Zach Claybrooks | Page 15

I am extremely disappointed with this location especially with the service manager Zach. I have brought in my vehicle many times about the same issue. At least 2 of those time, they told me they could not fi with the service manager Zach. I have brought in my vehicle many times about the same issue. At least 2 of those time, they told me they could not find the issue and nothing was wrong with my vehicle. Took it back another time and a service consultant insisted I get a wheel alignment to solve the issue. That didn’t sound right since the problem was coming from under the hood. Brought it back again for the same issue again but this time I was told it was my rotors and battery needed to be replaced. Hoping that was the issue because obviously these are “licensed mechanics” who are “trained and certified” to identify a problem, or so you would hope. That DID NOT correct the problem and by this time I have spent hundreds of dollars trusting what these people are telling is true. It actually caused more issues on my car. After getting my battery replaced, I drove back into their service station and told them the issue is still present. He called out his mechanic and he already had an attitude and was not trying to help. I told the manager I have to bring my vehicle back again because the issue isn’t resolved. He said because I have been there so much about the same thing, he would make sure the concern was addressed at no charge. Welp, I brought the vehicle back in. Apparently the issue with my Corolla is a KNOWN issue that these people should have known about. Why did it take 5 times and 5 different mechanics to really explain to me what was wrong? I was also told that the person who changed my battery should have caught it. The service manager gave me a hard time and said that I requested for all of those service to take place on my vehicle and he can prove it. Unless, it is my normal maintenance, I DO NOT KNOW A THING ABOUT CARS TO REQUEST SPECIFIC SERVICES!!! It’s ridiculous. He did not take accountability for his mechanics and multiple times I had to come in there for 1 issue and told many different things or none at all. Lastly, I was told I now have to come out of pocket AGAIN for another part that they THINK is the issue. Worst service I have ever received here. More

by mprice816 Verified Customer Verified Customer

Print

The service department was helpful. But they couldn’t fix the problem which appeared right after maintenance they did on my car a week before. They sent us to collision center mentioned But they couldn’t fix the problem which appeared right after maintenance they did on my car a week before. They sent us to collision center mentioned that something has gone wrong. At the collision center, the guy in charge of us, Justin, was very defensive and rude. Not only he was not helpful but also got very rude with my husband and dismissed our problem. Later on the manager , Brad, contacted us and admitted that they didn’t tighten a pole on the tires right and it had fallen off. He apologized for their mistake and that it was actually very dangerous to drive the car like that which was shaking a lot on the roads. I’d suggest you don’t let Justin be in direct contact with customers!! More

by PARIHAKIMI41 Verified Customer Verified Customer

Print

excellent service all around! would not go anywhere else to purchase and service my toyotas would not go anywhere else to purchase and service my toyotas More

by toyo480 Verified Customer Verified Customer

Print

I love how they tell me how long it would take and they keep me updated on any issues. They are also very friendly.. keep me updated on any issues. They are also very friendly.. More

by HELENBISHOP01 Verified Customer Verified Customer

Print

We have purchased 6 cars over the years from Cobb County Toyota and LOVE the service department! Customer service is top notch!! Nothing compares to it!! Toyota and LOVE the service department! Customer service is top notch!! Nothing compares to it!! More

by JOHNBARNHART21 Verified Customer Verified Customer

Print

Excelente trabajo el realizado y el servicio de traslado fue bueno. Las instalaciones limpias y agradables fue bueno. Las instalaciones limpias y agradables More

by DENNYSQUINTERO22 Verified Customer Verified Customer

Print

I have been using Cobb County Toyota for over 18 years. I have purchased 4 trucks from them and all service has been performed there. Zack Claybrooks does an outstanding job going above and beyond to get m I have purchased 4 trucks from them and all service has been performed there. Zack Claybrooks does an outstanding job going above and beyond to get me in and out. He exceeds my expectations every visit!! More

by SEWILSON0 Verified Customer Verified Customer

Print

It was a pleasure working with Andrew. Andrew took time to explain the things that needed to be done now and things that probably will need to be done in the future Andrew took time to explain the things that needed to be done now and things that probably will need to be done in the future More

by nana004 Verified Customer Verified Customer

Print

Austin was great. He got me checked in and my 10,000 mile check/oil change was quick. The only thing I noticed today is that there is a dirty hand print on the door He got me checked in and my 10,000 mile check/oil change was quick. The only thing I noticed today is that there is a dirty hand print on the door jam/at the headliner. More

by SUESEWSUE Verified Customer Verified Customer

Print

Zach is always helpful, and he had my car back to me timely. Thank you for excellent customer service! timely. Thank you for excellent customer service! More

by SARAHMAC_AUBURN Verified Customer Verified Customer

Print