Zach Claybrooks

The service department is very rude and could care less about you or your time. There is zero communication from them about the status of the repairs being made. Plus even if you are waiting on your vehicl about you or your time. There is zero communication from them about the status of the repairs being made. Plus even if you are waiting on your vehicle they’ll just stop and leave for lunch and not bother telling you that it will happen or that it will add an hour or more onto your wait. Very unprofessional. Will not go back to Cobb County Toyota for service. More

by BREIDY70 Verified Customer Verified Customer

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I recently brought my Corolla Cross Hybrid to this dealer for a safety recall related to the car’s software. They resolved the recall issue, but I discovered that my automatic trunk opening wasn’t working af for a safety recall related to the car’s software. They resolved the recall issue, but I discovered that my automatic trunk opening wasn’t working afterward. I returned the following day, noticing online that others had experienced similar issues with their trunk after this specific recall. Despite explaining this, I was met with aggressive and dismissive responses, and they claimed there was “no proof” that they had caused the problem. I felt they disregarded my concerns, perhaps due to assumptions about my knowledge of cars as a younger woman. After additional hassle, they eventually fixed the trunk issue, but I was treated poorly throughout. Even requesting a courtesy car rental was met with complaints from staff. While my car is now in working order, the experience left much to be desired regarding customer service. I wouldn’t recommend this dealer for service. More

by CorollaCross Verified Customer Verified Customer

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Another excellent service experience at Cobb County Toyota! Zack and Simon are always professional and courteous. Toyota! Zack and Simon are always professional and courteous. More

by burnettbuddy12 Verified Customer Verified Customer

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I had an appointment for an oil change and tire rotation at 9 AM. I got there at 8:45 and they took my car right in. Less than an hour, it was ready to go! Quick and easy! at 9 AM. I got there at 8:45 and they took my car right in. Less than an hour, it was ready to go! Quick and easy! More

by h.cottingham Verified Customer Verified Customer

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It didn’t take very long to get tires rotated for first service at 5k. service at 5k. More

by TERRY_STROUD Verified Customer Verified Customer

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My 20,000 mile service checkup went fast and smooth. The team was polite and professional The team was polite and professional More

by jhooper61 Verified Customer Verified Customer

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Service department is responsive to needs. Made hood prop good after damage during oil change. Made hood prop good after damage during oil change. More

by VKCDSC4650 Verified Customer Verified Customer

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Customer service is excellent. The staff are exceptional. They ensure you are fully informed with the best options. The waiting area is clean and comfortable. The staff are exceptional. They ensure you are fully informed with the best options. The waiting area is clean and comfortable. More

by DMJ-CHAMBLISS Verified Customer Verified Customer

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Good service . Very acknowledged.trully recomend .easy coming in comiing out easy.lest than 45 minitos Very acknowledged.trully recomend .easy coming in comiing out easy.lest than 45 minitos More

by CEDENOJOSEV Verified Customer Verified Customer

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Fast and efficient. The service people were awesome . I would like to trade my Audi in for another toyota The service people were awesome . I would like to trade my Audi in for another toyota More

by CAROLWARNER57 Verified Customer Verified Customer

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