Yaela Dror

I loved my agent Yaela Dror. She was amazing and did the best she could to keep my payments within my budget. Her and Nate broke down everything so I could understand. Thank you She was amazing and did the best she could to keep my payments within my budget. Her and Nate broke down everything so I could understand. Thank you so much Yaela! More

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Help you to get a things done right. Thank for the time and open questions. Thanks for the best quote and Thank for the time and open questions. Thanks for the best quote and More

by tradavis222 Verified Customer Verified Customer

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Yaela was great, easy process very straight forward. I would definitely buy again with her. I would definitely buy again with her. More

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It was a great experience I have purchase other vehicles there and it was the same great service. there and it was the same great service. More

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Yaela made this buying experience the best of my life and I’ve been around awhile. I will be coming back to her for my car buying needs from now on. Thank you! I’ve been around awhile. I will be coming back to her for my car buying needs from now on. Thank you! More

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Was able to find me a car within my price range and the car I wanted. Easy to work with and had great communication all long the way. She was able to send me videos of the car and to provide me with opti car I wanted. Easy to work with and had great communication all long the way. She was able to send me videos of the car and to provide me with options that would suit my needs. Really cares about the customer and listens to the customer needs. Very attentive and understanding to your needs. More

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Absolutely amazing experience! !! Yaela made everything so simple, explained all my options and listened to what I had to say. Everyone was helpful and spoke TO me and not AT me. I !! Yaela made everything so simple, explained all my options and listened to what I had to say. Everyone was helpful and spoke TO me and not AT me. I absolutely loved the experience. Thank y’all so much for everything. More

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Yaela is very good salesperson and stay in touch regularly while the car was still in build stage. Very knowledge and easy to talk too regularly while the car was still in build stage. Very knowledge and easy to talk too More

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Yaela was wonderful to work with! She was knowledgeable, friendly and professional. I had such a great experience buying my new car because of her. I was originally interested in a She was knowledgeable, friendly and professional. I had such a great experience buying my new car because of her. I was originally interested in a Prius and after we test drove it she listened to my concerns and recommended I try the Camry. I loved it the moment we started driving and bought my Camry that day from her. Thanks so much Yaela. More

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Yaela was okay. She tried but was micromanaged by management. As any dealership, they tried to up-charge the sale with unnecessary accessories. I denied all as the v She tried but was micromanaged by management. As any dealership, they tried to up-charge the sale with unnecessary accessories. I denied all as the vehicle was sold As-Is. I denied the almost $8,000 up-charge. This made Yaela frustrated and show her emotions during the sale. The finance guy, Richard, did not want to interact with me during the process of the financing. The vehicle was financed through my Bank. Yaela kept going back and forth to figure out how Richard wanted the funds. He kept saying “Check” so that’s what I told my Bank. Check was mailed out for $30,000 and I paid $5,000 on site. Once the payments were processed, I was informed that I would be unable to take the vehicle until the check was received and cleared. Mind you, I spent about 4 hours throughout the entire process just to be told last minute that I would not be able to take the vehicle. I drove a little over an hour there. I spoke with Jason Hicks, GSM, while having the Bank on speaker phone verifying the check was sent for the amount agreed. I was unable to take the vehicle until a week later. I provided a copy of the check from the bank but it did not suffice. I honestly felt discriminated. The Bank offered other options for payment but Richard was persistent on a check. With previous purchases at other locations, this has never happened to me. The dealership had a copy of my license and my wife’s. They knew we are both Active Duty Military and were financing with USAA. If I knew I would’ve gone through all those issues at the end, I would’ve walked right out and purchased elsewhere. I will never return to purchase a vehicle from any Norm Reeves dealership or refer anyone. More

by fbanda11 Verified Customer Verified Customer

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