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Victor Villanueva

Overview Reviews (242) Inventory (301)

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Victor Villanueva

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Victor Villanueva

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9

242 Reviews

Overview Reviews (242) Inventory (301)

4.9

242 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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242 Reviews of Victor Villanueva

April 16, 2025

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Employee Rating

Very nice people to deal with. The service is good, and it’s nice to see the same people helping. The service is good, and it’s nice to see the same people helping. More

by Eredinger29

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Waddle, Anthony Wojciechowski

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April 05, 2025

Dealership Rating

Employee Rating

Very professional and courteous service. We’ve always enjoyed our long term relationship with this dealer. We’ve always enjoyed our long term relationship with this dealer. More

by TL

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr., Jerry Hood, Mike Waddle, Elliott Reichel, Lou Alfano, Anthony Wojciechowski, Justin Barrett

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December 23, 2024

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Staff is very helpful and efficient. They’re willing to do whatever it takes to make sure the customer is taken care of. They’re willing to do whatever it takes to make sure the customer is taken care of. More

by Ndeckard1017

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr., Jerry Hood, Mike Waddle, Joe Baez , Brian Powell

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Dec 25, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful feedback! We appreciate you acknowledging our helpful and efficient staff at Arlington Heights Ford. It’s always our goal to ensure every customer is well taken care of. We look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

November 12, 2024

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Employee Rating

Victor Villanueva is very kind and respectful. He’s also very informative. Thank you Victor! He’s also very informative. Thank you Victor! More

by Nclsullivan2

Purchase Time

Recommend Dealer

Yes

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Nov 14, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Victor at Arlington Heights Ford. Your satisfaction is our priority, and we're glad he could provide you with the information you needed. We look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

October 16, 2024

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Employee Rating

We bring our RV and my son’s ford here for regular service and maintenance. All the staff are friendly and helpful. Great dealership. Highly recommend!! service and maintenance. All the staff are friendly and helpful. Great dealership. Highly recommend!! More

by DSAVOIA1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 18, 2024 -

Arlington Heights Ford responded

Thank you for taking the time to leave a review! We're thrilled to hear that you and your son are happy with the service and maintenance for your RV and Ford at Arlington Heights Ford. Our team takes pride in providing friendly and helpful service, and we truly appreciate your recommendation. We look forward to seeing you next time! Sincerely, The Team at Arlington Heights Ford

September 28, 2024

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Employee Rating

Victor in service is great to do with and make sure my truck is done properly truck is done properly More

by bdsharks

Recommend Dealer

Yes

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Oct 01, 2024 -

Arlington Heights Ford responded

Thank you for your great review! We’re thrilled to hear that Victor took such good care of you and your truck at Arlington Heights Ford. Providing excellent service is our priority! We look forward to seeing you again for your next visit! Sincerely, The Team at Arlington Heights Ford

September 17, 2024

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Employee Rating

Very happy with my service advisor (Victor) attention to my concerns. Also very happy with the services provided for my vehicle. Victor wanted to be sure that I was completely satisfied with the work comp my concerns. Also very happy with the services provided for my vehicle. Victor wanted to be sure that I was completely satisfied with the work completed on my vehicle. More

by Ken

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 19, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that you had such a positive experience with Victor at Arlington Heights Ford. We strive for excellent service and it's great to know that your concerns were addressed and that you were satisfied with the work on your vehicle. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

August 28, 2024

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Employee Rating

Victor is very knowledgeable and is always will to go the extra mile. My salesman Elliott who I've bought 6 cars from . extra mile. My salesman Elliott who I've bought 6 cars from . More

by ereichel25

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr., Lonnie Catanese, Jose Gutierrez, Elliott Reichel, Anthony Wojciechowski, Israel Gonzalez , Brian Powell

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Aug 30, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We're thrilled to hear that Victor's knowledge and dedication made a positive impact on your experience at Arlington Heights Ford. It's also great to know that Elliott has consistently provided you with excellent service over the years. We appreciate your loyalty and look forward to assisting you again in the future! Sincerely, The Team at Arlington Heights Ford

August 23, 2024

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Employee Rating

Always fast, excellent service. I never worry about my car when i bring it here, they always make sure i am well taken care of. I never worry about my car when i bring it here, they always make sure i am well taken care of. More

by Jen M.

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 27, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We truly appreciate your trust in Arlington Heights Ford and are glad to hear that you consistently receive excellent service. It’s our goal to ensure you feel well taken care of every time you visit. We look forward to seeing you again! Sincerely, The Team at Arlington Heights Ford

July 22, 2024

Dealership Rating

Employee Rating

They followed up on the things that they were going to repair that we discussed at the purchase. Ron S was the salesman. He was very helpful. He sent me a list of my favorite places that were on my naviga repair that we discussed at the purchase. Ron S was the salesman. He was very helpful. He sent me a list of my favorite places that were on my navigation from my old Explorer sport. He made sure that the things the dealer promised would be done were done along with Brian. Ron has already met with me once to teach me about some of the bells and whistles This new truck has. More

by Schutzhnd3

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Powell, Ronald Skalski

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