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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,710 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,710 reviews

March 30, 2026

Everyone is always so friendly and helpful! They were able to provide me with a loaner car while mine was being worked on More

by Donna B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing! We’re glad our team could help with a loaner vehicle while working on your Chevrolet Trailblazer, and that you felt welcomed throughout the visit. Edison, Christopher, Angie, Jacqueline, and Pamela are thrilled to know their efforts made a difference. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

March 25, 2026

The service was fast and efficient. The team fixed everything and were attentive to my issues and concerns More

by dr01420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2026 -

Colonial West Chevrolet of Fitchburg responded

It’s great to know our service team addressed your concerns efficiently on your Cadillac CTS. Our crew took care to fix everything and stayed attentive throughout. Thank you for trusting us with your vehicle. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

March 23, 2026

Thank you for the work that got done on the truck, I very much appreciate it. You guys did a great job! More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words, Maria! I truly appreciate your feedback and am thrilled to hear that you are satisfied with the work done on your truck. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 21, 2026

Got my car in for repairs faster than I expected and used a rental for 2 days. More

by sleblanc4518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2026 -

Colonial West Chevrolet of Fitchburg responded

We’re glad we could fit your Chevrolet in sooner than expected and arrange a rental for two days. Edison is available for any future service needs. Thank you! Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

March 19, 2026

Ivan made the car buying experience a BREEZE! From test drive to purchase, Ivan communicated clearly and did not add any pressure or try to sway decisions. Overall the best car buying experience More

by samanthahart96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Samantha! I’m thrilled to hear that Ivan made your car-buying experience at Colonial West Chevrolet of Fitchburg so enjoyable and pressure-free. I appreciate your kind words, and we look forward to assisting you with your future car needs. See you next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 18, 2026

Complete, professional and quality service. Work performed was presented. Work was performed in a timely fashion. Waiting room was clean and comfortable. More

by MLWRANGLER10
Recommend Dealer
Yes
Report | Print
Mar 19, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I appreciate your feedback about the complete and quality service you received at Colonial West Chevrolet of Fitchburg. It's great to hear that our team performed the work in a timely manner and that you enjoyed our clean and comfortable waiting room. We look forward to seeing you again on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 18, 2026

They have been great at servicing my truck. From diagnosing to getting parts, they have done exactly what they have said and have kept the expenses low. I love the staff, which is been professi More

by Scott walters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Scott! I’m thrilled to hear that you’ve had a great experience servicing your truck at Colonial West Chevrolet of Fitchburg. Our team works hard to provide professional and courteous service, and it's fantastic to know that we met your expectations. I appreciate your recommendation, and we look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 17, 2026

Always a pleasure dealing with Colonial West. Thank you for asking. Will visit them again soon. More

by scbaldwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I truly appreciate your support and am pleased to hear you always have a great experience with me at Colonial West Chevrolet of Fitchburg. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 13, 2026

Clean professional friendly knowledgeable right parts expert service I would not want to take my Silverado anywhere else. More

by sanofam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Phelps parts five stars
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Mar 13, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I truly appreciate your kind words about our clean and professional service at Colonial West Chevrolet of Fitchburg. It's fantastic to hear that you trust us with your Silverado and that you had a positive experience with our knowledgeable team. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 13, 2026

The staff was very friendly and very personable. They had my vehicle in and out in less time than quoted and cheaper also!! Highly recommend!! Samantha Rotti was also very helpful in explaining More

by Freepeaceful25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Rotti
Report | Print
Mar 13, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I am thrilled to hear that you found Samantha to be friendly and helpful, and that she exceeded your expectations with both the service time and cost. I appreciate your recommendation, and we look forward to seeing you again for your future service needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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