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Shelby Smart
Shelby Smart at Colonial West Chevrolet of Fitchburg

Shelby Smart

Sales and Leasing Representative

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

Contact Me
4.9
9 Reviews

Industry Experience

7 mos

4.9

9 Reviews

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9 Reviews of Shelby Smart

April 16, 2026

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Employee Rating

I have had a great experience buying my Jeep they are friendly. And the repair shop repaired my Jeep in a timely manner. I would highly recommend them. More

by Faith Dufresne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Ivan Vargas, Vincent Locher, Maynor Aguilar, Robby Dodd, Pamela Bussiere, Hasan Zahid, Robert Wheeler , Angie Misner

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Apr 16, 2026

Colonial West Chevrolet of Fitchburg responded

We’re thrilled that our sales team made your used Jeep Grand Cherokee purchase friendly and that our service department handled your repairs promptly. Thank you for recommending us. Enjoy every mile in your Jeep! Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

April 10, 2026

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Work fast, efficient, great staff, very detailed. Straight to the point when doing paperwork. Worth the wait More

by Feartheliving92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ivan Vargas, Vincent Locher

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Apr 10, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for noting how fast and efficient our team was. We’re glad our staff provided clear, detailed paperwork and made the wait worthwhile. Enjoy your Jeep. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

April 01, 2026

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Shelly is very professional and one of the most helpful people I have ever met. Colonial West is an amazing dealership, they back their vehicles 100% and do it with a smile. No matter what number I dial, More

by jmvictoria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, Ivan Vargas, Carlos Silvera, Jeff Chandler, Pamela Bussiere, Shelley Dupre

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Apr 01, 2026

Colonial West Chevrolet of Fitchburg responded

It’s wonderful to hear how our team’s friendly, knowledgeable approach and commitment to backing every Chevrolet Tahoe made your purchase the best you’ve had. Thank you for sharing your experience with us. We look forward to welcoming you back for any future needs. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

March 08, 2026

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We were happy with the whole process, Shelby Smart is a great salesperson. We will be telling anyone that needs a vehicle to go to Colonial and ask for Shelby. More

by aprocheleau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 08, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! I'm thrilled to hear that you had a great experience with Shelby at Colonial West Chevrolet of Fitchburg. We appreciate your recommendation and look forward to assisting you and your friends with any vehicle needs in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 04, 2026

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I want to thank the whole team at Colonial West in Fitchburg Ma. I have never experience the service that I received. I went in there and I had a price range and a monthly payment plan and they met my More

by rgoguen55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Ivan Vargas, Vincent Locher, Maynor Aguilar, Robby Dodd , Coby Smart

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Feb 05, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I am thrilled to hear that you had such a positive experience at Colonial West Chevrolet of Fitchburg. It’s great to know that our team, especially Shelby, made you feel at home and helped you find a vehicle that fits your needs. We appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 07, 2026

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Great experience would highly recommend! Shelby & coby were a pleasure to work with went above and beyond to make sure everything went smoothe. Would definitely be back. Thank You! The More

by christine.longley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Coby Smart

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Jan 07, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you, Christine! I truly appreciate your kind words and am thrilled to hear about your great experience at Colonial West Chevrolet of Fitchburg. It's wonderful to know that Shelby and Coby were able to assist you and make your visit smooth. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 31, 2025

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Employee Rating

Excellent customer service very informative. The best dealership by far. Don’t change a thing…… thanks for everything!! More

by Paullynatick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Jeff Chandler , Coby Smart

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Jan 01, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review, Paul! I truly appreciate your kind words about the excellent customer service you received at Colonial West Chevrolet of Fitchburg. It's great to hear that you found us informative and that you consider us the best dealership. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 24, 2025

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Employee Rating

Customer service and both seem to perform their duties above and beyond. That's all More

by legeron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Dec 25, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! I'm glad to hear that you had a positive experience with our customer service team at Colonial West Chevrolet of Fitchburg. We strive to go above and beyond for our customers, and we appreciate you sharing your thoughts. We hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 12, 2025

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Employee Rating

John and Shelby made the process of buying my car simple quick and easy. I was very busy and expressed that in the beginning of the sales process. They listened to my concerns and made the process of buying More

by Craig
Recommend Dealer
Yes

Other Employees Tagged: John Lane

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Dec 13, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to write such a great review, Craig! I'm so glad to hear that John and Shelby made your car-buying experience simple, quick, and easy at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and I truly appreciate you taking the time to share your experience. Our team looks forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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