

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May 16, 2026

Family Hyundai responded

Thank you for your kind feedback on your Hyundai Sonata service. We’re glad the quick appointment scheduling and efficient work met your expectations. We look forward to helping you again.

May 06, 2026

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Work was done quickly and correctly with courtesy and nice regard for my time. Thank you, Family Hyundai. Ray Mackey More

by RAYMACKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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May 06, 2026

Family Hyundai responded

Thank you for noting how quickly and accurately our team handled your service. It’s great to hear we respected your time throughout the process. We appreciate you trusting us with your Hyundai.

April 28, 2026

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NOTHING BUT ALWAYS TAKEN CARE OF REALLY HAVE NOTHING TO COMPLAIN ABOUT KEEP UP THE GREAT WORK More

by printmrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Apr 28, 2026

Family Hyundai responded

Thank you for trusting us with your Hyundai Tucson service. It’s fantastic to hear our team consistently takes great care of you. We look forward to serving you again soon.

April 27, 2026

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Employee Rating

Hello, great service nice clean facility! People were very nice . The service person explained about all the services for my car. Also, there was some type of recalls so they took care of More

by evanskyran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I hope I have the last name correct.

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Apr 27, 2026

Family Hyundai responded

It’s wonderful to hear you found our facility clean and our team helpful. Michael is glad to have explained all the services for your Hyundai Tucson and addressed the recall. Thank you for sharing your experience.

April 03, 2026

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Employee Rating

Service was fine but oil change took 2 hours. . waiting room was very nice and maintenance staff friendly, More

by MARGARET_STRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Apr 05, 2026

Family Hyundai responded

Thanks for sharing your thoughts about your experience. We appreciate your business, Margaret, and hope to see you again soon!

April 01, 2026

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Employee Rating

Should’ve had to be back in there already. The first time I stopped there the clerk could have fixed the problem. More

by minarik9134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Apr 04, 2026

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 27, 2026

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Employee Rating

The service representative was very belittling and unprofessional, clicking his pen repeatedly during our conversation, asking if we read our entire automobiles manual. He kept referring to the manual More

by VELAZQUEZABC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Mike Majors

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Apr 01, 2026

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 25, 2026

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Employee Rating

Good quick service Friendly people will go back for sure always fair with pricing will tell my friends about my experience More

by samonski8232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Mar 26, 2026

Family Hyundai responded

Thank you for sharing your experience with our quick service and friendly team. We appreciate you mentioning our fair pricing and look forward to caring for your Hyundai on your next visit.

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