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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
744 Reviews
4.4

744 Reviews

Write a Review

744 Reviews of Michael Kratschmer

June 10, 2024

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Check in for my appointment on time. After being checked in. I enjoyed some refreshments and TV. More

by markholder66
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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June 09, 2024

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Service Department is the best. Worth traveling to. Polite, informative can be trusted to provide great service. More

by mcallahan722
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Recommend Dealer
Yes

Other Employees Tagged: Larry Edwards, Mike Majors

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Jun 09, 2024

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 07, 2024

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Great experience always do! ! Ricky was great! Been there before and never had a bad experience not once!! More

by kimonik
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Al Pellizzeri, Jason Lechowicz, TJ Schmitt, Toni Ivanovic, Mike Majors, Scott Lupo, Robbie Watson, Marc Dabaco

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Jun 09, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Ricky and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

June 05, 2024

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Excellent service! Issue was addressed and resolved…all of under warranty. I live over 20 miles away and pass another Hyundai dealer but it was worth it! More

by IMISSU4REAL
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jun 06, 2024

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

June 05, 2024

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Brought my wife’s car in for servicing. Service writer very courteous and polite. Got in and out in a timely fashion. Very happy More

by TAMMYLIPUMA
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jun 06, 2024

Family Hyundai responded

Tammy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 05, 2024

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Service has always met my expectations. Staff is courtesy and accommodating. I like this dealership. More

by L.ECHOLS
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Yes
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Jun 06, 2024

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

June 03, 2024

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I feel my last service took longer than I expected. Two reason I pick this facility is the quality of service and the repairs are done in timely fashion. More

by knethabrown
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Austin Osabuohien

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Jun 03, 2024

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Colin, Austin, and Michael. We're glad to hear we delivered such a great experience!

May 30, 2024

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Prompt and courteous personnel. Techs are all knowledgeable ..services are completed when they tell yoy More

by SIOUXZ2000
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, Al Pellizzeri, TJ Schmitt, Mike Majors, Maverick Watson, Robbie Watson

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May 31, 2024

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 28, 2024

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Brought my Hyundai Tucson in for service ( oil change & tire rotation) got in and out in an hour even with a FREE car wash👍😁 More

by shannon_shannon96
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, Al Pellizzeri, TJ Schmitt

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May 29, 2024

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 25, 2024

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We have been going for service for the past 3 years. It's always a great service. More

by meli32576
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

Helpful
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May 29, 2024

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

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