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Family Hyundai
Tinley Park, IL
9,803 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service.
Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 9,803 reviews
Verified Customer
April 22, 2026
Friendly, professional and knowledgeable service reps. clean and comfortable waiting area. so far the quality of work has been very good. clean and comfortable waiting area. so far the quality of work has been very good. More
by jdheeney
Employees Worked With
Nick, Bryan Schultz, Jo ana Gonzalez
April 21, 2026
I had a 7:00 AM service appointment. Within 30 minutes of arrival, I was told my vehicle would be serviced. I was provided a loaner vehicle and informed that someone would contact me tha Within 30 minutes of arrival, I was told my vehicle would be serviced. I was provided a loaner vehicle and informed that someone would contact me that afternoon with findings on my vehicle. At 1:00 PM, having received no contact, I called the dealership for a status update. I was told by the service team that my service specialist had been paged but could not be found. At 2:00 PM, I returned to the dealership to return the loaner and inquire about my vehicle. A service team member informed me that no one had looked at the vehicle yet. When I noted that seven hours had passed since my appointment, the service team member stated that appointments were backed up and that someone would contact me at some point. When I dropped the vehicle off, I activated valet mode. After seven hours, the vehicle had been moved a total of 400 feet. Three days after the appointment, following an interaction with the dealership’s AI assistant regarding my visit, a service manager called to ask why I had rated the dealership zero out of ten. When I detailed my experience, the manager stated that I never had an appointment and what he had been told did not align with my account. Essentially eluding to me lying. At multiple points during the conversation, I had to ask the manager to stop interrupting me and dismissing my account before I could finish explaining my experience. The resolution provided from the manager was that he would “look into it.” More
by RB
Employees Worked With
Don’t know
April 21, 2026
I had my free oil change and had my horn checked because it wasn’t working. They ordered the parts and I brought my car back the next week and it was fixed! Great experience!! it wasn’t working. They ordered the parts and I brought my car back the next week and it was fixed! Great experience!! More
by PEGGYJO1966
Employees Worked With
Nate in service 5 stars
April 21, 2026
The service as well as the sales personnel are unmatched in quality, follow-up/customer care and consistency. in quality, follow-up/customer care and consistency. More
by edithwatt2
